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Well, Time to Experience the Warranty Repair Service!

marlowe221 · 41 · 1886
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us Offline IMR4198

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #30 on: December 05, 2024, 04:00:30 AM
If they just tweaked the scissors, there might not be any obvious difference.  Maybe that's what the 'no repairs to view' message means.  If you had broken one arm on the scissors, there would obviously be something to view.  I guess we will all know shortly, right?  Best wishes.  G
 :whistle:
Merit Badges Start a new thread with photos of at least 5 different Wenger models in your collection Start a new thread and post a photo daily of any SAK 74mm or smaller ( you can switch it up daily ) for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Delemont SAK for thirty (30) consecutive days. Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of the multitool for fifteen (15) consecutive days. Must start a thread with a photo of your EDC watch Must start new thread with photos of multitools (Magazine/Catalogue type photos) Start a new thread and post a photo of the multitool for seven (7) consecutive days. Participate in a challenge by carrying  a 100mm or 108mm SAK and post a photo of it  for thirty (30) consecutive days. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Participate  in Challenge thread and post a photo of a Classic SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a MiniChamp SAK for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a tool made in a specific country for thirty (30) consecutive days. Participate in a Challenge thread, carry a SAK, duct tape, and paperclip, and post a photo every day for 30 consecutive days. Build your own version of an MRE using off-the-shelf components, post a photo of the completed MRE and store at room temperature for 6 days or more. Consume the MRE after the storage period and post pictures and descriptions of the contents. Participate in a challenge by carrying  a Combo Edged knife or Multitool and post a photo of it  for thirty (30) consecutive days. Find him! Start a new thread with photos of your slasher/chopper/machete knives in use Start a new thread showing photos of your outdoor cooking Start a thread with a photo of a repair you made with duct tape

us Offline Farmer X

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #31 on: December 06, 2024, 01:12:35 AM
I know I've said before (but not sure if that was in this thread) that Victorinox seems to use a service that guarantees delivery on a certain day. So I'd expect you'll have the DT on 10 December. Will be interesting to see what they did. And did they charge you anything beyond return shipping?
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Culling of the knife and multi herds in progress...

If I pay five figures for something, it better have wings or a foundation!
Merit Badges Participants shall carry and use one Soldier knife, the model of their choosing, for the duration of the 90 days and post a picture each day. Participate  in Challenge thread and post a photo of a Farmer X SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Delemont SAK for thirty (30) consecutive days. Participate in a Challenge thread, carry a Victorinox Hiker, and post a photo every day for 30 consecutive days. Must start a thread with a photo of at least five (5) of your watches Build your own version of an MRE using off-the-shelf components, post a photo of the completed MRE and store at room temperature for 6 days or more. Consume the MRE after the storage period and post pictures and descriptions of the contents. Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Participate in a Challenge and post a photo of a Utility Knife for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the pen for thirty (30) consecutive days. Start a new thread with photos of your zip ties in use Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Participate in a Challenge and post a photo of a Traditional Scout Knife (No SAK's Allowed) for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a thread with a photo of a repair you made with duct tape Start a new thread with photos of at least 8 different Wenger models in your collection Must update or add a page on the Multitool.org Multitool Encyclopedia Start a new thread with photos of your Mora knives in use Start a new thread with photos of your hobo knives in use Start a new thread showing photos of your outdoor cooking

us Offline marlowe221

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #32 on: December 07, 2024, 11:49:29 PM
Quote from: Farmer X on December 06, 2024, 01:12:35 AM
I know I've said before (but not sure if that was in this thread) that Victorinox seems to use a service that guarantees delivery on a certain day. So I'd expect you'll have the DT on 10 December. Will be interesting to see what they did. And did they charge you anything beyond return shipping?

No additional charge I know of so far!
Merit Badges Start a new thread or Post in a Challenge Thread and post a photo of a Spartan  for 30 days Participate in a Challenge thread, carry a SAK, duct tape, and paperclip, and post a photo every day for 30 consecutive days. Participate in a Challenge thread, carry a Victorinox Hiker, and post a photo every day for 30 consecutive days. Participate  in Challenge thread and post a photo of a MiniChamp SAK for thirty (30) consecutive days. Participate and post a pic of your vintage SAK (1986 or earlier) everyday for 30 days. Start a new thread and post a photo of a Camper SAK for thirty (30) consecutive days. Start a new thread and post a photo of an Executive or Director for thirty (30) consecutive days.

