So, I sent a Cybertool 34, SwissChamp, and Swisstool for warranty... They got them on two Fridays ago- and I got the SwissTool Friday and the SAKs today.. They completely refurbished both SAKs and replaced the SwissTool.. Why did I send them for warranty work? The Cybertool 34 was loose, SwissChamp had a broken tip and the scissors were deformed, and the when the handles were closed on the SwissTool they would rattle. They said the main spring was broken.. I am very impressed with Vic warranty- again!!