Well at least no one or nothing got serious injuries that time. Just sent out a Swisstool, my recent purchase of a CT41 and a Matterhorn Plus for warranty repairs on the account of damages by the someone's called former owners. Damaged scales, bent liners, a broken lock. The Cybertool especially has very rough scales, two missing and one quite rounded bit and someone has bent the pliers so they don't meet
Not all bad though, I luckily got a Cheap CyberTool earlier so I can cannibalize the bits if they're not warrantied and are expensive, and the importer said swapping a tool costs around 15€ at most. He also said they're repaired locally in Turku by them, so maybe it won't take forever.
Any of our Finnish members have experiences on the warranty services by Mastermark?