us Offline marlowe221

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #33 on: December 11, 2024, 05:22:53 AM
It’s supposed to be delivered today or tomorrow. I’m sitting at the window waiting for the big brown truck…
Merit Badges Start a new thread or Post in a Challenge Thread and post a photo of a Spartan  for 30 days Participate in a Challenge thread, carry a SAK, duct tape, and paperclip, and post a photo every day for 30 consecutive days. Participate in a Challenge thread, carry a Victorinox Hiker, and post a photo every day for 30 consecutive days. Participate  in Challenge thread and post a photo of a MiniChamp SAK for thirty (30) consecutive days. Participate and post a pic of your vintage SAK (1986 or earlier) everyday for 30 days. Start a new thread and post a photo of a Camper SAK for thirty (30) consecutive days. Start a new thread and post a photo of an Executive or Director for thirty (30) consecutive days.

us Offline marlowe221

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #34 on: December 12, 2024, 02:14:35 AM
The Deluxe Tinker is back!

It arrived today and the scissors work and feel much better. But….

 
IMG_1847.jpg
* IMG_1847.jpg (Filesize: 235.38 KB)


This is what was in the package. It looks like they replaced the can opener? I’ll be honest - I didn’t know the can opener needed to be replaced. And I suppose the scales are the originals and the knife is wearing the replacements. 

I have no cause for complaint. But there was nothing in the package that offered any note or explanation of the work performed. I looked up my order number on the Victorinox service website and didn’t find any further information there either.

So, a positive experience overall. If I learned any lessons here they would be to pay attention to what I’m about to use the scissors on and it’s probably a good idea to have a spare of any SAK model that I really like and carry regularly.
Merit Badges Start a new thread or Post in a Challenge Thread and post a photo of a Spartan  for 30 days Participate in a Challenge thread, carry a SAK, duct tape, and paperclip, and post a photo every day for 30 consecutive days. Participate in a Challenge thread, carry a Victorinox Hiker, and post a photo every day for 30 consecutive days. Participate  in Challenge thread and post a photo of a MiniChamp SAK for thirty (30) consecutive days. Participate and post a pic of your vintage SAK (1986 or earlier) everyday for 30 days. Start a new thread and post a photo of a Camper SAK for thirty (30) consecutive days. Start a new thread and post a photo of an Executive or Director for thirty (30) consecutive days.

us Offline Farmer X

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #35 on: December 12, 2024, 02:20:52 AM
I'm also perplexed as to why the can opener was replaced.

My old Super Tinker will be headed off for a little work... eventually. I'll be very specific about what I want done. We'll have to see if they'd spiff Tatty Rally to my liking.
USN 2000-2006

Culling of the knife and multi herds in progress...

If I pay five figures for something, it better have wings or a foundation!
Merit Badges Participants shall carry and use one Soldier knife, the model of their choosing, for the duration of the 90 days and post a picture each day. Participate  in Challenge thread and post a photo of a Farmer X SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Delemont SAK for thirty (30) consecutive days. Participate in a Challenge thread, carry a Victorinox Hiker, and post a photo every day for 30 consecutive days. Must start a thread with a photo of at least five (5) of your watches Build your own version of an MRE using off-the-shelf components, post a photo of the completed MRE and store at room temperature for 6 days or more. Consume the MRE after the storage period and post pictures and descriptions of the contents. Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Participate in a Challenge and post a photo of a Utility Knife for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the pen for thirty (30) consecutive days. Start a new thread with photos of your zip ties in use Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Participate in a Challenge and post a photo of a Traditional Scout Knife (No SAK's Allowed) for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a thread with a photo of a repair you made with duct tape Start a new thread with photos of at least 8 different Wenger models in your collection Must update or add a page on the Multitool.org Multitool Encyclopedia Start a new thread with photos of your Mora knives in use Start a new thread with photos of your hobo knives in use Start a new thread showing photos of your outdoor cooking

