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BIG thanks to MT.o and Leatherman

Nikos · 18 · 1623
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scotland Offline Nikos

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BIG thanks to MT.o and Leatherman
on: November 03, 2010, 04:52:43 PM
Perhaps you've stumbled on a couple of my ranting posts about how I'm unhappy with the Greek distributors of LM and the level of warranty service the provide...

Perhaps you've wondered if Leatherman or other manufacturers visit our forum...

Well, here's the answer to both! I was contacted by LM USA the other day and was informed they were aware of my issues and they would have a speak with our distributor. Amazed as I was, this was but the start of it, as I was also offered a brand-spanking-new Charge TTi free of charge! :o What more can a customer ask of a company?

I just can't tell you how grateful I am to both Leatherman and this site so I'll just resort to:

THANK YOU Leatherman and Multitool.org! :salute: :tu: :cheers:

be Offline Top-Gear-24

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Re: BIG thanks to MT.o and Leatherman
Reply #1 on: November 03, 2010, 05:04:19 PM
Great news  :tu:.

One of the reasons why I like Leatherman tools so much  ;).
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us Offline markn951

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Re: BIG thanks to MT.o and Leatherman
Reply #2 on: November 03, 2010, 06:53:31 PM
Leatherman is so awesome, dude. They really know how to keep customers for life. It seems like today, in this country, companies are bloodthirsty, and willing to do literally anything to make as much money as they can. It's nice to see a company be LOGICAL and POLITE and behave CIVILLY! You know everyone who reads this thread is going to be that much more loyal to Leatherman, so it makes good sense business-wise, and even better sense people-wise.  :cheers: to LM!

um Offline Mr. Whippy

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Re: BIG thanks to MT.o and Leatherman
Reply #3 on: November 03, 2010, 07:01:32 PM
That is awesome!  It makes me proud to be from Oregon :2tu:

This is why I tend to give Leatherman's as gifts.

ni-ulster Offline cerbera147

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Re: BIG thanks to MT.o and Leatherman
Reply #4 on: November 03, 2010, 07:20:12 PM
Cor blimey that was awfully nice of them  :salute:

This why we keep handing over our money to a responsible manufacturer who actually gives a smurf long after the sale has been made; I tip my hat to you Leatherman  :cheers:

BTW I too am unhappy with the Greek distributors of Leatherman and the level of warranty service the provide  :rant:

Just PM me for my address please Leatherman; I've got a TTi though so a MUT will suffice  ;) :pok: :D
             

dk Offline AHB

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Re: BIG thanks to MT.o and Leatherman
Reply #5 on: November 03, 2010, 07:28:45 PM
That's great news Nikos, and very good of LM to help you out..  :salute:
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england Offline Benner

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Re: BIG thanks to MT.o and Leatherman
Reply #6 on: November 03, 2010, 07:33:54 PM
Nice one  :cheers:
I'm back!!

scotland Offline Nikos

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Re: BIG thanks to MT.o and Leatherman
Reply #7 on: November 03, 2010, 07:40:28 PM
I just want to also stress out that none of these would have happened hadn't it been for mt.o. :salute:

us Offline sawman

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Re: BIG thanks to MT.o and Leatherman
Reply #8 on: November 03, 2010, 08:16:50 PM
This is the kind of news I like to hear  :D  I'd also like to thank LM and MTO for doing what they do :salute:
SAW

ph Offline Teofilo

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Re: BIG thanks to MT.o and Leatherman
Reply #9 on: November 03, 2010, 11:11:19 PM
Great news, Nikos! :cheers:

au Offline MultiMat

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Re: BIG thanks to MT.o and Leatherman
Reply #10 on: November 04, 2010, 12:02:16 AM
TOP stuff  8) 8) 8) 8) 8) 8) 8).
Great news Niko  :tu: :tu: :tu: :tu:.

I wonder if the new TTi's file will rub against the titanium scales  :P >:D :D :D :D


Well done Leatherman & MTO  :D :D

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Yeh Baby :P >:D >:D

Offline e17

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Re: BIG thanks to MT.o and Leatherman
Reply #11 on: November 04, 2010, 03:51:20 AM
Good one. I'm happy for you!

And definitely, this is a story to remember when comes the time to speak about warranty, customer service, etc. of brands versus... well... this is another topic ;)

scotland Offline Nikos

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Re: BIG thanks to MT.o and Leatherman
Reply #12 on: November 09, 2010, 12:42:54 PM
I won't go into details but suffice to say that LM is coming through in more ways than I could ever expect. Once again I'm extending my intercontinental transatlantic thanks and salutations to the Oregon bunch. :tu: :salute: :cheers:

england Offline DaveK

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Re: BIG thanks to MT.o and Leatherman
Reply #13 on: November 10, 2010, 03:03:08 AM
You know, it says a lot that I'm not hugely surprised by this. I actually expected some resolution.

Now if you're still reading Leatherman, can we speak about the racketeering pricing policies of some of your international distributors.......

;)

Pleased for you Nikos :)
I used to come here a lot.

us Offline J-sews

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Re: BIG thanks to MT.o and Leatherman
Reply #14 on: November 10, 2010, 03:12:58 AM
Good show Leatherman! :salute:
In order to be certain of having the right tool for every job.........one must first acquire a lot of tools

scotland Offline Gareth

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Re: BIG thanks to MT.o and Leatherman
Reply #15 on: November 10, 2010, 06:53:07 PM
Just read this thread.  Excellent news Nikos, very happy LM came through for you. :tu:
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gb Offline Neil

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Re: BIG thanks to MT.o and Leatherman
Reply #16 on: November 10, 2010, 11:32:41 PM
Very glad you've been taken care of Nikos :tu:
I'm not taking any more mod orders at present, sorry.

spam Offline scrappy

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Re: BIG thanks to MT.o and Leatherman
Reply #17 on: November 22, 2010, 03:04:05 AM
Well done

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