No pic no club membership.
That's bad news Kev - Here's to a speedy and satisfactory outcome.
Mine arrived today and it's going straight to Gerber for warranty. Pics to follow, but the problem is the plier head. The pivot point has way too much play, alignment is not good, and the cutters hit due to the play. Also the pliers won't close fully with the spare bit holder folded into the handle.If this is Gerbers QC on their new flagship model I'm not impressed. I guess there's a bad one every now and then but I've never had this problem with a Leatherman and I have 14 of those.
Just checked out Gerbers warranty page, they haven't even got my country spelled correctly in the drop down, it should be United Kingdom, they have United Kingdon
Quote from: Kevin Davey on May 18, 2017, 09:48:41 AMJust checked out Gerbers warranty page, they haven't even got my country spelled correctly in the drop down, it should be United Kingdom, they have United Kingdon Lol!
I could just return it but I bought it from the MTO store so won't return it for a two reasons. 1. It is in Canada and I am in the UK, so it's just as quick for me to send to Gerber myself. 2. It's no bother for me to send it to Gerber myself. The MTO store is just getting off it's feet and I'm sure Grant has enough to deal with, with all of that. I'm sure he would want me to to send it back to him and knowing what he is like on here, will be upset that the tool is not 100%. But I'm going to send it to Gerber myself and sort it.I'm disappointed in Gerber as it appears the alignment issue is at the machining stage for the plier pivot and it is at an angle as when I pull them into line the cutters crash into each other. That one should definitely have been spotted at the factory and there is probably a bad batch out there with the same issue. Wow! You are correct! Somebody at Gerber was asleep during the QC session for your tool. I am sure Gerber will take care of that for you though. I have never had to contact them for any reason, but have heard nothing but good stories about their warranty service. I just got one of these tools also, and I am going to look at it a bit later today to make sure mine is OK! It stinks when you get a new toy and it does not work!!
Great....now we have to wait 6 to 8 weeks plus however much longer it takes you to do the mod. C'mon Kev, sort it out!
Is it done yet kev?