us Offline IMR4198

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #36 on: December 12, 2024, 02:22:18 AM
   Looks good.  I suppose they found a kink in the can opener of some sort.  So, you pay for the return shipping?  Does it look like the scissors were replaced or just tuned up?  Best wishes.  G
 :popcorn:
Merit Badges Start a new thread with photos of at least 5 different Wenger models in your collection Start a new thread and post a photo daily of any SAK 74mm or smaller ( you can switch it up daily ) for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Delemont SAK for thirty (30) consecutive days. Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of the multitool for fifteen (15) consecutive days. Must start a thread with a photo of your EDC watch Must start new thread with photos of multitools (Magazine/Catalogue type photos) Start a new thread and post a photo of the multitool for seven (7) consecutive days. Participate in a challenge by carrying  a 100mm or 108mm SAK and post a photo of it  for thirty (30) consecutive days. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Participate  in Challenge thread and post a photo of a Classic SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a MiniChamp SAK for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a tool made in a specific country for thirty (30) consecutive days. Participate in a Challenge thread, carry a SAK, duct tape, and paperclip, and post a photo every day for 30 consecutive days. Build your own version of an MRE using off-the-shelf components, post a photo of the completed MRE and store at room temperature for 6 days or more. Consume the MRE after the storage period and post pictures and descriptions of the contents. Participate in a challenge by carrying  a Combo Edged knife or Multitool and post a photo of it  for thirty (30) consecutive days. Find him! Start a new thread with photos of your slasher/chopper/machete knives in use Start a new thread showing photos of your outdoor cooking Start a thread with a photo of a repair you made with duct tape

us Offline nate j

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #37 on: December 12, 2024, 02:30:05 AM
Quote from: marlowe221 on December 12, 2024, 02:14:35 AM
it’s probably a good idea to have a spare of any SAK model that I really like and carry regularly.
:iagree:
Merit Badges Participate in a Challenge thread, carry a Buck knife or tool, and post a photo every day for 30 consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days.

us Offline Farmer X

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #38 on: December 12, 2024, 02:30:37 AM
Unless they changed their policy since I sent mine in, the owner is responsible for the cost of shipping both ways.
USN 2000-2006

Culling of the knife and multi herds in progress...

If I pay five figures for something, it better have wings or a foundation!
Merit Badges Participants shall carry and use one Soldier knife, the model of their choosing, for the duration of the 90 days and post a picture each day. Participate  in Challenge thread and post a photo of a Farmer X SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Delemont SAK for thirty (30) consecutive days. Participate in a Challenge thread, carry a Victorinox Hiker, and post a photo every day for 30 consecutive days. Must start a thread with a photo of at least five (5) of your watches Build your own version of an MRE using off-the-shelf components, post a photo of the completed MRE and store at room temperature for 6 days or more. Consume the MRE after the storage period and post pictures and descriptions of the contents. Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Participate in a Challenge and post a photo of a Utility Knife for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the pen for thirty (30) consecutive days. Start a new thread with photos of your zip ties in use Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Participate in a Challenge and post a photo of a Traditional Scout Knife (No SAK's Allowed) for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a thread with a photo of a repair you made with duct tape Start a new thread with photos of at least 8 different Wenger models in your collection Must update or add a page on the Multitool.org Multitool Encyclopedia Start a new thread with photos of your Mora knives in use Start a new thread with photos of your hobo knives in use Start a new thread showing photos of your outdoor cooking

us Offline marlowe221

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #39 on: December 12, 2024, 02:49:03 AM
Quote from: IMR4198 on December 12, 2024, 02:22:18 AM
   Looks good.  I suppose they found a kink in the can opener of some sort.  So, you pay for the return shipping?  Does it look like the scissors were replaced or just tuned up?  Best wishes.  G
 :popcorn:

I don’t…. think I paid for return shipping?

I think the scissors were just tuned up with a reproduce or just a better sharpening than I was able to give them.
Merit Badges Start a new thread or Post in a Challenge Thread and post a photo of a Spartan  for 30 days Participate in a Challenge thread, carry a SAK, duct tape, and paperclip, and post a photo every day for 30 consecutive days. Participate in a Challenge thread, carry a Victorinox Hiker, and post a photo every day for 30 consecutive days. Participate  in Challenge thread and post a photo of a MiniChamp SAK for thirty (30) consecutive days. Participate and post a pic of your vintage SAK (1986 or earlier) everyday for 30 days. Start a new thread and post a photo of a Camper SAK for thirty (30) consecutive days. Start a new thread and post a photo of an Executive or Director for thirty (30) consecutive days.

Offline ComboTool

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Re: Well, Time to Experience the Warranty Repair Service!
Reply #40 on: December 12, 2024, 07:23:46 PM
You shouldn't read too much in the parts that were or weren't returned with your order. I once sent a SAK with a broken scale for repair. Both the scales and the liners were changed but only the broken scales were sent back with the repaired SAK  :dunno:

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