Wenger Warranty Experience

DeezNittles · **on:** May 21, 2012, 01:53:59 AM

I was in my father's garage going through some random box of tools and found an old L.L. Bean Wenger with scissors, saw, and fishing tool but it also had a Broken Corkscrew. Being the opportunist I am, I asked the old man if he'd let me have it and he obliged. So I shot it in to Wenger hoping that they would repair the broken corkscrew. Two days (!) later I received a call from Wenger customer service regrettably informing me that they can't do the repair and the knife is discontinued. They then asked me if a replacement would be ok. Fast forward a few days and I find a New In Box Evo S557! that is what I call standing behind your product!!!

Gareth · **Reply #1 on:** May 21, 2012, 01:55:34 AM

always good to hear about great service experiences.

sergemaster · **Reply #2 on:** May 21, 2012, 03:02:45 AM

Amici,
Further evidence on why Wenger is AOK!

Cheers,
Serge

magentus · **Reply #3 on:** May 21, 2012, 11:07:56 AM

That's great news!

I have a Wenger Minigrip that need's repairing. I contacted Wenger who sent me a form to fill in with all the details and I'm sending it off today - I'll let you know how I get on.