Victorinox Warranty Questions in the US

[Zhenchok]

I have about 5 Victorinox knives that need various repairs. The damage is anything from a chipped tip on a blade, a can opener that won’t open without hard force, a blade that has been used to the point of it being almost gone, etc. All have some kind of a damage to the knife and maybe a crack or chip in the scale etc.  I think 3 out of the 5 are the older knives with the corkscrew that has the line going through it, one is a compact (my favorite one).  In the past when I considered sending a knife to the Warranty department in Connecticut, it seemed like it would be too much work and I would get stuck with more charges to repair.  I let them sit and wait in my desk, I also think they requested a $5 bill in the package for every knife. 

I do not have any sentimental value and don't mind if they fix them or send me a new knife.  What I'm concerned with is being stuck with a repair cost or not getting my knives back at all.  I was hoping I can all 5 at the same time and get them repaired or replaced.  Is it better to send 1 or 2 of my favorite ones?   Please let me know what you recommend, especially looking to hear about a recent warranty experiences. In all honesty I want to do it as cheap as possible, I have alternatives that I can use, these are just would be nice to fix or replace.

Thanks,

[Zhenchok]

Tough crowd I just want to fix my knives but I don't want it to cost more than a new knife.

[Rapidray]

I have no ideal what the cost is ... maybe a phone call???

[El Corkscrew]

I believe they will charge you $5 per knife if the damage is not found to be covered under the warranty. And I'must pretty sure the maximum number of knives you can send at one time is 5

[tango44]

Victorinox have never replaced a tool for me, they always repair, their service is slow and nothing outstanding but they have never charged me a dime!
I have only sent Swisstools for repair, last time they even sharpen my blade on a serrated Spirit!

[mashguy4077]

What is the turn around time usually? I sent my 98 style Swisstool In for repair about a week ago.

[tango44]

My swisstool took a month to get back to me...

[Zhenchok]

Victorinox have never replaced a tool for me, they always repair, their service is slow and nothing outstanding but they have never charged me a dime!
I have only sent Swisstools for repair, last time they even sharpen my blade on a serrated Spirit!

Thanks if I have 5 should I send them all in? Or do you recommend a few?  Did you include anything money? Or just shipped the tool as is?


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[tango44]

I used this form to contact them and they reply by email, they sent me the address and instructions to send my tool and that's all I did.
https://www.swissarmy.com/us/en/Swiss-Army-Knives-Product-Support/cms/service-swiss-army-knife
The e-mail that they sent me said that if a payment was needed it will be thru their website with credit card.
They fix the scissors on my Swisstool and sent me back my tool, free of charge.
I used Fedex because is close to my office and did not have a problem.

I did a tool at a time, did not want to stay without a tool in my hands.

Good luck.