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Case repair service? 926

Hero Member Posts: 960
Case repair service?
« on: July 20, 2021, 03:41:52 AM »
Curious if anyone has had experience with the  Case repair service?

I picked up a 1991 Trapper this weekend that needs a little more help then I can give it. I also have a Mako with a broken blade. Has anyone returned one to Case for a non-warranty repair? Was the pricing reasonable? Was the service acceptable?

Thanks, Jason

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
Global Moderator Absolute Zombie Club Posts: 27,490
Re: Case repair service?
« Reply #1 on: July 20, 2021, 04:55:12 AM »
Great questions.   :popcorn:

Esse Quam Videri
Hero Member Posts: 960
Re: Case repair service?
« Reply #2 on: August 04, 2021, 04:18:22 PM »
Follow up,,

Today marks two weeks since I filled out the online repair request form. I got an automated response that day saying it could take several days,,, nothing since. Not bashing,, just sharing.

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
No Life Club Posts: 1,032 Average Old Guy.
Re: Case repair service?
« Reply #3 on: August 04, 2021, 05:02:47 PM »
I had a #75, large stockman, that had a broken back spring.
Doesn't really apply to your situation because it was warranty service, but it was done fairly quickly.  I'm kinda surprised they've taken so long to respond...

Addicted to sharp pointy things.
Hero Member Posts: 960
Re: Case repair service?
« Reply #4 on: August 04, 2021, 06:32:40 PM »
Me too,,

I know the pandemic is still affecting things, so I try to be fair and objective. Now I'm starting to think I should just tear it apart and have a go at it myself.


Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
Hero Member Posts: 960
Re: Case repair service?
« Reply #5 on: August 05, 2021, 06:58:26 PM »
So here's a prime example where patience paid off and why we should never rush in to bash.

I just received an email from Case stating that what I requested as a non-warranty repair to a 31 year old knife ( and was willing to pay for )  was actually deemed by their repair dept. to be under warranty and will be repaired at no charge.

 :woohoo: Feeling pretty good about the brand at this point!!  :cheers:

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
No Life Club Posts: 1,032 Average Old Guy.
Re: Case repair service?
« Reply #6 on: August 06, 2021, 02:38:50 AM »
OUTSTANDING

* smiley thumbs up.jpg (Filesize: 15.35 KB)
15.35 KB | 256x256

Addicted to sharp pointy things.
Global Moderator Just Bananas Posts: 73,672
Re: Case repair service?
« Reply #7 on: August 06, 2021, 04:35:17 AM »
Great news :woohoo: :like: :like:
Global Moderator He Who Has The Most Nuts, Wins! Posts: 58,955
Re: Case repair service?
« Reply #8 on: August 06, 2021, 05:41:41 AM »
 :iagree: :tu:
Zombie Apprentice Posts: 16,680
Re: Case repair service?
« Reply #9 on: August 10, 2021, 01:23:22 AM »

Formerly known as MTMatt
Hero Member Posts: 960
Re: Case repair service?
« Reply #10 on: August 10, 2021, 03:15:52 AM »
This morning I got an email from them stating they had received my knife. They advised a 4 to 5 week turnaround, or more. And now we wait,,,

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
Zombie Apprentice Posts: 16,680
Re: Case repair service?
« Reply #11 on: August 10, 2021, 08:42:28 AM »
 :popcorn:

Formerly known as MTMatt
No Life Club Posts: 1,032 Average Old Guy.
Re: Case repair service?
« Reply #12 on: August 10, 2021, 06:55:20 PM »
I really can't wait to see how they did.  My stockman came back looking brand new.

Addicted to sharp pointy things.
Absolutely No Life Club Posts: 7,777
Re: Case repair service?
« Reply #13 on: August 17, 2021, 07:55:57 AM »
That's awesome news!

- Terry
Hero Member Posts: 960
Re: Case repair service?
« Reply #14 on: August 27, 2021, 10:56:46 PM »
Well I got my knife back from Case today.

