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Problem

ColoSwiss · 48 · 2766
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us Offline jalind

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Re: Problem
Reply #30 on: November 24, 2016, 08:21:19 AM
Quote from: cali-SAK-attack on November 23, 2016, 10:53:27 PM
+1 SANTA  :cheers:


 :think: Now can you call Victorinox , and tell them that charging me $35 to change the battery in my watch is a TOTAL RIP OFF!!!, and with the fact they want me to ship it to a dealer and pay to have it shipped there &  returned (an added $16) is again TOTAL BULL SMURF ...........  :rant: :D :cheers:

Why send it to Victorinox? A battery change is something any reputable watchmaker can do. Should cost you in the vicinity of $10, and that includes the cost of the battery. A reputable watchmaker is usually found in a higher end, independent jewelry store, where they do work in-house on prestige brand mechanical watches. I'd never have it done at a shopping mall kiosk, a chain jewelry store (e.g. Zales), or department store jewelry counter (including the upscale ones). A real watchmaker knows how to get the backs off and back on again blindfolded without gouging them, or shattering crystals, and have the proper tools for it.

John
John
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us Offline ColoSwiss

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Re: Problem
Reply #31 on: December 06, 2016, 10:56:53 PM
This just showed up at the post office. Problem fixed.

Many thanks again to Al (50ft-trad), who kept after the dealer to send a replacement.   :cheers:




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gb Offline AimlessWanderer

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Re: Problem
Reply #32 on: December 06, 2016, 11:09:31 PM
:nanadance: :woohoo: :nanadance:

Glad it finally got through, Karl  :tu:


The cantankerous but occasionally useful member, formally known as 50ft-trad

nl Offline Ron Who

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Re: Problem
Reply #33 on: December 06, 2016, 11:17:56 PM
And a very nice one! :woohoo:
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us Offline Aloha

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Re: Problem
Reply #34 on: December 07, 2016, 01:22:39 AM
Quote from: 50ft-trad on December 06, 2016, 11:09:31 PM
:nanadance: :woohoo: :nanadance:

Glad it finally got through, Karl  :tu:

 :like:

Looks awesome.   
Esse Quam Videri
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us Offline cali-SAK-attack

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Re: Problem
Reply #35 on: December 07, 2016, 01:42:31 AM
Quote from: ColoSwiss on December 06, 2016, 10:56:53 PM
This just showed up at the post office. Problem fixed.

Many thanks again to Al (50ft-trad), who kept after the dealer to send a replacement.   :cheers:

 :cheers: :tu: 8)
I know it changes ZIP! ........... But , better late than never sometimes! :ahhh 8) Such cool scales!
***CLICK on my pics to see actual sized photo :)
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us Offline G-Dizzle

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Re: Problem
Reply #36 on: December 07, 2016, 01:45:44 AM
Great job Al! Good on you!
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wales Offline Smashie

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Re: Problem
Reply #37 on: December 07, 2016, 01:47:36 AM
Top job Al  :tu:
“Strong minds discuss ideas, average minds discuss events, weak minds discuss people.” - Socrates
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Si vis pacem, para bellum
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us Offline Barry Rowland

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Re: Problem
Reply #38 on: December 07, 2016, 01:48:28 AM
 :2tu: :2tu: I agree!!  This is an awesome group of people!!
Barry
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au Offline gregozedobe

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Re: Problem
Reply #39 on: December 07, 2016, 02:55:17 AM
Quote from: 50ft-trad on November 23, 2016, 05:39:29 PM
Quick update:

The little smurf failed to phone or email me.... again.... so I called him....again.... and got a tracking reference for the new package (supposedly collected today at 3pm). This should be showing on their system and trackable by 9pm GMT, and showing that the package is off his premises and in the hands of Royal Mail. If all is well, I'll forward on the reference number, and if not I'll get back on the phone and tear him a new one.

Very very sloppy business practice, and even if this replacement knife comes through, I can't say this company is worthy of future business. There just seems to be no motivation for fixing problems, or responding to customers issues. They just seem to want to whack stuff in an envelope and forget about it. They don't seem malicious or underhanded, they just don't seem to be trying.

