Sorry to hear that you're not happy with your new Wenger, Xelkos. On the bright side, it reminds me of why I never liked them.
Thank you for contacting Wenger NA. I'm sorry you are having a problem with your Wenger S557. We checked the stock to see if the problem is occurring with any of the knives here. They all meet at the tip and the gripping surfaces are okay on both sides. If you are having a problem, I would suggest sending in the knife for our knife technician to examine it. Please follow the instructions attached.Cordially,Wenger Consumer Services
If you don't want to send them in for repair. Get a diamond triangle file and put little notches back in them where they were before. I have done this to many pliers both regular and sak and it works well.
Recently I had purchased a Wenger EvoWood S557 from a distributor. Last night went to try and used the pliers on thin stainless steel wire to bend a loop and clasp it for a necklace and pliers kept slipping. One side of the pliers had more grip than the other, and the back-end of the nose of the pliers (flat portion) was raised in the back. Could not even grab a whisker, or even a piece of paper, with the nose of the OEM pliers.(Image removed from quote.) So used a file to remove this ridiculous lump, and get some teeth to grip something with. It works, but not overly well. Was discussing if all Wenger pliers were this bad on a forum (multitool.org): Are all Wenger Pliers this bad? Found a lot of photos online and it does seem to be an issue with all the Wenger pliers I had found. I am up to more of Leatherman standards, and thought surely Swiss quality would have been better. Seems like bad teeth and not a defective part, so was not sure if what I did was a good or bad thing now. Did get my project done, and there is some grip to the pliers under pressure now, whereas before there was no thin grip for 2.5mm. So can I send the tool in to have it looked at, and since I altered the teeth that was not there would I have to purchase a pliers replacement? Not good to spend $100+ on a tool and not have it working in top shape. Will pay for whatever I need to get it up like it should have been. Should not have had to do anything past lubricating it Right? Want to know my options as one fellow on the multitool.org forum says that since I tried to clean up the teeth that if I sent the pliers in it could be rejected and sent back unrepaired due to it being altered. Seems rather odd that would happen, as I had to sharpen the blade of the knife. Would that not be considered an alteration too? What good is a tool if it doesn’t perform like it should, especially a $100+ Swiss tool. Please send me my options, and what I can do. Thank you. Kind regards
Thank you for contacting Wenger NA. Please send the knife as per the instructions attached. The knife will be evaluated.Cordially, Wenger
I apologize for the delay.It has been determined that your knife cannot be serviced and as such will need to be replaced. The knife technician brought this to my attention yesterday for approval. I have authorized it and the replacement will go out Monday morning.
Hmm, interesting that it cannot be serviced, was the scale epoxied on or do they just not replace parts anymore?