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Long story, where do I get my Wave repaired? 211

Newbie Posts: 25 A hammer is the father of all our tools.
Long story, where do I get my Wave repaired?
« on: June 18, 2019, 01:12:34 AM »
I'm in the EU but I gave my Wave to friend in the states to send it back to Leatherman for a warranty repair. I did this mainly because shipping from here is nearly as expensive as buying a new one. Because I'm in the EU I can't access the warranty page on Leatherman's site. Can somebody in the USA tell me where my friend should send the Wave so that it can be assessed, and hopefully repaired or replaced.  Thanks.
Full Member Posts: 106 Just a dude with an appreciation for titanium.
Re: Long story, where do I get my Wave repaired?
« Reply #1 on: June 18, 2019, 02:55:31 AM »
https://www.leatherman.com/CustomerService-Warranty.html

Looks like your friend will have to fill out this contact form to get the require info to get a warranty return#.

There is also this contact us webpage:

https://www.leatherman.com/CustomerService-ContactUs.html

Sorry this wasn't much help but it looks like you (or your friend in the states) have to send in your info before they say where to send the tool.

-Wes.

Work EDC: Vic 8GB Jetsetter/Swisscard/Olight I1R EOS/Atwood R25

Weekend EDC: Vic Voyageur or Compact or Pioneer X/Stayglow Rambler/LM Squirt P4/Fenix E01/Atwood R25

Neatest items in collection: Full Wenger Titanium Series, Vic Voyaguer, 84mm Golfer with Long Nailfile, Several Atwoods.

These days I focus on 84mm with Scissors, odd Wenger Knives, and bladeless versions of SAKs so I can carry them at work.
Full Member Posts: 218
Re: Long story, where do I get my Wave repaired?
« Reply #2 on: June 18, 2019, 05:37:11 AM »
You should have made contact with the official importer in your country, and send it to them.
And they will have it repaired with you.
In the Former communist EU countries , the official importer does sometimes charge you for repair, some imagined tax, LMN seems to be ok with that so...

Sanger's laws:

-any problem has more than one resolve!

-by the way you look at the problem, the resolve may change!

-where's a will there's a way !
Newbie Posts: 25 A hammer is the father of all our tools.
Re: Long story, where do I get my Wave repaired?
« Reply #3 on: June 18, 2019, 12:05:25 PM »
https://www.leatherman.com/CustomerService-Warranty.html

Looks like your friend will have to fill out this contact form to get the require info to get a warranty return#.

There is also this contact us webpage:

https://www.leatherman.com/CustomerService-ContactUs.html

Sorry this wasn't much help but it looks like you (or your friend in the states) have to send in your info before they say where to send the tool.

-Wes.

Unfortunately the first link won't work for me, as they have seen my ip address is in EU. Any chance of a screenshot?

Raoul the importer here doesn't do repairs.
Absolutely No Life Club Posts: 5,869
Re: Long story, where do I get my Wave repaired?
« Reply #4 on: June 18, 2019, 01:55:48 PM »
Hey plowjockey1,

it's whitby & co for us.
I did use them twice and they simply exchanged my Surge, Wave and Rebar to a new one.

Details are here...

https://www.leatherman.co.uk/support-warranty.html
Absolutely No Life Club Posts: 5,794
Re: Long story, where do I get my Wave repaired?
« Reply #5 on: June 18, 2019, 02:28:34 PM »
Hey plowjockey1,

it's whitby & co for us.
I did use them twice and they simply exchanged my Surge, Wave and Rebar to a new one.

Details are here...

https://www.leatherman.co.uk/support-warranty.html

They've mostly replaced my stuff for like, but they did once repair a Charge for me. They must be sick of me by now, with the amount of stuff I've sent in for warranty.  :facepalm:

Absolutely No Life Club Posts: 5,869
Re: Long story, where do I get my Wave repaired?
« Reply #6 on: June 18, 2019, 02:38:57 PM »
Oh... well... you know...?   :whistle:
Global Moderator Zombie Apprentice Posts: 18,180
Re: Long story, where do I get my Wave repaired?
« Reply #7 on: June 18, 2019, 02:53:08 PM »
Let me get this straight.  Your friend is in the US and has your Wave ready to send to Leatherman for warranty work?

He/she doesn't know where to send it?

Can they access the internet?  They can fill out the form online and send it in as instructed.  Do you have to walk them thru the process? 

18008478665 they can give them a call or you can. 

Esse Quam Videri
Newbie Posts: 25 A hammer is the father of all our tools.
Re: Long story, where do I get my Wave repaired?
« Reply #8 on: June 20, 2019, 02:10:47 PM »
Thanks Matt for the info on Whitby. Also thanks for the phone number Aloha, will keep you posted on what happens.
Absolutely No Life Club Posts: 5,869
Re: Long story, where do I get my Wave repaired?
« Reply #9 on: June 20, 2019, 02:44:07 PM »
 :hatsoff:

 

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