I am a rather big fan of Gerber but my recent warranty replacements from them is utterly disappointing... I have a new diesel that I bought some time ago and it have a big gap between the cutter and just wouldnt cut anything. I blame it on the poor machining and bad QC for allowing this out of the factory.. I do have other diesels and they have no problem even snipping thin single strand copper wire. As I did not keep the original receipt of the diesel, my local agent ( I do not reside in the US) didnt want to help. So, I contacted the US side and they were very kind to do a replacement for me if I can send it to them but I will need to have a receiving address there. Fair enough. I sent it to the States at my own cost. First replacement came back with the same problem. I sent it back again and contacted them. Email them to take note on the next replacement and pls check before sending back to me. They said they are unable to do that as they belong to different dept or some sort.. Today, I received my second spanking new replacement with same smurfy problem.. I am so smurf... so is Gerber. So, in total I received 3 with the same problem. Why Gerber.. Why... This is a rant on the QC of what is leaving the factory. I have to praise their customer service, their replies are pretty quick.A short video. Was rather pissed so the setup and focusing was off... I can insert a piece of A4 thickness paper easily with some room to spare.https://www.youtube.com/watch?v=vP1CDJhIk34&feature=youtu.be
This is odd- I have only ever dealt with Gerber's warranty department once and they went above and beyond for me, even possibly breaking some in house rules to make me happy.I had a similar problem with Leatherman once- I had sent them a broken Juice model and they replaced it with an even more broken Juice. Then when I sent that one back they lost it and refused to replace it until I brought in the big guns, telling them who I was and suggesting that maybe instead I should be talking to someone higher up... people I have direct contact info for. In Leatherman's defense, this was not their screwup, but the company they have contracted to manage their business in Canada, which made it much more important for them to look after customers since they are a contract agency with minimum standards to meet.Def
Sorry to hear about the poor service Sam, very disappointing. I does make you wonder what QC steps they take in production? It should be a simple check to test the cutters, even before they assemble the plier head into the handles.
That's a bummer Sam
Sam,Are the jaws themselves misaligned(or splitting open side-to side during cutting), or are the aligned(with no play) and the cutters not touching?
They are all new and perfectly aligned at the tip. There are no play in the pivot as well. The cutters are on pretty bad terms..keeping their distance and nowhere near touching each other.....
Quote from: Sam Lim on February 17, 2019, 06:06:09 PMThey are all new and perfectly aligned at the tip. There are no play in the pivot as well. The cutters are on pretty bad terms..keeping their distance and nowhere near touching each other.....Ouch. Must be a casting flaw. I wonder if these flawed Diesels are just a bad run and you have the worst Diesel luck? I wonder if you could use a punch and knock the cutter edges in a bit. I had some luck with worn tools with damaged cutters doing that before. But, that said, I have not tried it on a Gerber. Gerber plier/tool steel is the hardest MT steel I've used.
Only thing about grinding the two mated surfaces a bit more is that the decorative form(the cast in openings on the edges) of the plier halves would be noticeably uneven. Though, between poor cutter performance or slightly odd aesthetics, I'd go with the odd aesthetics.Indeed QC should be catching the bad plier heads. It's not really a hard thing to check for.
Quote from: gerleatherberman on February 18, 2019, 03:43:39 AMOnly thing about grinding the two mated surfaces a bit more is that the decorative form(the cast in openings on the edges) of the plier halves would be noticeably uneven. Though, between poor cutter performance or slightly odd aesthetics, I'd go with the odd aesthetics.Indeed QC should be catching the bad plier heads. It's not really a hard thing to check for. Well, we're only talking about half the thickness of a sheet of paper on each casting half, so I'm not sure anyone would notice. And the outermost faces should be ground after assembly, so they'd still be flush, and the tips would still align too.
Sam,That cutter problem just seems absurd, especially with the photos. Almost like they are intentionally sending you the worst Diesels.
Pic of my BO diesel (2014?) attached.Sam, your cutters don't actually look that bad towards the pivot, they seem to be pretty close to centreline, but they go a bit wayward towards the gripping area. Do they cut fine wire close to the pivot?GLBM, yours seem fine. A bit of a poor complexion but otherwise, they seem to be on centre.