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Warranty question

blarneystone · 4 · 953
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us Offline blarneystone

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Warranty question
on: May 12, 2016, 06:53:47 AM
I have an original Wave that I found on the street some time ago. It's gotten very rusted and some of the internal tools are jammed and won't slide out. I've been thinking about sending it in to Leatherman, but I wouldn't want them to send me a new Wave (I have one of those too and I honestly prefer the original). If I used the warranty on the tool, would Leatherman try to repair it and send it back or just give me a new tool altogether?

fi Offline Crow

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Re: Warranty question
Reply #1 on: May 12, 2016, 07:09:27 AM
If you mark it sentimental, and say that you want it back, they fix your tool. If just send it in, they will probably send you new version.

You could fix it yourself, if only problem is rust.
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us Offline clown

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Re: Warranty question
Reply #2 on: May 13, 2016, 05:51:12 PM
You can call them first and explain your situation.  The people in their service dept. are great and very helpful.

us Offline LoopCutter

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Re: Warranty question
Reply #3 on: May 13, 2016, 06:11:15 PM
Quote from: clown on May 13, 2016, 05:51:12 PM
You can call them first and explain your situation.  The people in their service dept. are great and very helpful.
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