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SOGfari = massive waste of money

mvyrmnd · 49 · 11161
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us Offline Breezy12

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Re: SOGfari = massive waste of money
Reply #30 on: October 24, 2012, 01:04:35 AM
Quote from: mvyrmnd on October 23, 2012, 11:35:45 PM
Thanks for that - it makes a lot of sense.

As a side note, they deleted my complaint post and picture from their facebook page.

This, to me, means war!

Please go and comment on my re-posting of the picture. I want to force them to aknowledge me, or the failed blade.

I went to the page to comment, but it looks like you finally got their attention!  ;) 
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au Offline mvyrmnd

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Re: SOGfari = massive waste of money
Reply #31 on: October 24, 2012, 01:14:17 AM
Quote from: Breezy12 on October 24, 2012, 01:04:35 AM
Quote from: mvyrmnd on October 23, 2012, 11:35:45 PM
Thanks for that - it makes a lot of sense.

As a side note, they deleted my complaint post and picture from their facebook page.

This, to me, means war!

Please go and comment on my re-posting of the picture. I want to force them to aknowledge me, or the failed blade.

I went to the page to comment, but it looks like you finally got their attention!  ;)

Indeed it has. I will not rest until they pay my return postage, though.
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gb Offline AimlessWanderer

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Re: SOGfari = massive waste of money
Reply #32 on: October 24, 2012, 11:03:30 AM
For me personally, them trying to sweep an issue under the carpet is a bigger concern than having a genuine production problem. I'm glad you got some recognition from them Simon, but it really shouldn't have taken that much shouting. I know I had a query with SOG a while back (all I was after was the spring for the bit adapter - and I was prepared to pay for it) and got absolutely nowhere with them even by phoning their HQ. I wasn't impressed  :-\

My Paladin PT-510 (modded with Leatherman parts) went walkabout a few months back, and I've opted to explore other tools rather than get another even though I have another PST II that I could break down for the parts. I was briefly tempted to try the new Powerduo, but that might tool not have got off to the best start either.

I think I'm just going to sit back and watch with SOG for a bit  :whistle:


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au Offline mvyrmnd

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SOGfari = massive waste of money
Reply #33 on: October 24, 2012, 12:38:51 PM
The response I finally got from them was basically "You should have known there was an issue with these, because we've acknowledged it at some point in the past, so send it back"

I refuse to pay for return postage - so we'll start the clock on that one.
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us Offline Breezy12

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Re: SOGfari = massive waste of money
Reply #34 on: October 24, 2012, 07:39:17 PM
Quote from: 50ft-trad on October 24, 2012, 11:03:30 AM
For me personally, them trying to sweep an issue under the carpet is a bigger concern than having a genuine production problem. I'm glad you got some recognition from them Simon, but it really shouldn't have taken that much shouting. I know I had a query with SOG a while back (all I was after was the spring for the bit adapter - and I was prepared to pay for it) and got absolutely nowhere with them even by phoning their HQ. I wasn't impressed  :-\

I completely agree -- defects in the manufacturing process is one thing, but how they are currently handling the situation reflects very poorly on the company.  I certainly won't be buying any new SOG products anytime soon.

Quote from: mvyrmnd on October 24, 2012, 12:38:51 PM
The response I finally got from them was basically "You should have known there was an issue with these, because we've acknowledged it at some point in the past, so send it back"

I refuse to pay for return postage - so we'll start the clock on that one.

you're right; asking you to pay for return shipping is ridiculous in this case.  best of luck to you, sir.  :salute:  (and of course, please keep us posted...)
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ca Offline Syph007

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Re: SOGfari = massive waste of money
Reply #35 on: October 24, 2012, 07:42:25 PM
Quote from: mvyrmnd on October 24, 2012, 12:38:51 PM
The response I finally got from them was basically "You should have known there was an issue with these, because we've acknowledged it at some point in the past, so send it back"

I refuse to pay for return postage - so we'll start the clock on that one.

So you should have known better than to buy one? Nice PR there SOG.  I'm so confused by this.  I mean, if I made machetes, Id oh I don't know, maybe try one before shipping them out.  Seems like it would be pretty apparent there was an issue if they tried them first.   :think:
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00 Offline Dtrain

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Re: SOGfari = massive waste of money
Reply #36 on: November 06, 2012, 05:13:43 PM
Good Lord...When I was in the Service I spent 3 months in Honduras and while there purchased a Tramontina off of a farmer, I wailed on it the entire time I was there and never had a problem other than a Minor Ding or two from hitting something I should not..I wish my Dad knew where he put it all those years ago when I came home...I know it was not just my Machete..Other Folks would pick them up in the PX with a Locally Made Sheath, file the edge shapr and have at it with the same results..I think they actually held up better than the Military Issue Ontarios

I guess a Company can screw up a Tool as basic as a Machete.. When they really decide to cut corners

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hr Offline enki_ck

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Re: SOGfari = massive waste of money
Reply #37 on: November 06, 2012, 07:27:25 PM
Quote from: Dtrain on November 06, 2012, 05:13:43 PM
Good Lord...When I was in the Service I spent 3 months in Honduras and while there purchased a Tramontina off of a farmer...

