Late to this party but I will give my 2 cents so it’s probably not worth much 🤷🏼 Olight is junk. Shear crap. I know I used to own some. They are not about quality or customer service. That is unless you spend more money on lights than you do or cars. Yes real automobiles. There policy is this. 3-4 year warranty on all their lights, however if you buy a ton and make it into their select group 🙄 you get a lifetime warranty. But only if you stay in that group. Meaning you have to purchase x-number of lights each month or year or you loose that warranty. Their quality sucks, their tints sucks, the lights themselves sucks, their CS sucks. I guess by now you figured that I dislike olight. No in fact I don’t. I hate them cause, yep you guessed it, THEY SUCK!
Yes very dissatisfied. My point being, and it was said by one of the owners, that you will get a lifetime warranty, but only if you purchase a lot. That in itself is enough to deter me. I belong to many fb groups, and was also in the olight one. I questioned that policy in a nice polite manner and was quickly booted. No mention of that in the rules. That’s strike two. Strike three is when one of the owners messaged me and said yes, that’s the policy. To me it’s like if you buy one Rolex, but in order to get a warranty you must buy at least 50 more. That’s just wrong. And 99% of the lights I buy have lifetime warranties. That’s why I buy them.
Sorry. As to the other stuff. I thought I covered that Bad tint, bad electronics, warranty, proprietary batteries and of course the issues with the warriors. You can check out that thread over at CPF. They will back up that olight is a company to just steer clear of. There are far better lights for less money and better warranties that apply to everyone.
To each their own. There’s more than just me. There’s hundreds if not thousands. If you can offer a lifetime warranty to one it should be to all. That’s just good business. But the incentive program they offer is not just for repeat customers it’s only if you purchase way to many. And most all higher end flashlight makers have lifetime warranties. Heck even maglite offers ten years. I’m in no way shape or form trying to argue. Just giving my opinion on what I have had happen to me and what I’ve seen and heard about them. If all the olights you have are great then I’m happy for you, really I am. But in general I won’t deal with a company at all that requires you to purchase more than you will ever need or even want for a lifetime warranty. And as I said before if you fall out of that then the lifetime warranty you had is gone. Idk man not trying to argue just stating what I know
I will look and see what I can find. Most of the threads on fb having any issue at all were instantly deleted by olight employees and those people banned, including myself for just asking a question. I even contacted olight by email and got nothing. So if you want me to go that far I will, but I honestly have no reason at all to lie. And I still have a olight headlamp I use so there’s that as well. I mean if it’s that important to you I will gladly take the time to do it. And I’m not being sarcastic about that either. I love having conversations with people without getting everyone mad or upset and I think we both agree on that
Yes many problems. As stated the tint was off and I guess I’m a tint snob. Was supposed to be a cooler light, I believe like you, I like that color best. It was very yellow. I did email and what was said was they can not control that part? Hmm that’s hard to believe as lights are supposed to be tested, or at least I though they were? Warranty. I emailed and actually was replied to fairly quick. But, even though mine was within the warranty period they did not want to honor that, had the receipt and place of purchase as well. It took several months and several calls to get it handled, and even then wasn’t to my liking. I know you can’t please everyone! That was enough. The facts that I researched them through various places, ie, fb, CPF, forums etc. The general consensus is not to do business with them, that is unless you want to be in the top tier program and stay there. Also asking questions is a super big no no. Anywhere at all, even fb, although the admins there are dealers and owners etc. Emails and phone calls go unanswered. For the most part my experience was painful. Do I believe they are good lights? Maybe. Depends on if you get a good batch or not. Seems like that part is 50/50. Is CS good? No. Absolutely not. Even with receipt in hand/and or email and credit card proof. They seem to go out of their way to find out who you are, and if you have ever had any quarrel or disagreement, it’s held against you. I could be the 1% that just fell through. Who knows on that one. But it really seems weird how I asked a logical question, with no ill will at all, was booted and banned, then suddenly had problems with customer service?? All in all I’ve dealt with a lot of CS in my life. I’ll be 50 this year. I’ve never had such a disaster than them. I did do a quick search over at CPF, just for smurfs and giggles, olight problems. I was a rounding at the number of hits it got. As far as lifetime warranties, I guess that’s one of my main criteria when I look for a product. Now given that I myself own more than 25 lights I think out of those, only 3 gave me problems. One of them was olight. The other two, well cheap as dirt lights I though looked cool lol. I guess I’m a light snob tbh, actually I am. I expect probably to much. My edc light is over $200, but it was actually a gift from a forum member here. I had one problem in the years I’ve owned it. It was fixed within 2 days. Yes you get what you pay for but maybe that’s on me for not looking closer to start with.
It is what it is fellas.