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Leatherman Surge

Gatsby Wang · 14 · 778
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Offline Gatsby Wang

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Leatherman Surge
on: November 26, 2023, 09:56:01 PM
Hi, first post here for a generic question, bought a leatherman surge from leatherman.com/intl website, unboxed it and bought some defects on the pliers (in the attached image), just to see whether that is normal for a leatherman surge, or is it a real defect? Maybe I am expecting too much? Thanks

* image001.jpg (Filesize: 106.19 KB)

us Offline Barry Rowland

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Re: Leatherman Surge
Reply #1 on: November 26, 2023, 09:59:04 PM
I can't speak for the Surge personally, but I can say that's not typically Leatherman quality.  It looks like a bad casting.  It doesn't look like a functional issue but Leatherman customer service is second to none.  I'd say they'd replace it for you.
Barry
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us Offline LoopCutter

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Re: Leatherman Surge
Reply #2 on: November 26, 2023, 10:26:27 PM
 :iagree:
If I start and end the day above ground, it is a good day!

Hope yours is as good!

A SMART man always knows what to say!
   A WISE man knows whether or not to say it!!!
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Offline Gatsby Wang

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Re: Leatherman Surge
Reply #3 on: November 26, 2023, 10:58:44 PM
Thanks guys, maybe I am too fussy about a tool, which simply is a tool, not a piece of art. Expecting too much by paying 400 New Zealand dollars for it.
Now have to sort this out with their customer service by sending email after email...:(
But still love Leatherman.

us Offline Barry Rowland

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Re: Leatherman Surge
Reply #4 on: November 27, 2023, 12:19:25 AM
Let us know what happens when you can  :tu:
Barry
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fi Offline Antti Lammi

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Re: Leatherman Surge
Reply #5 on: November 27, 2023, 12:27:42 AM
Thats not suppose to be normal but sadly these kindd things comes normal nowdays. We have seen more and more little things your not suppose to see.


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us Offline Poncho65

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Re: Leatherman Surge
Reply #6 on: November 27, 2023, 03:47:47 AM
Welcome to :MTO:  I hope you can get this sorted out by LM :salute:
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nz Offline zoidberg

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Re: Leatherman Surge
Reply #7 on: November 27, 2023, 10:13:50 AM
Quote from: Gatsby Wang on November 26, 2023, 10:58:44 PM
Thanks guys, maybe I am too fussy about a tool, which simply is a tool, not a piece of art. Expecting too much by paying 400 New Zealand dollars for it.
Now have to sort this out with their customer service by sending email after email...:(
But still love Leatherman.

Stuff is way too expensive down here.

I wouldn't be bothered trying to get that replaced. Especially if everything else on it is working okay.

Just use it and add your own character to it.

us Offline SteveC

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Re: Leatherman Surge
Reply #8 on: November 28, 2023, 01:41:08 PM
 :iagree:  and welcome to the forum !
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Offline Gatsby Wang

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Re: Leatherman Surge
Reply #9 on: December 11, 2023, 05:07:39 AM
Hi, just letting you know that Leatherman in the States has refunded my surge and they could not do replacement for international order.
And I ended up buying another surge from a New Zealand retailer, received it last Friday only to find out that the diamond file can not fit into the T slot, the bit extender I bought separately also can not fit into the slot. Have returned them to the retailer for replacement.
Frustrated by its quality, maybe I am too fussy about it, or maybe I am just unluck.

Thanks.

fi Offline Antti Lammi

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Re: Leatherman Surge
Reply #10 on: December 11, 2023, 07:23:07 AM
Quote from: Gatsby Wang on December 11, 2023, 05:07:39 AM
Hi, just letting you know that Leatherman in the States has refunded my surge and they could not do replacement for international order.
And I ended up buying another surge from a New Zealand retailer, received it last Friday only to find out that the diamond file can not fit into the T slot, the bit extender I bought separately also can not fit into the slot. Have returned them to the retailer for replacement.
Frustrated by its quality, maybe I am too fussy about it, or maybe I am just unluck.

Thanks.
You have real bad luck with that, i know that quality has decreased but not that much, its really frustrating to pay premium prices and get instead cheap. Can you post some pictures of those?


Only Tools Matters
Merit Badges Participate  in Challenge thread and post a photo of a Vic Spirit MT for sixty (60) consecutive days. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for sixty (60) consecutive days. Start a new thread demonstrating paracord knot tying Must start a thread with a photo of at least five (5) of your watches Must start a thread showing a photo of at least three BO tools Start a new thread with photos of your zip ties in use Start a new thread with a photo showing the Hook in use Start a new thread with pictures of a Fish Scaler in use Participate  in Challenge thread and post a photo of a Delemont SAK for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of  a Bladeless Multitool for 30 days Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

ie Offline McStitchy

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Re: Leatherman Surge
Reply #11 on: December 11, 2023, 07:55:56 AM
Hi Gatsby,

the file is a little thicker than the saw and sits more flush within the holder. There is not wiggle room left. The saw is slimmer.
Have another go and see whether you can close it with a bit of considerate force.

I'm not sure about the bit extender.
Some pictures could be helpful  ;)
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Offline Gatsby Wang

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Re: Leatherman Surge
Reply #12 on: December 14, 2023, 12:02:21 AM
Quote from: Antti Lammi on December 11, 2023, 07:23:07 AM
You have real bad luck with that, i know that quality has decreased but not that much, its really frustrating to pay premium prices and get instead cheap. Can you post some pictures of those?


Only Tools Matters

It is all sorted now through the local supplier, received the Surge and bit extender replacement, all fit in well. A bit convoluted... My lesson to learn from this whole process is: you can not expect too much of a production line product even if you pay a higher price for it.

Offline Gatsby Wang

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Re: Leatherman Surge
Reply #13 on: December 14, 2023, 12:03:38 AM
Quote from: McStitchy on December 11, 2023, 07:55:56 AM
Hi Gatsby,

the file is a little thicker than the saw and sits more flush within the holder. There is not wiggle room left. The saw is slimmer.
Have another go and see whether you can close it with a bit of considerate force.

I'm not sure about the bit extender.
Some pictures could be helpful  ;)
Hi thanks, all sorted now. good things take time...

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