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First experience with Leatherman Warranty

rongallo · 15 · 866
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us Offline rongallo

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First experience with Leatherman Warranty
on: November 03, 2019, 10:10:46 PM
I have owned Leatherman tools for at least 8 years. I bought a Crater C33T  knife over 6 years ago and it immediately became my EDC. Recently I just couldn't get the blade sharp anymore....it just would not hold an edge. I called Leatherman and they told me it was covered by the 25 year warranty. I sent it in and 1 week from the day they received my knife I
got an email from Leatherman saying my knife was on its way back to me. A few days later I received a package and they had shipped me a brand new Crater C33TX. I have to say I am very impressed and pleased. I would have been happy if they had just replaced the blade. Makes me proud to be a Leatherman customer.

gb Offline Wspeed

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Re: First experience with Leatherman Warranty
Reply #1 on: November 03, 2019, 10:14:16 PM
Good to hear that they looked after you well :like:
Must be a great feeling that they send you a new one
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us Offline Poncho65

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Re: First experience with Leatherman Warranty
Reply #2 on: November 04, 2019, 02:28:44 AM
Glad to hear that they treated you well :salute: :tu:
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

us Offline Alan K.

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Re: First experience with Leatherman Warranty
Reply #3 on: November 04, 2019, 06:05:48 AM
They really have great customer service. I've been pleased to deal with them in the past.
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Offline FredVasilescu

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Re: First experience with Leatherman Warranty
Reply #4 on: November 28, 2019, 10:59:26 PM
I did something stupid, I cut into a 230V live cable. Big boom, lights went off, big ding on my Wave blade.
I contacted Leathermans distributor here, where I live. They changed the whole tool on the spot with a refurbished one. I only had to pay a very small service fee ~5$.

I would've been happy to pay more just to have the blade replaced. The old tool was missing the small screwdriver bit, the file was worn off as was the serrated blade.
So for 5$ I've got a shiny new tool. Great deal.
`

us Offline Poncho65

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Re: First experience with Leatherman Warranty
Reply #5 on: November 28, 2019, 11:02:59 PM
Glad to hear that they took care of you :salute: :like:

And welcome to  :MTO:
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

gb Offline Wspeed

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Re: First experience with Leatherman Warranty
Reply #6 on: November 28, 2019, 11:04:30 PM
Excellent price for their service  :like:
And I hope that you didn’t get hurt  :tu:
And welcome to  :MTO: :cheers:
fail to prepare prepare to fail
Merit Badges Must put something in order and provide link to the post. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) For those who posted like a boss. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the LM Crunch  Multitool for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread with a photo showing the Swiss Army Knife   Toothpick being used in an unusual way. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Start a new thread demonstrating paracord knot tying Start a new thread with photos of your Buck knives in use Must start a thread with a photo of your camo SAK  Post a pic for Halloween of your pumpkin (or turnip or gourd or whatever you traditionally carve for Halloween!) being carved by any SAK, multitool, pocket or woods knife you may own!  Only available once a year Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread including a photo of shooting at least two (2) different airguns and at least one (1) photo of target (airguns)

Offline FredVasilescu

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Re: First experience with Leatherman Warranty
Reply #7 on: December 01, 2019, 04:29:29 PM
Quote from: Wspeed on November 28, 2019, 11:04:30 PM
Excellent price for their service  :like:
And I hope that you didn’t get hurt  :tu:
And welcome to  :MTO: :cheers:
thank you all for the welcome.
I was "lucky" I cut into the the live wire and the neutral at the same time so I didn't got electrocuted.
I was cutting some tie wraps around the cable so I blame Leatherman for making such sharp blades  :D.

gb Offline Wspeed

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Re: First experience with Leatherman Warranty
Reply #8 on: December 01, 2019, 04:57:34 PM
Just try to be more careful next time  :D
fail to prepare prepare to fail
Merit Badges Must put something in order and provide link to the post. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) For those who posted like a boss. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the LM Crunch  Multitool for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread with a photo showing the Swiss Army Knife   Toothpick being used in an unusual way. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Start a new thread demonstrating paracord knot tying Start a new thread with photos of your Buck knives in use Must start a thread with a photo of your camo SAK  Post a pic for Halloween of your pumpkin (or turnip or gourd or whatever you traditionally carve for Halloween!) being carved by any SAK, multitool, pocket or woods knife you may own!  Only available once a year Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread including a photo of shooting at least two (2) different airguns and at least one (1) photo of target (airguns)

us Offline BadMechanic

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Re: First experience with Leatherman Warranty
Reply #9 on: December 01, 2019, 05:38:12 PM
Ah yes. Be careful with the wires. I get into those situations alot since alot of our wires are held up by zipties. If we need to replace one of the wiree, we have to cut the ziptie. Not always the easiest thing to do.

Glad LM took care of you  :tu:

us Offline Philabuster

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Re: First experience with Leatherman Warranty
Reply #10 on: December 03, 2019, 03:04:46 PM
Quote from: BadMechanic on December 01, 2019, 05:38:12 PM
Ah yes. Be careful with the wires. I get into those situations alot since alot of our wires are held up by zipties. If we need to replace one of the wiree, we have to cut the ziptie. Not always the easiest thing to do.

I use my Leatheman to remove Zipties quite frequently, but I never use my knife during removal.  I use the needle nose pliers to pinch the width of the Ziptie strap into a small point which weakens it and then twist my wrist to break the Ziptie free.  Works very fast once you get the technique down. 

Offline Nerdyfamboy

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Re: First experience with Leatherman Warranty
Reply #11 on: December 03, 2019, 11:54:10 PM
I love hearing these stories. Avid knife collector myself, have dozens of Leatherman's. Every time I do something stupid (voltage sensor was wrong, similar experience to earlier commenter) they have always been amazing! Fast and excellent service. Love hearing these things about their brand!

us Offline Poncho65

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Re: First experience with Leatherman Warranty
Reply #12 on: December 04, 2019, 11:52:20 AM
Welcome to :MTO: Nerdy :salute: love to see some pics of the collection :tu:
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

gb Offline Wspeed

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Re: First experience with Leatherman Warranty
Reply #13 on: December 04, 2019, 01:34:48 PM
Welcome Nerdy to  :MTO: :cheers:
We would love to see pics of your collection  :tu: :like:
fail to prepare prepare to fail
Merit Badges Must put something in order and provide link to the post. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) For those who posted like a boss. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the LM Crunch  Multitool for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread with a photo showing the Swiss Army Knife   Toothpick being used in an unusual way. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Start a new thread demonstrating paracord knot tying Start a new thread with photos of your Buck knives in use Must start a thread with a photo of your camo SAK  Post a pic for Halloween of your pumpkin (or turnip or gourd or whatever you traditionally carve for Halloween!) being carved by any SAK, multitool, pocket or woods knife you may own!  Only available once a year Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread including a photo of shooting at least two (2) different airguns and at least one (1) photo of target (airguns)

us Offline Aloha

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Re: First experience with Leatherman Warranty
Reply #14 on: December 04, 2019, 02:16:31 PM
Quote from: Wspeed on December 04, 2019, 01:34:48 PM
Welcome Nerdy to  :MTO: :cheers:
We would love to see pics of your collection  :tu: :like:

 :iagree:

Warranty and customer service are the top reasons I'll always own Leatherman tools.  They have been top rated in those aspects for me as well. 
Esse Quam Videri
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