Leatherman Warranty

[platform389]

OK, time for the first post here.  Search revealed several threads about this, but clicking the links only got a 404 response. 

Back on June 25th, I sent a 1st generation Wave back for warranty issues.  Specifically, one of the friction springs in the handle had broken, allowing the handle to swing freely.

As of this post, nothing has been heard from LM concerning this.  What has the been other's experience with warranty work turnaround times.

Thanks! 

[Grant Lamontagne]

Interesting.  I have a contact at Leatherman- if you could email me your personal information (name, address, etc) at grant.lamontagne@gmail.com I would be happy to try and find out some information for you.

Did you send the tool in insured?  Leatherman suggests that you do in case it goes missing.

Def

[Grant Lamontagne]

I got a message from my contact at Leatherman, and she informs me that the Warranty and Repair department is somewhat backed up at the moment, but is working hard to beat the backlog.

She understands your frustration, and asks that if you could please send me your information (as I asked above) she will be happy to see if she can find out the status of your tool.

Def

[zackhugh]

Wow!  Now that's just one of the great things about this place.   I guess the other is spending most (or all) of a paycheck on more multis. 

[Anthony]

Yup it may take a while; when my Wave was in for repairs I was told there was a backlog.  It took about 2 months if I remember correctly, but I got a "new" old Wave...the only way I can tell it was odd was one of the Torx screws was a 6 lobe, and the rest were 5.  Absolutely no scratches or dents on it.  Worth the wait I'd say.

I received it UPS Ground without any prior notice...it just showed up one day ;D

[Grant Lamontagne]

Here's a couple of threads I started about my experiences with Leatherman's Canadian repair depot.  They are a very good company to deal with and I don't hesitate to discuss any issues with them.

http://forum.multitool.org/index.php/topic,43.0.html

http://forum.multitool.org/index.php/topic,708.0.html

Def

[Grant Lamontagne]

Hey guys.  I just emailed Platform 389 some info on his tool specifically that was sent to me from Leatherman, but there's a little more general interest stuff that I figured I'd share with everyone.

If anyone would like info on their warranty repair, they can call (800) 847-8665 and ask for the warranty department.  Once in there, press option 6.

OR, you can check out the website.  All of it is on www.leatherman.com and click on Customer Service for any available information.

Def

[AJ]

2 months

Wow!
I think that is to dam long myself.

The couple I have sent in over the years only took two weeks and I had a new one back.

Why 2 months? You know all they do is drop a new on in the mail to you after they get your old one in.

[Anthony]

2 months

Wow!
I think that is to dam long myself.

The couple I have sent in over the years only took two weeks and I had a new one back.

Why 2 months? You know all they do is drop a new on in the mail to you after they get your old one in.

Maybe it was about 6 weeks...I remember emailing them about once a week to check in on it for about three weeks, then when it hit repairs I didn't email anymore...a few weeks later I got it UPS Ground.  I am across the country from them, so that tacks on a week to get there and a week back to me..

[Grant Lamontagne]

Like any other business out there Leatherman can get behind.  They still do a great job considering what it costs you as well! 

Def

[Anthony]

I'm not complaining, all of us here have more than one multi to carry so missing one for a while isn't a big deal

[Grant Lamontagne]

Hell most of use would send stuff in to have an excuse to buy another one!   ;D

Def

[platform389]

Hi everyone!

Back for a final post to this thread because a package from Leatherman arrived today.

Brand new current generation Wave and nylon sheath inside!

Your Fearless Leader wields a big stick!  Interesting how LM responded just as soon as he inquired for me and sent a brand new tool. 

Many, many thanks for the kind assistance to a search engine newbie that wandered in and made himself at home.

Will lurk around here some.  Kinda like the looks of the SOG tools, may have to add one to the lineup!

[Grant Lamontagne]

Glad to hear that it worked out fine!  And as much as I'd love to take credit for getting Leatherman in gear for you, I think they are on the level.  I've got no pull there, but my ego sure wishes I did!

Stick around though.  As you've seen, we have a pretty good community here and I'd bet you'd fit in nicely!

Def

[edap617]

Will Leatherman honor the warranty if we failed to register our tool or knife?

When I got my first Leatherman, a Supertool, I immediately register it in the LM website. However, I failed to register my S4, P4, Kick and the latest my Wave. Do they honor late registrstion?

I have no problem with my tools now, but I just want to know if they will honor the warranty of unregistered tools.

Thank you.

Edap

[Spoonrobot]

I've never registered any of my tools and have had two different Leatherman's repaired under warranty. Seems like it isn't an issue since Leatherman doesn't require proof of purchase or original ownership.

[edap617]

I've never registered any of my tools and have had two different Leatherman's repaired under warranty. Seems like it isn't an issue since Leatherman doesn't require proof of purchase or original ownership.

Thank you so much for your immediate reply. I feel secure now.