Lowe's LM Wave FAIL

NKlamerus · **on:** July 03, 2016, 06:22:27 PM

Anyone notice something wrong here?

powernoodle · **Reply #1 on:** July 03, 2016, 06:36:48 PM

Wow. Someone paid $90 for a real Wave, stuck a $4 MT back in the package and then got their $90 back.

The MT gods are not pleased.

SteveC · **Reply #2 on:** July 03, 2016, 06:37:45 PM

Quote from: powernoodle on July 03, 2016, 06:36:48 PM

Wow. Someone paid $90 for a real Wave, stuck a $4 MT back in the package and then got their $90 back.

The MT gods are not pleased.

That's what I was thinking as well

Poncho65 · **Reply #3 on:** July 03, 2016, 10:46:02 PM

Quote from: SteveC on July 03, 2016, 06:37:45 PM

Quote from: powernoodle on July 03, 2016, 06:36:48 PM
Wow. Someone paid $90 for a real Wave, stuck a $4 MT back in the package and then got their $90 back.

The MT gods are not pleased.

That's what I was thinking as well

And then some poor person will buy that and pay $90 for a $4 MT

Gohard · **Reply #4 on:** July 03, 2016, 10:56:41 PM

Disgrace!!!!!!

Alan K. · **Reply #5 on:** July 03, 2016, 11:42:11 PM

I would bring that to the service desk and make them aware of the switch before someone who doesn't know any better pays good money for that.

I would rather someone had just stolen the damn thing than to do something like this and harm another person. This is another incident that makes me want to bring back public flogging.

Aloha · **Reply #6 on:** July 04, 2016, 12:06:01 AM

Quote from: Alan K. on July 03, 2016, 11:42:11 PM

I would bring that to the service desk and make them aware of the switch before someone who doesn't know any better pays good money for that.

I would rather someone had just stolen the damn thing than to do something like this and harm another person. This is another incident that makes me want to bring back public flogging.

This ^^^

I'd like to request public caning like that US teen got for vandalism years ago.

Grant Lamontagne · **Reply #7 on:** July 04, 2016, 12:09:11 AM

Quote from: Alan K. on July 03, 2016, 11:42:11 PM

I would bring that to the service desk and make them aware of the switch before someone who doesn't know any better pays good money for that.

I would rather someone had just stolen the damn thing than to do something like this and harm another person. This is another incident that makes me want to bring back public flogging.

Completely in agreement.

This kind of thing has been posted before and I would absolutely contact customer service about it. Often they require some personal info from the person returning it so they may have some recourse. Maybe ethereal info is fraudulent, but they should at least be given the chance to try.

I say find him and male him work in the stock room or something until he pays off the original tool. Or beat him in the back room with a 2x4.

Def

NKlamerus · **Reply #8 on:** July 04, 2016, 12:36:43 AM

I took it to customer service and told them about it, they offered me the Sheath for free but I've already got enough of the new cheap ones

It was a good laugh when I showed them the walmart listing online!!

kingofswords · **Reply #9 on:** July 04, 2016, 12:52:30 AM

imagine the poor fool who sends that in for warranty in couple years(or weeks judging but tool

)

Toolslinger · **Reply #10 on:** July 04, 2016, 01:14:43 AM

Quote from: Grant Lamontagne on July 04, 2016, 12:09:11 AM

Or beat him in the back room with a 2x4.

^^
this

Grant Lamontagne · **Reply #11 on:** July 04, 2016, 02:52:57 AM

This kind of criminal behavior really needs to start hurting the offenders.

On the one hand, Lowes is a multi million (if not billion) dollar company and the loss of the odd sale here and there is virtually immaterial to them. It's bad, and just because they have money is no excuse to take some of it for yourself.

The real problem with this is that some poor bugger is going to spend the money on a Leatherman because that's what people have told him to do. He's going to get it, it's going to be awful, and if he does break it and contact customer service they are going to refuse him (maybe, I don't know what Leatherman's policy is in situations like this) and tell him to take it up with the retailer who may not believe him that he bought a Leatherman and got a cheapo in the box.

No matter how this turns out, it might cost Leatherman and Lowes money, tarnishes both their reputations in the eyes of a legitimate customer and leaves said legitimate customer out of pocket and without a tool.

