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SOG Customer Service/Parts?

Screwdriver · 6 · 1647
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us Offline Screwdriver

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SOG Customer Service/Parts?
on: January 01, 2020, 04:08:08 PM
I got a PowerLock EOD BO from my Aunt for Christmas and one of the tool covers looks like it was not properly degreased when it was coated. The BO is really splotchy and it missing in areas. I know the BO will wear with use, but the cover looks like it was on a well used tool, while the rest of the tool looks brand new.

My Aunt bought it locally in Oregon and I am in CA. She is old and having her do an exchange along with shipping will be a pain for her. So I would like to just buy another cover. Does SOG sell just the covers. or will I have to send the whole tool in?

BTW, I have always used Leathermans and I am really impressed with the PowerLock.

Thanks and Happy New Years!

us Offline SteveC

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Re: SOG Customer Service/Parts?
Reply #1 on: January 02, 2020, 04:27:17 PM
Hello and welcome to :MTO:    :cheers:


I'm not sure if they sell the covers on the SOG website but you should go there and check. They do sell individual tools for their MT's. You could always ask their customer support as well and they might send you a cover free of charge if you send them some pics showing the issue.


https://sogknives.com/?gclid=Cj0KCQiAxrbwBRCoARIsABEc9sgQQlXhBYgQTD-SjFNxZ_dZtIC5wn1FQYAdghMO7XMPDUWU543CnskaAostEALw_wcB&gclsrc=aw.ds


Looks like they sell a cover for the Powerassist, I don't know if that is the same cover for the Powerlock   :dunno:


https://sogknives.com/handle-cover-powerassist/
Merit Badges Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread with a photo of a blood blister and Mr Pinchy (Gerber Multiplier) Participate and contribute in Challenge thread and post a photo of a different blade each day for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Participate in a challenge by carrying  a GEC knife and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for fifteen (15) consecutive days. Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Must start a thread showing a photo of at least eight BO tools Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month.

us Offline Screwdriver

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Re: SOG Customer Service/Parts?
Reply #2 on: January 02, 2020, 04:46:16 PM
Quote from: SteveC on January 02, 2020, 04:27:17 PM
Hello and welcome to :MTO:    :cheers:


I'm not sure if they sell the covers on the SOG website but you should go there and check. They do sell individual tools for their MT's. You could always ask their customer support as well and they might send you a cover free of charge if you send them some pics showing the issue.


https://sogknives.com/?gclid=Cj0KCQiAxrbwBRCoARIsABEc9sgQQlXhBYgQTD-SjFNxZ_dZtIC5wn1FQYAdghMO7XMPDUWU543CnskaAostEALw_wcB&gclsrc=aw.ds


Looks like they sell a cover for the Powerassist, I don't know if that is the same cover for the Powerlock   :dunno:


https://sogknives.com/handle-cover-powerassist/

I saw the PowerAssist cover, which does not fit the PowerLock. I did a search for the PowerLock cover and SOG did have a purchase page, but it has been removed. I'll give them a call this morning and hopefully they will send, or sell me one.

I just want the tool to wear evenly.

Thanks!

us Offline SteveC

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Re: SOG Customer Service/Parts?
Reply #3 on: January 02, 2020, 04:53:41 PM
You bet and good luck  :cheers:

Let us know the outcome  :tu:
Merit Badges Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread with a photo of a blood blister and Mr Pinchy (Gerber Multiplier) Participate and contribute in Challenge thread and post a photo of a different blade each day for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Participate in a challenge by carrying  a GEC knife and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for fifteen (15) consecutive days. Complete a 30 day challenge for carrying a different Multi tool each day of the week based on one of the daily carry threads Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Must start a thread showing a photo of at least eight BO tools Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month.

us Offline Screwdriver

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Re: SOG Customer Service/Parts?
Reply #4 on: January 09, 2020, 12:44:56 AM
Quote from: SteveC on January 02, 2020, 04:53:41 PM
You bet and good luck  :cheers:

Let us know the outcome  :tu:

Spoke to a SOG rep on the phone when I posted this here (Jan 2) and they told me to email support, which I did. Zero reply. Called back today and was told I have to email them for service.

Sending it back for a refund.

Oh well.

ro Offline Edi

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Re: SOG Customer Service/Parts?
Reply #5 on: February 21, 2020, 11:30:31 AM
Sad experience. If i understood correctly, the sog mt's are not as customizable as before (when one could have bought parts) and the customer service is crap. Too bad

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