I respect Victorinox for *not* doing all the things you mentioned...
1. I don't care about scratches on my handles scales. It gives the knife character.
2. I don't care if the liner edges are shiny. Again, character.
3. I feel like the level of polish on the tools is already fairly high and consistent without being unnecessarily so.
4. A "build-your-own" product line *would* be cool, but isn't realistic/profitable from a manufacturing perspective. Using "fancy metal" isn't really part of Victorinox 's brand image, either.
5. I'd LOVE to see a return of the 84mm scissors, but again this is probably a marketing/manufacturing strategy rather than being unable to fix the machine.
6. Creating a line of flippers that "makes all others pale in comparison"?? That's not their market. It's pretty silly to tell a company "Oh, just make the very best end-all-be-all knife EVER", as if it were that simple. And what would the cost be??
Victorinox is who they are and they make what they make. They know their target audience, and frankly it's not the high-speed/low-drag, tacticool, fidget-factor, steel-snob, pocket jewelry crowd. People who buy an SAK buy them to be affordable, reliable tools, and that's what Victorinox provides.
They've been around almost 140 years and make over 500 million in revenue. I think they can manage without your "free advice".