Dtrain

Another Tramontina fan here.  :cheers:  We had a discussion about them last week in this thread. There's a link in there to get them cheap in the US too.
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dk Offline AHB

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Re: SOGfari = massive waste of money
Reply #38 on: November 07, 2012, 08:50:34 PM
Just letting you guys know that I just "Unliked" SOGs Facebook page..
I still love their (older) extremely well-built Multitools, but the last weeks reports of low quality Mall-ninja products, poor QC along with the "Fanboy-crowd" praising them every time the post something, made me think  it was time to go.. ::) ::)
Please let me know if SOG come to their senses and get back to what they do best..  :)  :salute:
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um Offline Mr. Whippy

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Re: SOGfari = massive waste of money
Reply #39 on: November 07, 2012, 08:55:13 PM
Quote from: AHB on November 07, 2012, 08:50:34 PM
Just letting you guys know that I just "Unliked" SOGs Facebook page..
I still love their (older) extremely well-built Multitools, but the last weeks reports of low quality Mall-ninja products, poor QC along with the "Fanboy-crowd" praising them every time the post something, made me think  it was time to go.. ::) ::)
Please let me know if SOG come to their senses and get back to what they do best..  :)  :salute:

 :o

Completely understandable.  I am afraid that SOG is headed the way of many good, small tool makers.  Once they are "acquired", the focus is on profits rather than tool production.  Then it's only a matter of time before it becomes just another legendary name tacked on to POS cheap knockoffs.  :(

us Offline powernoodle

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Re: SOGfari = massive waste of money
Reply #40 on: November 08, 2012, 04:34:00 AM
Quote from: mvyrmnd on October 12, 2012, 10:15:32 AM
(Image removed from quote.)

Thats SOG's new "self-serrating" feature.  I can't believe you didn't read the owner's manual.
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00 Offline Dtrain

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Re: SOGfari = massive waste of money
Reply #41 on: November 09, 2012, 05:24:41 PM
Quote from: enki_ck on November 06, 2012, 07:27:25 PM
Quote from: Dtrain on November 06, 2012, 05:13:43 PM
Good Lord...When I was in the Service I spent 3 months in Honduras and while there purchased a Tramontina off of a farmer...

Dtrain

Another Tramontina fan here.  :cheers:  We had a discussion about them last week in this thread. There's a link in there to get them cheap in the US too.

Definetely...We wailed on ours...with looking back at times Reckless Abandon. I think the worst I saw was the Rivets coming loose on the Scales,but......The Military Issue Ontarios would do the same with greater Frequency(Not an Ontario Slam) probably hacking on it for harder than it was ever meant to be..Most of us wrapped the Scales with 100mph Tape ahead of time or when the looening occured carried on.....Down there the locals would use and sharpen them down ovr time to the size and length of a Common Butcher Knife and at that time said machete was handed off to the Woman of the House to be used in the Kitchen
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us Offline gustophersmob

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Re: SOGfari = massive waste of money
Reply #42 on: November 09, 2012, 06:23:00 PM
Having spent some time in Honduras myself the last few years, this is still how its done.  As amazing as it seems, the machete is like the SAK of Honduras (and probably many tropical locals).

Never been a big SOG fan before, and this episode isn't helping.  I don't necessarily think the defect is so bad if they are willing to stand behind it, but the perception that they are trying to hide it is disturbing....  :facepalm:
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scotland Offline Gareth

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Re: SOGfari = massive waste of money
Reply #43 on: November 09, 2012, 07:16:15 PM
Quote from: gustophersmob on November 09, 2012, 06:23:00 PM
Having spent some time in Honduras myself the last few years, this is still how its done.  As amazing as it seems, the machete is like the SAK of Honduras (and probably many tropical locals).

Never been a big SOG fan before, and this episode isn't helping.  I don't necessarily think the defect is so bad if they are willing to stand behind it, but the perception that they are trying to hide it is disturbing....  :facepalm:
totally agree.  Any company can get it wrong, whatever the product, but it's how a company deals with their mistakes that they're judged on. :-\
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ca Offline Syph007

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Re: SOGfari = massive waste of money
Reply #44 on: November 09, 2012, 07:20:34 PM
Well if they are ALL like that, I find it hard to accept they released them for sale without ever trying one.  However if its only a batch or production run issue, then if they get on top of it and stand up for the product thats great.  If its the entire line, then there is no excuse for that, that's just pathetic that noone ever tried the tool.
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us Offline JNieporte

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Re: SOGfari = massive waste of money
Reply #45 on: November 24, 2012, 09:01:54 PM
I have over 70 machetes, so I know a little bit. The Sogzilla and the Gerber Gator machete were given to me as gifts a few months ago. I didn't want them, but I tried them out. Both use very soft steel; the photos shown in the original post are typical from what I've seen. Condors are great, and even the $6 Tramontinas are way better than the Sog and Gerber. I've been preaching for years how both companies need to improve their quality standards, otherwise they might as well just sell out to Taylor Cutlery or Jim Frost.
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fi Offline AlephZero

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Re: SOGfari = massive waste of money
Reply #46 on: January 06, 2017, 04:51:03 PM
[ALEPH78 USES THREAD NECRO] [ IT'S SUPER EFFECTIVE!]

Necroing this thread for pure entertainment purposes

:D
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gr Offline kkokkolis

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Re: SOGfari = massive waste of money
Reply #47 on: January 06, 2017, 05:08:03 PM
Impressive. You won't use expensive steel to steal unsuspecting buyers' money. Still...
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gb Offline AimlessWanderer

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Re: SOGfari = massive waste of money
Reply #48 on: January 06, 2017, 05:10:41 PM
 :D

It was about this time that I decided it was worth steering well clear of SOG products (I mentioned as such in the thread). Since this time I I only bought one other SOG, a Switchplier. That too was defective, and I had to fix it. Since then I have not taken the gamble on any more SOG products. (more details in my new vs old switchplier comparison thread)

I am hoping that the latest wave of offerings will be better, although I am getting alarm bells ringing from just looking at their sales literature. It will take a few years of good press/reviews before I consider buying anything with their name on again. I am looking forward to reviews on the new stuff, but looking at the designs, I'm not expecting to have my opinions changed anytime soon


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