Stellar Customer Service at Leatherman

jdailey4206966 · **on:** July 26, 2008, 01:04:44 AM

--- On Sat, 7/26/08, Yuliis Berry <yuliis.berry@leatherman.com> wrote:

From: Yuliis Berry <yuliis.berry@leatherman.com>
Subject: RE: Wave small screwdriver bit
To: jdailey4206966@yahoo.com
Cc: "Yuliis Berry" <yuliis.berry@leatherman.com>
Date: Saturday, July 26, 2008, 4:56 AM

Good morning-

I will send you a few replacement bits. Please provide me with your shipping information.

Yuliis

--------------------------------------------------------------------------------

From: Jason [mailto:jdailey4206966@yahoo.com]
Sent: Thursday, July 24, 2008 3:00 PM
To: Tool Warranty
Subject: Wave small screwdriver bit

I bought my Wave about 4 weeks ago, and never used the small screwdriver bit until today, and the first time I used it, it snapped in half at the base. Just wondering if this is covered under warranty?

Thank you,

Jason

I just recieved this email from Leatherman! They are sending me SEVERAL replacement bits FREE OF CHARGE!!! They really know how to take care of their customers....A++++++

Poncho65 · **Reply #1 on:** July 26, 2008, 01:48:13 AM

Wow

that's great JD

glad to know LM stands behind there tools even the ones we

Leatherman123 · **Reply #2 on:** July 26, 2008, 02:52:15 AM

That's very good to hear!

J-sews · **Reply #3 on:** July 26, 2008, 05:03:32 PM

Leatherman service has always been a strong point of theirs. Good to know it still is.

jdailey4206966 · **Reply #4 on:** July 26, 2008, 05:15:32 PM

I had done some more research, and I had heard from several people that when they bought the tool kit, if any of them ever stripped, they contacted LM immediatly and they sent them replacements free of charge. This is awesome!!! Finally a company who cares about the customer!!