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LM Warranty..

Leatherman123 · 18 · 2011
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Offline Leatherman123

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LM Warranty..
on: February 10, 2009, 09:01:11 PM
Well, I was recently talking with a LM warranty rep and he said "We are also asking that you send no more than 6 tools in one years time." I just wanted to give 'yall the heads up!  :salute:
 
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england Offline Benner

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Re: LM Warranty..
Reply #1 on: February 10, 2009, 09:03:10 PM
If you manage to break 6 in a year you are doing something seriously wrong!  :D
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Offline cryptrick

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Re: LM Warranty..
Reply #2 on: February 10, 2009, 09:34:53 PM
Even if you sent more than 6 tools in, surely they would still be obliged to get them repaired anyway?
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Offline Leatherman123

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Re: LM Warranty..
Reply #3 on: February 10, 2009, 09:35:46 PM
I bet you would have to pay a "nominal" fee.
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us Offline Poncho65

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Re: LM Warranty..
Reply #4 on: February 10, 2009, 10:59:02 PM
 :think: I would say that is to stop ppl from abusing the warranty by buying a bunch of broken LM (like on Ebay) and sending them all in for repair to resale

I could be wrong though :)
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

00 Offline RaptorMan

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Re: LM Warranty..
Reply #5 on: February 10, 2009, 11:19:05 PM
I wondered about that cause I have 3 I want to send back. I will have to keep them to a minimum then.
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00 Offline kwakster

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Re: LM Warranty..
Reply #6 on: February 12, 2009, 07:40:00 AM
That's the first time i've heard that, and it certainly isn't the case where i've worked.
It didn't and doesn't matter there how many Leatherman tools you bring in; they will be serviced.

Offline AJ

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Re: LM Warranty..
Reply #7 on: February 12, 2009, 08:30:59 AM
Quote
We are also asking that you send no more than 6 tools in one years time

Sorry, but I think that's BS.

How are "they" asking?

By telling you so you can tell eveyone else?

Seems to me Leatherman should have something on there website about it if there was any truth to it.

I think the guy may have been pulling your leg.
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scotland Offline Sea Monster

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Re: LM Warranty..
Reply #8 on: February 12, 2009, 09:10:46 AM
Quote
Sorry, but I think that's BS.

How are "they" asking?

By telling you so you can tell eveyone else?

Seems to me Leatherman should have something on there website about it if there was any truth to it.

I think the guy may have been pulling your leg.


I think it's a bit like me "Asking" for people not to use American Express credit cards.

I'm not really asking, and I'm sure as hell not going to stop them from paying me, but it'd be nice if they had a Mastercard instead!

00 Offline RaptorMan

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Re: LM Warranty..
Reply #9 on: February 12, 2009, 12:37:50 PM
I could see them questioning it if you strted sending them in weekly. But in all honesty a warranty is a warranty no matter how many tools you have sent in.
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us Offline Poncho65

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Re: LM Warranty..
Reply #10 on: February 13, 2009, 04:40:23 AM
Quote from: Poncho65 on February 10, 2009, 10:59:02 PM
:think: I would say that is to stop ppl from abusing the warranty by buying a bunch of broken LM (like on Ebay) and sending them all in for repair to resale

I could be wrong though :)

Case in point ::)

I have bought from this dealer before but nothing was wrong with what I bought ;)
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

us Offline Poncho65

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Re: LM Warranty..
Reply #11 on: February 13, 2009, 04:44:34 AM
Quote from: kwakster on February 12, 2009, 07:40:00 AM
That's the first time i've heard that, and it certainly isn't the case where i've worked.
It didn't and doesn't matter there how many Leatherman tools you bring in; they will be serviced.

That's good to hear :tu:

I believe that if they are messed up by the person sending them or if you explain you bought it and it was broken then sure no problem :cheers:

I just don't believe a person should buy a bunch of broken ones and turn around after getting them fixed and start selling them for a profit :) but that's just my opinion

but if anyone is selling them at a good price I am sure I would be first in line ::) :D
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

us Offline hawkchucker

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Re: LM Warranty..
Reply #12 on: February 13, 2009, 11:05:29 AM
Yah I cant get a grip on that. The company has an accepted loss built into the budget. Plus I cant see a company redoing a warrentee.
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england Offline DaveK

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Re: LM Warranty..
Reply #13 on: February 13, 2009, 11:15:54 AM
I can see their point actually. There are sellers on ebay actually listing Leatherman tools with comments like "the pliers are broken, but that's OK because you can return it and they'll fix it for you".

We've debated to death on here in the past what might be "fair" and what is clearly taking the p*ss with the LM warranty, and I think that this kind of practice is over-stepping the mark a bit, personally.

I'm certain that if you produced the receipts to show that you'd purchased the tools, LM wouldn't quibble about fixing 100 tools for you, but it would be a shame if the "abuse" of the warranty leads to restrictions or more likely, even higher prices in the future.

The "no more than 6" rule sounds like a reasonable request to me, in fact it might even be generous. Remember that the warranty is only supposed to cover manufacturing defects, by rights, a driver that's been snapped after being used to lift paving slabs isn't actually covered, but they fix it for you anyway.

I have no problem with this, it's "fair".
I used to come here a lot.

scotland Offline Sea Monster

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Re: LM Warranty..
Reply #14 on: February 13, 2009, 11:19:01 AM
Quote
I have no problem with this, it's "fair".

or rather, it's not fair, but if the common people weren't such pricks, we wouldn't have to control them with iron fisted rulings.


The unruly populace brought this on themselves.

england Offline DaveK

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Re: LM Warranty..
Reply #15 on: February 13, 2009, 11:34:29 AM
You're point is a good one Nomad, however, I think it is fair for one reason. The warranty only covers manufacturing defects, not mis-use, yet they seem to fix anything, regardless.

But I do agree that the "unruly populace" seem to have LM thinking about what it's costing them. I hope that we don't start seeing them refusing because you're not supposed to use the file as a pry-bar etc. That would be a shame.

I actually think that they will continue to fix things, because it's a huge selling point of LM tools, but you could see them putting prices up to cover the warranty abuse.
I used to come here a lot.

us Offline NeitherExtreme

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Re: LM Warranty..
Reply #16 on: February 13, 2009, 01:44:46 PM
Until I actually hear of them turning someone down, I don't know what the big deal is. :think:

us Offline Poncho65

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Re: LM Warranty..
Reply #17 on: February 13, 2009, 04:18:17 PM
Quote from: NeitherExtreme on February 13, 2009, 01:44:46 PM
Until I actually hear of them turning someone down, I don't know what the big deal is. :think:

Good point Luke :tu:
Merit Badges Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2018 calendar or in top three of the calendar poll in any month of the given year. You have one of your pictures in the 2019 calendar or in top three of the calendar poll in any month of the given year. Start a new thread and post a photo of the multitool for thirty (30) consecutive days.

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