Just a recap. I purchased the knife with damage. The covers were busted in multiple places and there was a dead back spring on the main blade. I reviewed the Case website and it said that they repair non-warranty knives "for a small fee". Being that the knife is 30 years old and I am not the original owner, I filled out the form and selected "non-warranty" in hopes of getting a favorable quote for repair. They replied and stated that the back spring was under warranty and there would be no charge.

Today I opened the return package and this is what I found. As I requested, they were able to keep the blades that were date stamped 1991. The main blade has full snap and the new jigged bone covers look beautiful. They polished up everything and man does it shine! The only thing they didn't do was sharpen it, but who's gonna complain?

I couldn't be happier with their service!!!

20210721_070930 (850 x 478).jpg
* 20210721_070930 (850 x 478).jpg (Filesize: 45.84 KB)
20210827_150635 (900 x 542).jpg
* 20210827_150635 (900 x 542).jpg (Filesize: 78.6 KB)
« Last Edit: August 27, 2021, 11:08:55 PM by GA1dad »

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
Hero Member Posts: 960
Re: Case repair service?
« Reply #15 on: August 27, 2021, 10:57:28 PM »
And the after shots
20210827_150600 (850 x 638).jpg
* 20210827_150600 (850 x 638).jpg (Filesize: 195.69 KB)
20210827_150537 (850 x 560).jpg
* 20210827_150537 (850 x 560).jpg (Filesize: 147.92 KB)

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
Absolutely No Life Club Posts: 7,777
Re: Case repair service?
« Reply #16 on: August 27, 2021, 11:10:26 PM »
 :sa:

Wow.  They certainly did you right!!

 :cheers: Cheers to Case!

- Terry
No Life Club Posts: 3,370
Re: Case repair service?
« Reply #17 on: August 27, 2021, 11:32:57 PM »
That looks nice,congrats Jason.

It appears to be an 07 rather than a 54 trapper but I can't see the model number.

Here is one I picked up during my travels.I believe mine is a 2009 production and it is a 54 trapper.
case-trapper-masonic-1.JPG
* case-trapper-masonic-1.JPG (Filesize: 177.84 KB)
case-trapper-masonic2-1.JPG
* case-trapper-masonic2-1.JPG (Filesize: 233.12 KB)

"All that is necessary for the triumph of evil is that good men do nothing."  **Edmund Burke**

"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."    **Benjamin Franklin**
Global Moderator Absolute Zombie Club Posts: 27,490
Re: Case repair service?
« Reply #18 on: August 28, 2021, 01:43:13 AM »
 :hatsoff: To Case.  I can't believe the also put the shield in as well.  That is outstanding.     

Esse Quam Videri
Hero Member Posts: 960
Re: Case repair service?
« Reply #19 on: August 28, 2021, 01:48:59 AM »
Thank you awl!!

You are correct toolguy,,, it is the mini. Your big'un looks quite nice too!!

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
Hero Member Posts: 960
Re: Case repair service?
« Reply #20 on: August 28, 2021, 01:49:59 AM »
:hatsoff: To Case.  I can't believe the also put the shield in as well.  That is outstanding.     

No doubt. This kind of customer care speaks volumes about the brand!!

Jason - N4RBZ- A Harley can get you through times of no money better than money can get you through times of no Harley____O~`o__
Global Moderator He Who Has The Most Nuts, Wins! Posts: 58,955
Re: Case repair service?
« Reply #21 on: August 28, 2021, 01:52:05 AM »
Excellent customer care !    :hatsoff:
Zombie Apprentice Posts: 16,680
Re: Case repair service?
« Reply #22 on: August 28, 2021, 10:49:39 AM »
Outstanding service, beatiful work  :like:

Formerly known as MTMatt
Zombie Apprentice Posts: 11,192
Re: Case repair service?
« Reply #23 on: August 28, 2021, 04:46:14 PM »
Global Moderator Just Bananas Posts: 73,672
Re: Case repair service?
« Reply #24 on: August 28, 2021, 04:59:08 PM »
 :iagree: :o They did very well :salute: Congrats :cheers: :like:

 

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