Hi mtblade and welcome to Sorry to hear that you are having problems with your SurgeI just checked my one but haven’t got any problems with the tools I hope you will get a replacement soon and that you Will have better luck with the replacement Surge
I bought my one about a year ago
LM will get it sorted out for you, their customer service is the best I've ever dealt with. They will definitely make it right.
LM wouldn't help because I purchased it through Bass Pro Shop. BP is sending me a new one.
I find that hard to believe. LM even sent a prepaid label and customs form for me to sent a tool direct to Portland from Canada for a warranty issue, and that tool was originally purchased from Cabela's. It doesn't matter where you purchase it, LM covers the warranty.
This is not a warranty issue. This is a replacement of a brand new tool. It must be returned to the merchant.Unfortunately pretty much every forum has people just like you. You have nothing better to do but cast doubt and attempt to discredit other members to create turmoil within the forum, all because you, "Find it hard to believe"Please feel free to call Iridia at LM, or better yet, call Melinda K. to understand LM's protocol.Melinda is the customer service manager. You can ask her to see what she is willing to do if my replacement Surge that BP is sending me is defective.I'm done with you. Any further posts by you will go unanswered.
What the hell man? I was sharing my personal experience with their customer service regarding a brand new defective tool as well. I was neither trying to discredit you or cause turmoil within the forum, just sharing my opinion. I'm sorry that triggered you.
I was about 30 seconds late on my reply but I hit the nail on the head try not to take it personal b, as we understood what you meant and him being new doesn't know how much of a family we really are here