Sorry to hear of your troubles.As the owner of perhaps several dozen Case knives, I would say the QC is unfortunately variable. Some are excellent, most are pretty good, some have minor issues, and a few have major issues.Of course, the best scenario is to go to a brick-and-mortar store where you can physically handle the knives and pick what you want, but often that isn’t an option.Short of that, I’ve had good luck putting a note on the order to the effect of “check F&F and W&T before shipping”.And, buying from a vendor that has a good return policy/satisfaction guarantee so you can get an exchange or refund if you aren’t happy.
A knife tip sticking above handles is never a good thing. Glad you were able to sort it out tho it really should have never left the factory.
Depending on the knife blade itself I've just sanded down the kick to lower the top of the blade which should have been done at the factory.