Eventually contact forum member HankSolon.He already repaired a Wenger for me, and I was totally happy.
Quote from: basilio on January 23, 2014, 03:27:24 PMEventually contact forum member HankSolon.He already repaired a Wenger for me, and I was totally happy. Yes. He did a repar for me, too _ I´ll ask him and write to the Wenger service dept.Thanks, Guys.
Quote from: lowtech on January 23, 2014, 03:41:10 PMQuote from: basilio on January 23, 2014, 03:27:24 PMEventually contact forum member HankSolon.He already repaired a Wenger for me, and I was totally happy. Yes. He did a repar for me, too _ I´ll ask him and write to the Wenger service dept.Thanks, Guys.I was wondering about wenger repairs, do they go to Vic now, or is there still a separate one for wenger?
The Victorinox guarantee is valid for all Wenger knife products.
I wanted to "test" how Wenger repair worked with old knives (from 80-90 time period) earlier last year, and sent 5-6 of them to Delémont.I was, however, in contact with the Sales assistant, as I had been corresponding with him for quite some time with questions, etc.I don't remember the exact costs for the repairs now, but I can teel you that:1) Wenger doesn't stock all the old replacement parts, for example they don't have anymore the old scissors with screw;2) I had to send them most of the parts needed from my duplicates (Dynasty scales, old blade with markings only on one side, ect);3) The shipping cost to have everything delivered back to me was quite high;4) The italian customs had the "great" idea to charge me for the repaired knives. I asked Wenger to clearly declare them as repaired knives and they did, but it didn't seem to matter.Summary: extremely expensive and not worth it, unless you have a recent knife.So best solution for older models is, in my opinion, to take advantage of the skilled modders from this forum.Will be interesting to see how Victorinox/Delémont will handle the repairs for old knives now.
Yes. He did a repar for me, too