Leatherman warranty question

[cncguy]

I wondering if anyone has sent a Sideclip or a Juice Kf4 back to Leatherman for warranty since they've been discontinued? Can they still do a repair or do they just replace them, and if they choose to replace, with what model do they replace them with?
 

[Poncho65]

I haven't sent 1 in personally but if they have parts on hand at the time and you tell them 2 I think they try and fix it (at least with the Sideclip) the Kf4 is a Juice so I don't know how they do them being riveted together and all

But I have heard that the Kick is the replacement for the Sideclip wouldn't that not be nice but I don't know what they replace a Kf4 with

[Anthony]

I wonder if my BO Supertool would get back to me if I ever broke it...or would it be replaced with a Core?

[Benner]

I wonder if my BO Supertool would get back to me if I ever broke it...or would it be replaced with a Core?

I'd certainly be interested if you wanted to try it   

[ratslash7]

I sent them a PST with the tip broken off the knife. I attached a not that said I would it to be repaired rather than replaced. Two weeks later I got it back with a new blade. They also polished and cleaned it. I wonder if they would have replaced it with a kick or something if I hadn't attached the note?

Dave

[cncguy]

Its good that they fixed your PST like that. I guess it depends if they still have parts for the tool. I wonder if they are still actually producing parts for the old tools for repair purposes, but I think that would be highly unlikely.

[kwakster]

When Sideclips came in for maintenance i only repaired them on special request, and only if i still had the necessary parts of course.
Problem for a while was that i only had one 5-wing torx bit left, and Leatherman did not send us new ones.
So when that torxbit broke we had to stop repairing everthing that used those screws.
AFAIK parts for Sideclips are no longer made, and as i had only a very limited amount of spare items i took old ones apart that were beyond repair and used those parts on other Sideclips.
Made a few oldtimers very happy that way, as they also did not want to part with their trusted Sideclips.

KF4's were not repaired due to the riveted construction, but replaced with other KF4's as the company still has a few in stock.
When these are left, the customer is given a call with the question what he or she would like to have in the same price class.

[cliosguy]

When Sideclips came in for maintenance i only repaired them on special request, and only if i still had the necessary parts of course.
Problem for a while was that i only had one 5-wing torx bit left, and Leatherman did not send us new ones.
So when that torxbit broke we had to stop repairing everthing that used those screws.
AFAIK parts for Sideclips are no longer made, and as i had only a very limited amount of spare items i took old ones apart that were beyond repair and used those parts on other Sideclips.
Made a few oldtimers very happy that way, as they also did not want to part with their trusted Sideclips.

KF4's were not repaired due to the riveted construction, but replaced with other KF4's as the company still has a few in stock.
When these are left, the customer is given a call with the question what he or she would like to have in the same price class.

thanks for the tips

[cncguy]

Thanks Kwakster!