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Toolzall Pro Issue

us Offline WoodsDuck

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Toolzall Pro Issue
on: December 08, 2019, 12:47:42 AM
So I recently acquired a NOS Toolzall Pro, complete with sheath, box, and manual... And it has serious side-to-side play in the pliers. Just wondering if this is a common issue with the tool, and trying to decide if I should send it back to the seller to exchange for one that maybe isn't jacked up. The listing has several yet in stock.


us Offline SteveC

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Re: Toolzall Pro Issue
Reply #1 on: December 08, 2019, 01:13:41 AM
I would send it back and ask for one with no issues.


au Offline gregozedobe

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Re: Toolzall Pro Issue
Reply #2 on: December 08, 2019, 10:34:38 AM
Bear & Son have been known to let seconds out of the factory, and they get sold as regular quality tools, so you may have received a faulty one (or it might just be slack QC). 

It would be worth discussing with the seller about the quality of any potential replacements before deciding on a refund vs replacement.
babola: "Enjoy your tools and don't be afraid to air your opinion and feelings here, but do it in courteous and respectable way toward others, of course."


us Offline WoodsDuck

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Re: Toolzall Pro Issue
Reply #3 on: December 17, 2019, 01:41:31 PM
Update for anyone who might be interested;

I contacted the seller in an attempt to arrange an exchange, but never received a reply. In the end I just decided to initiate a return and get a refund. Somewhat disappointed as the tool seems pretty cool and I was keen to try it out.

Not that I needed a new tool, but you know how that goes  :multi:


us Offline SteveC

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Re: Toolzall Pro Issue
Reply #4 on: December 17, 2019, 01:44:38 PM
That's disappointing and poor service on the sellers part  :(


au Offline gregozedobe

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Re: Toolzall Pro Issue
Reply #5 on: December 17, 2019, 03:12:35 PM
Update for anyone who might be interested;
Thanks, I always like to hear how things turned out

Quote
I contacted the seller in an attempt to arrange an exchange, but never received a reply. In the end I just decided to initiate a return and get a refund. Somewhat disappointed as the tool seems pretty cool and I was keen to try it out.
You can only speculate that they knew the MT was faulty before they sold it (or maybe they are just bone idle)  :rant:

Quote
Not that I needed a new tool, but you know how that goes  :multi:
There's always that reason excuse  ;)  :D  :pok:
babola: "Enjoy your tools and don't be afraid to air your opinion and feelings here, but do it in courteous and respectable way toward others, of course."


 

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