All because some little piece of smurf decided he was slick enough to beat the system. I tell you, I don't care about what is wrong and what is right, if this was my store and I caught the little smurf that did this, I'd be testing the integrity of a few garden hoses on him after hours.

Def

powernoodle · **Reply #12 on:** July 04, 2016, 03:12:15 AM

The good thing is that boneheads usually get what's coming to them. Maybe not this time, but next month when he is caught shoplifting, or next year when some MMA fighter catches him stealing a lawnmower. Things like this catch up to people eventually.

Poncho65 · **Reply #13 on:** July 04, 2016, 03:35:55 AM

My house was broken into a couple years ago and the guy cut himself coming in my garage window (that he broke out)

There was enough DNA to incriminate him and he confessed after he told someone about it that was a snitch

and it took almost a year but he did get jail time out of it. My wife and little girl were home at the time but he didn't get into the house they called the police but as far as we live out he had time to grab a few of my things and was gone

Had I caught him out (thankfully for him I didn't) I may have been the one in jail but he did get what was coming to him in the end in my situation anyways

WoodsDuck · **Reply #14 on:** July 04, 2016, 03:42:35 AM

ToolJoe · **Reply #15 on:** July 04, 2016, 05:41:34 AM

This doesn't surprise me in the slightest bit. I used to work as a vendor for various companies that items were sold in Lowes and Home Depot and for the most part, they don't check items that get returned. As long as the item is in the original packaging, they will give you a refund.

I could go on for days on the things I have seen returned that should not have been allowed to be..

Sea Monster · **Reply #16 on:** July 04, 2016, 07:08:57 AM

I'm going to shanghai this issue to push my own agenda -

Businesses and People need to start (or go back to?) treating Retail like a real profession and not "something to do" between buying dime bags or going clubbing or whatever it is hopeless floor staff do when they are not standing around gawking inanely at customers.

The members of a store (or a department, if it's one of those super mega global corp type stores) should be aware of the products they sell and provide to a customer.
This should not have made it back onto the shelf, and if, perchance, the returns manager was having an off day, and the storeman who rehung it was high as a kite, it should have been picked up by anyone in that department at any time they restocked that item, did a spot check, did display maintenance, or was passing by on their way to the amenities.

I am glad you picked it up and brought it to their attention, but I have no sympathy for Lowe's. Yeah, they got stiffed by some shrinkage, part of the game when you operate big retail I suppose, but clearly their procedures, staff education, and expectation from their "Customer Service" is below par.

The only loser in this could have been a hapless purchaser (and in 2016, if you're not researching a product before you spend, you're a braver person than me, or have less internet access)

(My rage is not because this is a Multitool, but because last time I went shopping I tried to buy some lamps - I took a lamp, from the shelf, up to the customer service desk, and asked if they had it in another wattage, and the nice lady told me they don't have that brand -

)

o< conspiracy time - what if it was an inside job? knowing there are too many cameras and bag checks for open theft, someone with knowledge of the system purchased, either directly or through an agent, conducted the swap, and then eased the return of the false item through the process back to the shelf, knowing that when it was "discovered" it would be written off without investigation and leaving the criminal party with "clean" hands.

thatotherguy · **Reply #17 on:** July 05, 2016, 08:21:53 PM

I came across that situation in our local Rural King a few months ago. In fact, a Wave was what was stolen in this instance too, and the "replacement" tools looked similar- the one in the package this time was a cheap $10 Sheffield brand. I took it to the service desk and informed the manager about it, so nobody bought the cheap tool on false pretenses.

It makes me angry that some scumbag is enjoying a free Wave just because they didn't feel like paying for it. This was another instance of bought, swapped, returned- there are cameras all over the place in that store, so they couldn't have just swapped it then and there. They paid for it, then got a refund.

Grant Lamontagne · **Reply #18 on:** July 05, 2016, 08:45:24 PM

Quote from: Sea Monster on July 04, 2016, 07:08:57 AM

I'm going to shanghai this issue to push my own agenda -

Businesses and People need to start (or go back to?) treating Retail like a real profession and not "something to do" between buying dime bags or going clubbing or whatever it is hopeless floor staff do when they are not standing around gawking inanely at customers.

