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Dear Victorinox...

Lynn LeFey · 11 · 905
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us Offline Lynn LeFey

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Dear Victorinox...
on: March 20, 2018, 05:00:47 AM
I recently got an old swiss army knife, with the very old style scissor spring, the single bend kind. The spring was, of course, broken.

So, after looking around on the web, and not finding a way to get one of the old springs, I sent a message to Victorinox a few weeks ago. And... nothing happened. No response.

I forgot about it.

Then, today, in the mail, I got an envelop from Victorinox with a replacement scissor spring. It's not the single fold kind, but it's an older style. It doesn't have the newer scoop dent thing that slots into the newer version scissor handle. So... wow.

I thought that was very cool. Also, after getting it, I went through my junk mail, wondering if maybe a response got sent into junk. And it did. It was just an automated "your message has been given a ticket number" kind of reply, but still.

This was some very nice customer service from Victorinox. I am one very happy customer.

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wales Offline Smashie

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Re: Dear Victorinox...
Reply #1 on: March 20, 2018, 05:59:20 AM
Nice, always good to hear.

Kershaw (KAI) did the same for me when I asked if I could buy some replacement screws.
“Strong minds discuss ideas, average minds discuss events, weak minds discuss people.” - Socrates
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Complaining is mental preparation for failure.
Si vis pacem, para bellum
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au Offline ReamerPunch

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Re: Dear Victorinox...
Reply #2 on: March 20, 2018, 06:13:43 AM
So if I have just the spring, will they send me a SAK?  :pok:
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us Offline Lynn LeFey

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Re: Dear Victorinox...
Reply #3 on: March 20, 2018, 06:39:41 AM
Quote from: ReamerPunch on March 20, 2018, 06:13:43 AM
So if I have just the spring, will they send me a SAK?  :pok:

 :think:   :shrug:

I dunno. Give it a try, and let us know how it goes. :D
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00 Offline Thunderpants

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Re: Dear Victorinox...
Reply #4 on: March 20, 2018, 07:08:11 AM
I had a funny feeling spring was in the air.
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hr Offline styx

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Re: Dear Victorinox...
Reply #5 on: March 20, 2018, 08:03:37 AM
that was nice of them
Solving problems you didn't know you had in the most obscure way possible

"And now, it's time to hand this over to our tame race axe driver. Some say, he can live in the forest for six months at a time without food, and he knows of a secret tribe of only women where he is their God. All we know is, he's call the Styx!" - TazzieRob
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00 Offline Dutch_Tooler

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Re: Dear Victorinox...
Reply #6 on: March 20, 2018, 08:36:16 AM
Quote from: Thunderpants on March 20, 2018, 07:08:11 AM
I had a funny feeling spring was in the air.
:facepalm:

But I agree that is a nice touch...
Cheers!
Dutch_Tooler

Location: Southern Germany, most of the time
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us Offline Yadda

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Re: Dear Victorinox...
Reply #7 on: March 20, 2018, 01:25:19 PM
Quote from: Lynn LeFey on March 20, 2018, 05:00:47 AM
I recently got an old swiss army knife, with the very old style scissor spring, the single bend kind. The spring was, of course, broken.

So, after looking around on the web, and not finding a way to get one of the old springs, I sent a message to Victorinox a few weeks ago. And... nothing happened. No response.

I forgot about it.

Then, today, in the mail, I got an envelop from Victorinox with a replacement scissor spring. It's not the single fold kind, but it's an older style. It doesn't have the newer scoop dent thing that slots into the newer version scissor handle. So... wow.

I thought that was very cool. Also, after getting it, I went through my junk mail, wondering if maybe a response got sent into junk. And it did. It was just an automated "your message has been given a ticket number" kind of reply, but still.

This was some very nice customer service from Victorinox. I am one very happy customer.

A feel good story to start the day.  Thanks for sharing!
"It didn't hurt, flirt, blood squirt, stuffed shirt, hang me on a tree
After I count down three rounds, in Hell I'll be in good company" -  The Dead South

fi Offline Gath

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Re: Dear Victorinox...
Reply #8 on: March 20, 2018, 06:52:53 PM
Quote from: ReamerPunch on March 20, 2018, 06:13:43 AM
So if I have just the spring, will they send me a SAK?  :pok:

Hmm, definitely an XAVT spring, this is.
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us Offline Nix

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Re: Dear Victorinox...
Reply #9 on: March 20, 2018, 07:08:51 PM
Good job, Victorinox!  :salute:
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gb Offline Wspeed

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Re: Dear Victorinox...
Reply #10 on: March 20, 2018, 09:32:28 PM
That's nice of Victorinox to send you a new spring  :like: :like:
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