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Long story, where do I get my Wave repaired?

plowjockey1 · 10 · 597
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ie Offline plowjockey1

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Long story, where do I get my Wave repaired?
on: June 18, 2019, 01:12:34 AM
I'm in the EU but I gave my Wave to friend in the states to send it back to Leatherman for a warranty repair. I did this mainly because shipping from here is nearly as expensive as buying a new one. Because I'm in the EU I can't access the warranty page on Leatherman's site. Can somebody in the USA tell me where my friend should send the Wave so that it can be assessed, and hopefully repaired or replaced.  Thanks.

us Offline Wessaen

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Re: Long story, where do I get my Wave repaired?
Reply #1 on: June 18, 2019, 02:55:31 AM
https://www.leatherman.com/CustomerService-Warranty.html

Looks like your friend will have to fill out this contact form to get the require info to get a warranty return#.

There is also this contact us webpage:

https://www.leatherman.com/CustomerService-ContactUs.html

Sorry this wasn't much help but it looks like you (or your friend in the states) have to send in your info before they say where to send the tool.

-Wes.
Work EDC: LM Raptor/Bladeless Pioneer X Mod

Weekend EDC: LM Free P2 or Vic Pioneer X/Vic Rambler/Olight I1R EOS Pro Ti/ Atwood R37Pry

These days I focus on collecting oddball Pharmacy/Medical Advert Victorinox Classics.
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ro Offline Raoul Octav

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Re: Long story, where do I get my Wave repaired?
Reply #2 on: June 18, 2019, 05:37:11 AM
You should have made contact with the official importer in your country, and send it to them.
And they will have it repaired with you.
In the Former communist EU countries , the official importer does sometimes charge you for repair, some imagined tax, LMN seems to be ok with that so...
Sanger's laws:

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ie Offline plowjockey1

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Re: Long story, where do I get my Wave repaired?
Reply #3 on: June 18, 2019, 12:05:25 PM
Quote from: Wessaen on June 18, 2019, 02:55:31 AM
https://www.leatherman.com/CustomerService-Warranty.html

Looks like your friend will have to fill out this contact form to get the require info to get a warranty return#.

There is also this contact us webpage:

https://www.leatherman.com/CustomerService-ContactUs.html

Sorry this wasn't much help but it looks like you (or your friend in the states) have to send in your info before they say where to send the tool.

-Wes.

Unfortunately the first link won't work for me, as they have seen my ip address is in EU. Any chance of a screenshot?

Raoul the importer here doesn't do repairs.

ie Offline McStitchy

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Re: Long story, where do I get my Wave repaired?
Reply #4 on: June 18, 2019, 01:55:48 PM
Hey plowjockey1,

it's whitby & co for us.
I did use them twice and they simply exchanged my Surge, Wave and Rebar to a new one.

Details are here...

https://www.leatherman.co.uk/support-warranty.html
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gb Offline Fuzzbucket

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Re: Long story, where do I get my Wave repaired?
Reply #5 on: June 18, 2019, 02:28:34 PM
Quote from: MTMatt on June 18, 2019, 01:55:48 PM
Hey plowjockey1,

it's whitby & co for us.
I did use them twice and they simply exchanged my Surge, Wave and Rebar to a new one.

Details are here...

https://www.leatherman.co.uk/support-warranty.html

They've mostly replaced my stuff for like, but they did once repair a Charge for me. They must be sick of me by now, with the amount of stuff I've sent in for warranty.  :facepalm:
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ie Offline McStitchy

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Re: Long story, where do I get my Wave repaired?
Reply #6 on: June 18, 2019, 02:38:57 PM
Oh... well... you know...?   :whistle:
Merit Badges Build your own version of an MRE using off-the-shelf components, post a photo of the completed MRE and store at room temperature for 6 days or more. Consume the MRE after the storage period and post pictures and descriptions of the contents. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) Participate  in Challenge thread and post a photo of your EDC or a component of the EDC that got used during the course of the day for thirty (30) consecutive days. Participate and contribute in Challenge thread and post a photo of a different blade each day for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must put something in order and provide link to the post. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread and post a photo of the modified sak (scale swap not included) for thirty (30) consecutive days. Must start new thread with photos of multitools (Magazine/Catalogue type photos) Test,please ignore Must start a thread with a photo of at least five (5) of your watches Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days.

us Offline Aloha

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Re: Long story, where do I get my Wave repaired?
Reply #7 on: June 18, 2019, 02:53:08 PM
Let me get this straight.  Your friend is in the US and has your Wave ready to send to Leatherman for warranty work?

He/she doesn't know where to send it?

Can they access the internet?  They can fill out the form online and send it in as instructed.  Do you have to walk them thru the process? 

18008478665 they can give them a call or you can. 
Esse Quam Videri
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ie Offline plowjockey1

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Re: Long story, where do I get my Wave repaired?
Reply #8 on: June 20, 2019, 02:10:47 PM
Thanks Matt for the info on Whitby. Also thanks for the phone number Aloha, will keep you posted on what happens.

ie Offline McStitchy

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Re: Long story, where do I get my Wave repaired?
Reply #9 on: June 20, 2019, 02:44:07 PM
 :hatsoff:
Merit Badges Build your own version of an MRE using off-the-shelf components, post a photo of the completed MRE and store at room temperature for 6 days or more. Consume the MRE after the storage period and post pictures and descriptions of the contents. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) Participate  in Challenge thread and post a photo of your EDC or a component of the EDC that got used during the course of the day for thirty (30) consecutive days. Participate and contribute in Challenge thread and post a photo of a different blade each day for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must put something in order and provide link to the post. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread and post a photo of the modified sak (scale swap not included) for thirty (30) consecutive days. Must start new thread with photos of multitools (Magazine/Catalogue type photos) Test,please ignore Must start a thread with a photo of at least five (5) of your watches Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days.

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