I would add STUPID to the list of their characteristics.  They don't seem to have realised they are dealing with someone determined to see the matter through, and that it is actually less work to just keep the customer informed.  It wasn't like Al was going to go away if they ignored him (and why should he ? ).  I suppose a charitable person could say this person was just swamped with work and couldn't get to this particular order, but I'm not that charitable  >:(

Well Done !    Al
babola: "Enjoy your tools and don't be afraid to air your opinion and feelings here, but do it in courteous and respectable way toward others, of course."

us Offline ColoSwiss

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Re: Problem
Reply #40 on: December 07, 2016, 03:14:16 AM
Here's the guy's address. For the record I'm deleting it from my list of knife dealers.


http://www.swisstool.co.uk/st/home.php
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us Offline cali-SAK-attack

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Re: Problem
Reply #41 on: December 07, 2016, 03:26:46 AM
 :tu: Colo  :cheers:

I was going to order .......... But , I don't have the financial ability to GAMBLE with them at this time.
I think......... Seeing a friends issue , allows me the time to sit back and watch , and see if this a company is one I would like to do business with in the future or not!  :-\
***CLICK on my pics to see actual sized photo :)
Merit Badges Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a new thread with photos of your titanium gear with a multitool or sak Test,please ignore Must start a thread with a photo of at least five (5) of your watches Start a thread with a photo of a repair you made with duct tape Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a thread with photos of at least eight different colored ALOX models in your collection Start a new thread with a photo of custom or non standard SAK scales in your collection Start a new thread with a photo of your custom ALOX with scissors Must start a thread with a photo of your birth year SAK Start a new thread with a photo showing the Hook in use

wales Offline hiraethus

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Re: Problem
Reply #42 on: December 07, 2016, 09:36:52 AM
I have bought from there in the past with no problems, but read the reviews stating lack of communication - hoping that nothing went wrong with my orders.  I probably won't use them again after this.  Well done to Al for sorting you out, and I'm glad you finally got what you ordered ColoSwiss. :tu:
Merit Badges Start a thread with photos of at least five different colored ALOX models in your collection Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Start a new thread with photos of your titanium gear with a multitool or sak Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of a flashlight as part of your EDC Must update or add a page on SAKWiki Must start a thread showing a photo of at least three BO tools Start a new thread with a photo of your custom ALOX with scissors Start a thread with a photo of a repair you made with duct tape Start a new thread with photos of camping, including those showing preferred camping equipment Start a new thread with a photo of a modded knife or multitool with your EDC Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Must start a thread with a photo of your birth year SAK

wales Offline magentus

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Re: Problem
Reply #43 on: December 07, 2016, 09:40:53 AM
Tenaciously done Al  :cheers:
'Use the force Harry' - Gandalf
Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Test,please ignore Start a new thread and post a photo of the minimal sak (2 layers or fewer) for thirty (30) consecutive days. Start a new thread with photos of your hobo knives in use Start a thread with a photo of a repair you made with duct tape Start a new thread with a photo showing the Hook in use Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

nz Offline Syncop8r

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Re: Problem
Reply #44 on: December 07, 2016, 10:03:59 AM
Well done Al!

Do we have a seller blacklist?

00 Offline Mechanickal

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Re: Problem
Reply #45 on: December 07, 2016, 09:50:30 PM
Open up the champagne bottles!!
Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a thread with photos of at least twelve different colored ALOX models in your collection Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must start a thread with a photo of your stayglow SAK Start a new thread with a photo showing the Hook in use Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread with photos of your Buck knives in use Must put something in order and provide link to the post. Start a new thread with a photo of your custom ALOX with scissors Start a thread with photos of at least 1 MTO branded tool in your collection Must buy an item through the MTo Store Start a new thread with photos of your chainsaws Start a new thread with photos of your titanium gear with a multitool or sak Test,please ignore Must start a thread with a photo of your birth year SAK Start a thread with a photo of a repair you made with duct tape Start a new thread with a photo of custom or non standard SAK scales in your collection Start a new thread and post a photo of a flashlight as part of your EDC

ca Offline Marc_in_NS

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Re: Problem
Reply #46 on: December 07, 2016, 10:27:57 PM
With the huge number of choices out there... any bad experience is enough to help me decide...I'll never deal with them
Merit Badges Start a new thread with a photo of your custom ALOX with scissors Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread demonstrating paracord knot tying Start a new thread with photos of your titanium gear with a multitool or sak Start a new thread and post a photo of a flashlight as part of your EDC Must buy an item through the MTo Store Start a thread with photos of at least 1 MTO branded tool in your collection Must start a thread with a photo of your birth year SAK

gb Offline shibafu

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Re: Problem
Reply #47 on: December 08, 2016, 11:57:28 AM
Quote from: Marc_in_NS on December 07, 2016, 10:27:57 PM
With the huge number of choices out there... any bad experience is enough to help me decide...I'll never deal with them

The dilemma is that for those custom designs, they are the only choice.  There was an outfit called "Saktory" that got various artists to come up with these designs a few years ago.  I'm not sure what happened to them, whether Saktory became swisstool.co.uk, or if they went out of business and swisstool.co.uk bought up the stock.
I guess the stock is running down because there used to be a lot more designs that don't seem to be listed on their web site now.

Edit: the internet archive of the saktory.com site from 2014 shows the same postal address as swisstool.co.uk now, so I guess they are the same organisation.
« Last Edit: December 08, 2016, 12:01:23 PM by shibafu »

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