G'Day,
Commitment to exceptional customer service. That is not very hard, and it has to come from the core of the companies employees. Pride and belief in their product, that is my experience whenever I go to the Australian Leatherman Authorized Dealer: Zen Imports.
Today was no exception. I am taking part in the Skelle challenge with my BO MUT. Over the weekend I used it to cut some electrical cord from our tumble drier to attach a new plug. It took three tries to get through the cord, which is not very thick though. I noticed afterwards that the pliers had tightened up, similar to the issues we saw with some Rebars. I oiled the pliers and played with it for the remainder of the weekend. But every time I squeezed the pliers closed, it would tighten up. The small bit holder took a beating when my son and I removed and unscrewed old trellises from the garden. It was bent out of shape and scraped against the inside of the one handle. I eventually used a proper screw driver, the amount of force needed for the old bent and rusty screws would have been to much for any Multi. Sometimes you need a proper dedicated tool for the job.
I popped into Zen after work for them to take a look at the MUT and a BO Surge I had with the wire cutters biting into each other. The Surge was new with very little use, but the original shape. I was hoping that the pliers could be replaced while I was waiting. Well not a long wait and both tools were replaced under warranty, no questions asked.
THANK YOU Zen and the technical blokes there. Top class service with a smile!!!
I'll add some pics tomorrow when I can take good pictures outside.
Once again, thank you Zen.
Cheers,
Pete
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