The members of a store (or a department, if it's one of those super mega global corp type stores) should be aware of the products they sell and provide to a customer.
This should not have made it back onto the shelf, and if, perchance, the returns manager was having an off day, and the storeman who rehung it was high as a kite, it should have been picked up by anyone in that department at any time they restocked that item, did a spot check, did display maintenance, or was passing by on their way to the amenities.

I am glad you picked it up and brought it to their attention, but I have no sympathy for Lowe's. Yeah, they got stiffed by some shrinkage, part of the game when you operate big retail I suppose, but clearly their procedures, staff education, and expectation from their "Customer Service" is below par.

The only loser in this could have been a hapless purchaser (and in 2016, if you're not researching a product before you spend, you're a braver person than me, or have less internet access)

(My rage is not because this is a Multitool, but because last time I went shopping I tried to buy some lamps - I took a lamp, from the shelf, up to the customer service desk, and asked if they had it in another wattage, and the nice lady told me they don't have that brand - )

o< conspiracy time - what if it was an inside job? knowing there are too many cameras and bag checks for open theft, someone with knowledge of the system purchased, either directly or through an agent, conducted the swap, and then eased the return of the false item through the process back to the shelf, knowing that when it was "discovered" it would be written off without investigation and leaving the criminal party with "clean" hands.

I had a similar issue at a large orange home improvement store who's name I won't mention.

I needed to buy some fire extinguishers for my building- I went to the fire prevention aisle and started opening boxes of extinguishers to make sure they are charged. An employee approached me, thinking I was tampering with them so I explained that many were discharged from shipping or lengthy storage. Satisfied that I wasn't tampering with the extinguishers, the employee didn't even ask if any were discharged before walking off to do whatever people do in this particular depot.

I put the three charged ones I found in the top part of the cart and stacked the discharged ones in the bottom- there were many more discharged ones than charged ones, and I took them to the customer service desk. I'm not a safety nut, but come on, people expect a fire extinguisher to be ready when they buy it, and don't have time to get it filled when they need it. You can't put off a house fire for a few hours until you can refill your extinguisher.

The woman at the Customer Service desk told me that they only sold discharged ones, and it was up to the buyer to have it charged. Now I know people who would buy these things and never take them out of the box. Just put them under the sink and assume they would be safe, and I told her that, then furthered my point by saying that the three other ones in my cart were completely charged, and how did she explain that.

She apologized and insisted they would be looked after, which I assume means they went back on the shelf the moment I left.

Def

WoodsDuck · **Reply #19 on:** July 05, 2016, 09:10:49 PM

Quote from: Grant Lamontagne on July 05, 2016, 08:45:24 PM

Quote from: Sea Monster on July 04, 2016, 07:08:57 AM
I'm going to shanghai this issue to push my own agenda -

Businesses and People need to start (or go back to?) treating Retail like a real profession and not "something to do" between buying dime bags or going clubbing or whatever it is hopeless floor staff do when they are not standing around gawking inanely at customers.

The members of a store (or a department, if it's one of those super mega global corp type stores) should be aware of the products they sell and provide to a customer.
This should not have made it back onto the shelf, and if, perchance, the returns manager was having an off day, and the storeman who rehung it was high as a kite, it should have been picked up by anyone in that department at any time they restocked that item, did a spot check, did display maintenance, or was passing by on their way to the amenities.

I am glad you picked it up and brought it to their attention, but I have no sympathy for Lowe's. Yeah, they got stiffed by some shrinkage, part of the game when you operate big retail I suppose, but clearly their procedures, staff education, and expectation from their "Customer Service" is below par.

The only loser in this could have been a hapless purchaser (and in 2016, if you're not researching a product before you spend, you're a braver person than me, or have less internet access)

(My rage is not because this is a Multitool, but because last time I went shopping I tried to buy some lamps - I took a lamp, from the shelf, up to the customer service desk, and asked if they had it in another wattage, and the nice lady told me they don't have that brand - )

o< conspiracy time - what if it was an inside job? knowing there are too many cameras and bag checks for open theft, someone with knowledge of the system purchased, either directly or through an agent, conducted the swap, and then eased the return of the false item through the process back to the shelf, knowing that when it was "discovered" it would be written off without investigation and leaving the criminal party with "clean" hands.

