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Leatherman Surge Warranty Question UK

tom57 · 8 · 683
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00 Offline tom57

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Leatherman Surge Warranty Question UK
on: January 24, 2020, 09:05:24 AM
Hi guys,

I picked up a BO Surge last month which I love however there are a few things bothering me with it. The serrated blade has a good few mm blade play back and forth and the lock bar for the inside tools on the same side is loose, so much so that it rattles when I shake the tool. 

I'm just wondering if this would bother anyone else with their new Leatherman or am I expecting too much. It has been used now so a return is out of the question.

My last Last leatherman was a 2nd generation wave which I had no issues with.

Should I send it in for warranty?

Thanks


ie Offline Don Pablo

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Re: Leatherman Surge Warranty Question UK
Reply #1 on: January 24, 2020, 09:51:35 AM
That would bother me if I spent £100 on it. >:(
LM won't get feedback if you don't send it in!
Hooked, like everyone else. ;)

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us Offline Poncho65

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Re: Leatherman Surge Warranty Question UK
Reply #2 on: January 24, 2020, 11:44:35 AM
 :iagree: I would send it in for warranty if it bothers you :salute:
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us Offline Rapidray

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Re: Leatherman Surge Warranty Question UK
Reply #3 on: January 24, 2020, 02:24:33 PM
 :iagree:  :cheers:
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gb Offline Wspeed

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Re: Leatherman Surge Warranty Question UK
Reply #4 on: January 24, 2020, 02:35:28 PM
I would send it in for warranty  :tu:
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us Offline SteveC

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Re: Leatherman Surge Warranty Question UK
Reply #5 on: January 24, 2020, 03:19:23 PM
Quote from: tom57 on January 24, 2020, 09:05:24 AM
Hi guys,

I picked up a BO Surge last month which I love however there are a few things bothering me with it. The serrated blade has a good few mm blade play back and forth and the lock bar for the inside tools on the same side is loose, so much so that it rattles when I shake the tool. 

I'm just wondering if this would bother anyone else with their new Leatherman or am I expecting too much. It has been used now so a return is out of the question.

My last Last leatherman was a 2nd generation wave which I had no issues with.

Should I send it in for warranty?

Thanks

Return it to the shop you bought it from and tell them you want another that doesn't have issues.
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00 Offline tom57

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Re: Leatherman Surge Warranty Question UK
Reply #6 on: January 25, 2020, 07:05:12 PM
@SteveC  unfortunately I bought it online from a shop in Poland! I'll send it in to the service centre and see what they say.

gb Offline Benji

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Re: Leatherman Surge Warranty Question UK
Reply #7 on: January 26, 2020, 12:31:11 PM
Quote from: tom57 on January 25, 2020, 07:05:12 PM
@SteveC  unfortunately I bought it online from a shop in Poland! I'll send it in to the service centre and see what they say.

Hey Tom, I'm assuming it was cheaper, Which shop in Poland? I'm after a  Signal :)


As for the issue, I think my first action would be to speak to them its not that far away and surely they will  provide aftersales service. 

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