Amazon only offered for me to return it for a refund. I'll be doing so but after no further response from Leatherman I won't be re-ordering a new Leatherman. I just wanted it repaired nothing extra or my money back. Just left too bad of a taste in my mouth. My suggestion would to be to order from Leatherman directly if possible... or I guess just fill out the form omitting any info of where you purchased it. They lost what, I thought, was going to be a lifetime customer. All the luck with your multitool gentlemen. I hope all goes well with yours. Ryan
Yes I used net rush. Leatherman quit responding and netrush never did.
Hi. Names Ryan and I'm new here. I joined after being excited to finally get my first new Leatherman Surge. I had a gift card and ordered it from Amazon. After the 2 day shipping wait i opened it with much excitement and anticipation.... it was short lived. The inside the handle tools just flopped out, the end caps that are held in place with the security torx were loose, and the worst was one side of the handle doesn't "click" into place so when you close the pliers onto something once you try to open it the handle folds out before the pliers open. I wasn't too upset as one of the reasons i decided on leatherman was the 25yr warranty and the good reviews on said warranty. Unfortunately after emailing leatherman my response was "sorry you're disappointed in your purchase but since you bought this from Amazon and not leatherman directly you'll need contact the seller for any refund or replacement." Buyer beware. No where was it stated that Amazon wasn't a authorized dealer or that it would null the warranty. Extremely unsatisfied. I can't even use it out of the box with the pliers issue. Lesson learned.
Quote from: Ryan78matin on September 27, 2017, 06:17:39 PM Hi. Names Ryan and I'm new here. I joined after being excited to finally get my first new Leatherman Surge. I had a gift card and ordered it from Amazon. After the 2 day shipping wait i opened it with much excitement and anticipation.... it was short lived. The inside the handle tools just flopped out, the end caps that are held in place with the security torx were loose, and the worst was one side of the handle doesn't "click" into place so when you close the pliers onto something once you try to open it the handle folds out before the pliers open. I wasn't too upset as one of the reasons i decided on leatherman was the 25yr warranty and the good reviews on said warranty. Unfortunately after emailing leatherman my response was "sorry you're disappointed in your purchase but since you bought this from Amazon and not leatherman directly you'll need contact the seller for any refund or replacement." Buyer beware. No where was it stated that Amazon wasn't a authorized dealer or that it would null the warranty. Extremely unsatisfied. I can't even use it out of the box with the pliers issue. Lesson learned.Glad to hear that it getting sorted out. I thinking that Leatherman wanted you to go through the seller for a "return or replacement" since they didn't sell you the tool. I do think they will honor the warranty of your Surge . They honor the warranty on second hand tools so I can't imagine they won't honor a warranty just because it was bought on Amazon.I also think they could have been more helpful though and maybe explained it better.