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Victorinox Return and Repair

ni-ulster Offline Jud65

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Victorinox Return and Repair
on: July 22, 2023, 12:14:28 PM
Well, I’ve been curious about Vic’s life time warranty service for some time and recently had the opportunity to put it to the test when I acquired a beaten up Ambassador and Motorist. The former had just been heavily used and needed some TLC, the latter had a broken corkscrew and other wear and tear.

Anyhoo, sent them away to the UK service centre about 6-8 weeks ago to see if they could do anything. A few days ago I received a call saying that Vic were able to effect the repairs and was I willing to pay the handling charge for their return (£10 per knife). I was delighted. Fast forward 2 days and these lovelies appear in the post. I think the Ambassador is a straight replacement. Brand new. The Motorist has never looked better - which is saying something for a 25 year old knife. I’m delighted. Well done Vic!

* IMG_4550.jpg (Filesize: 61.28 KB)

* IMG_4551.jpg (Filesize: 73.1 KB)
We take what is offered...
Morituri Nolumus Mori


au Offline Echotech

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Re: Victorinox Return and Repair
Reply #1 on: July 22, 2023, 12:38:48 PM
Impressive, good on Vic :hatsoff:
Glad to see you got such good service Jud65 :tu:


no Offline nakken

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Re: Victorinox Return and Repair
Reply #2 on: July 22, 2023, 12:50:18 PM
:iagree: Always happy to see companies that take their customers seriously, thumbs up to Victorinox :tu:


gb Offline Rizio Il Ghiro

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Re: Victorinox Return and Repair
Reply #3 on: July 22, 2023, 02:18:32 PM
 :iagree: too - great looking knives, Jud65!  :cheers:


nz Offline Storm

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Re: Victorinox Return and Repair
Reply #4 on: July 22, 2023, 11:07:17 PM
Great to see, that motorist looks immaculate  :tu:
"Do what you can, with what you have, where you are "


 

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