I had a similar issue at a large orange home improvement store who's name I won't mention.

I needed to buy some fire extinguishers for my building- I went to the fire prevention aisle and started opening boxes of extinguishers to make sure they are charged. An employee approached me, thinking I was tampering with them so I explained that many were discharged from shipping or lengthy storage. Satisfied that I wasn't tampering with the extinguishers, the employee didn't even ask if any were discharged before walking off to do whatever people do in this particular depot.

I put the three charged ones I found in the top part of the cart and stacked the discharged ones in the bottom- there were many more discharged ones than charged ones, and I took them to the customer service desk. I'm not a safety nut, but come on, people expect a fire extinguisher to be ready when they buy it, and don't have time to get it filled when they need it. You can't put off a house fire for a few hours until you can refill your extinguisher.

The woman at the Customer Service desk told me that they only sold discharged ones, and it was up to the buyer to have it charged. Now I know people who would buy these things and never take them out of the box. Just put them under the sink and assume they would be safe, and I told her that, then furthered my point by saying that the three other ones in my cart were completely charged, and how did she explain that.

She apologized and insisted they would be looked after, which I assume means they went back on the shelf the moment I left.

Def

Guess they send their customer service reps to that popular training program where they teach you to lie as a first response to every complaint.

NKlamerus · **Reply #20 on:** January 17, 2017, 05:57:54 AM

It happened again to someone on FB. With the same cheap multitool?

Aloha · **Reply #21 on:** January 17, 2017, 06:42:26 AM

Bet the person who did this is just as proud as can be.

Spartan19 · **Reply #22 on:** January 17, 2017, 04:54:10 PM

Of all the lowdown things for someone to do! They ought to find that guy and banish him from the region

Mechanickal · **Reply #23 on:** January 17, 2017, 05:49:07 PM

I worked in a DIY store as a summer job back when I was 17.
Something that happened quite some times was:

(I remember a showerhead example)

Take product A: an expensive full option shower head.

Now take product B: a cheap no-nonsense budget shower head.

Switch both products from their packaging from one to the other. (Obviously out of sight of employees and/or CCTV)

Put object B, which is in A's box back in the rack amongst the A's.

Pay at the desk for product B (because they scan that package's barcode) and walk out with A inside it.

Some time later some smurfed person will walk in, complaining that he/she didn't get what they payed for.

So the culprit didn't return anything, he walked out with the wanted stuff the first time.

powernoodle · **Reply #24 on:** January 17, 2017, 07:09:32 PM

I have an admission to make. One time when I was young and stupid, I bought a $4.00 cheapy multitool at Lowes. I took it home, put a brand new Leatherman Wave in the package, then returned the package with the Wave inside to Lowes and got my $4 back. I've always felt real bad about that.

Poncho65 · **Reply #25 on:** January 17, 2017, 09:58:37 PM

It amazes me what some people will do to cheat the system

ducttapetech · **Reply #26 on:** January 17, 2017, 11:12:52 PM

Quote from: powernoodle on January 17, 2017, 07:09:32 PM

I have an admission to make. One time when I was young and stupid, I bought a $4.00 cheapy multitool at Lowes. I took it home, put a brand new Leatherman Wave in the package, then returned the package with the Wave inside to Lowes and got my $4 back. I've always felt real bad about that.

Grant Lamontagne · **Reply #27 on:** January 18, 2017, 12:07:18 AM

Quote from: Spartan19 on January 17, 2017, 04:54:10 PM

Of all the lowdown things for someone to do! They ought to find that guy and banish him from the ~~region~~ planet

Fixed that for you....

smurf like this really pisses me off, because it is all of us that is paying for it. All of us should be able to take $50 out of his smurf.

Def

Spartan19 · **Reply #28 on:** January 18, 2017, 12:28:15 AM

Agreed and seconded

AimlessWanderer · **Reply #29 on:** January 18, 2017, 12:41:55 AM

Quote from: powernoodle on January 17, 2017, 07:09:32 PM

I have an admission to make. One time when I was young and stupid, I bought a $4.00 cheapy multitool at Lowes. I took it home, put a brand new Leatherman Wave in the package, then returned the package with the Wave inside to Lowes and got my $4 back. I've always felt real bad about that.

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