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Leatherman Warranty Experiences/Turnaround time?

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Offline lew

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Re: Leatherman Warranty Experiences/Turnaround time?
Reply #90 on: January 21, 2018, 04:41:09 AM
Tried to rehab my Supertool after 25 years in a drawer but couldn't seem to get it loose enough to safely deploy the small tools without cutting myself.  Called Leatherman and they said to send it in.  7 days to get there, 7 days for them to send it back, 3 days to get it.  Looks brand new and the tools, while stiffer than my Rebar, can now all be deployed safely.  Glad they worked with it instead of replacing it with a Supertool 300; I prefer the original.
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us Offline Poncho65

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Re: Leatherman Warranty Experiences/Turnaround time?
Reply #91 on: January 21, 2018, 04:19:21 PM
Quote from: Zezima on January 17, 2018, 01:09:04 AM
Quote from: Higgins617 on January 07, 2018, 07:39:47 PM
Got the/a Charge back, all told just under a month from me shipping it our to me receiving it.

New/refurbished or just repaired?

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ro Offline Raoul Octav

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Re: Leatherman Warranty Experiences/Turnaround time?
Reply #92 on: January 28, 2018, 12:52:44 PM
Hello,
I had  one swap in Germany, the guys there took almost 1 month to replace the tool.
3  swaps in Romania, for the  first one(4years agol) i had to call the cavalry ( LMN USA) as they refused the warranty because it was not bought from them. For the rest (this year), i found that they charge a service tax of 5euro/tool
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