Leatherman shirt is a disappointment.

[captain spaulding]

All I know is if I ever have to call on customer service at LM, I'm asking for Beth.

If you do let me know. I have her extension number.

[captain spaulding]

Well the paid return envelope from Leatherman came today and all is well. She even threw in a little something. 

Honestly to most people it might just be a notepad, but to me it's much cooler than that. I love all Leatherman branded items and this is one I had no idea existed. I'm very happy with how she handled the situation and she restored my faith in Leathermans customer service. Not just because of the little notepad or the paid envelope, but because she actually took the time to ask why I was dissatisfied and she seemed to have a interest in my input and improving the company through customer feedback.

Leatherman, if your reading this PROMOTE BETH IMMEDIATELY and let her hire her own replacement as she knows what is good for your company! Seriously!

[sawman]

Well the paid return envelope from Leatherman came today and all is well. She even threw in a little something. 

Honestly to most people it might just be a notepad, but to me it's much cooler than that. I love all Leatherman branded items and this is one I had no idea existed. I'm very happy with how she handled the situation and she restored my faith in Leathermans customer service. Not just because of the little notepad or the paid envelope, but because she actually took the time to ask why I was dissatisfied and she seemed to have a interest in my input and improving the company through customer feedback.

Leatherman, if your reading this PROMOTE BETH IMMEDIATELY and let her hire her own replacement as she knows what is good for your company! Seriously!

That's a cool notebook. Glad they took care of you properly

[J-sews]

It's unfortunate that you had to go through so much aggravation, but I'm glad this had a happy ending.

[PTRSAK]

Can't help wondering if someone at LM read this thread and set alarm bells ringing that they were upsetting a bunch of people who are frequent customers....

[captain spaulding]

Can't help wondering if someone at LM read this thread and set alarm bells ringing that they were upsetting a bunch of people who are frequent customers....

Doubt it since I spoke with her at random. I could of gotten any one of the 10 customer service representatives.

[derekmac]

Can't help wondering if someone at LM read this thread and set alarm bells ringing that they were upsetting a bunch of people who are frequent customers....

Doubt it since I spoke with her at random. I could of gotten any one of the 10 customer service representatives.

Well I'm glad you got the good best one!  Sending the notepad and sticker was pretty sweet too.  I hope someone there will read this, and realize how poor customer to one person can affect a large group. 

[Gareth]

It's the keeping of the tax that sounds really dubious to me, just wouldn't happen here (any tax such as VAT is always included in displayed prices).  Happy to hear you got taken care of in the end, but rather disappointed in the whole process.

[captain spaulding]

It's the keeping of the tax that sounds really dubious to me, just wouldn't happen here (any tax such as VAT is always included in displayed prices).  Happy to hear you got taken care of in the end, but rather disappointed in the whole process.

I still do not understand how they can keep the sales tax. It really seems criminal to me. Shipping is one thing, but tax is part of the price of the item you bought (added on). I have never dealt with ANY company or store that keeps the tax when returning a item. It's like collecting sales tax on a item that was never sold. 

[jzmtl]

Here is a picture of the front of the shirt that Leatherman does not show you on the website for some reason. It looks very weird when on a person. Why the Smurf would you put such a small logo dead center on a shirt? I probably wouldn't of minded if it was over to the side like a normal logo should be of this size.

Hey, at least you didn't buy the promotional shirt for Target.

[captain spaulding]

A little update. I shipped the shirt back on July 9th. They received it on the 12th. I still have not gotten any refund yet. 

I called today to see how long until I would get it as its been 2 weeks since they received the shirt back. They told me they issued a refund (x) amount of days ago........Uhh "no you didn't" I told them. I have no credits of that amount on my statement. They asked me to hold so they could figure it out. Came back and said the person processing the returns started the process, but wen't on vacation before actually proceeding with giving me the refund.  I was assured it would get put through today and they were sorry for the mix up. Weeeeeelllllll they are about to be closed for the day and no refund to speak of.  WTF do I have to do? Go down their, take over their customer service office and do the damn refund myself. Seems like no one else their knows how to do it.  Its just one thing after another with them. 



UPDATE:

Aaaaaannnndd...... they have been closed for the day and no refund like they promised. I hate to bad mouth my favorite companies, but WTF!

You know, I love the your company and all, but it is very hit or miss with your Customer Service now a days and 90% of the time it's a miss. Every time you make it right you revert back to disappointing and not coming through for the customer on YOUR OWN MISTAKE. I'm truly disappointed.

[ironraven]

If someone in my call center treated a customer this way, they would be hustling them out of the shop and keeping one eye on me, becuase I would want his head on a pike! And I don't like most of my customers.

Its a bit more of a relocation than I'd want, but if they are looking for someone to boss their customer service line, I would take the job. And I would for damn sure be very clear with my displeasure if this happened to anyone else. This is completely unacceptable- yeah, jobs are hard to find. So you fire the failures and the slackers and the guys who for whatever reason just won't do the job well.

Well, well, lookie here.... they are looking for a customer service lead. http://www.leatherman.com/careers.html

[captain spaulding]

If someone in my call center treated a customer this way, they would be hustling them out of the shop and keeping one eye on me, becuase I would want his head on a pike! And I don't like most of my customers.

Its a bit more of a relocation than I'd want, but if they are looking for someone to boss their customer service line, I would take the job. And I would for damn sure be very clear with my displeasure if this happened to anyone else. This is completely unacceptable- yeah, jobs are hard to find. So you fire the failures and the slackers and the guys who for whatever reason just won't do the job well.

Well, well, lookie here.... they are looking for a customer service lead. http://www.leatherman.com/careers.html

 

How am I not surprised. Still no excuse though.

[Gareth]

This seems to have gone from disappointment to utter farce.  

If someone in my call center treated a customer this way, they would be hustling them out of the shop and keeping one eye on me, becuase I would want his head on a pike! And I don't like most of my customers.

Its a bit more of a relocation than I'd want, but if they are looking for someone to boss their customer service line, I would take the job. And I would for damn sure be very clear with my displeasure if this happened to anyone else. This is completely unacceptable- yeah, jobs are hard to find. So you fire the failures and the slackers and the guys who for whatever reason just won't do the job well.

Well, well, lookie here.... they are looking for a customer service lead. http://www.leatherman.com/careers.html

Go for it mate.

 

[Reinier]

I feel miss led

Are you wearing something like this?



 

[sawman]

Holy smurf man, what kind of SLOPERATION are they running 

[Syph007]

So leatherman should not sell clothes then, just stick to tools?

[sawman]

So leatherman should not sell clothes then, just stick to tools?

At this point, even the tools are debatable 

[Aloha]

Just got these in fresh from Oregon.  They fit great and look great. Sorry about all the hassle going on with your shirt.  Ironraven go sort that place out why dont you 

[Etherealicer]

Just got these in fresh from Oregon.  They fit great and look great. Sorry about all the hassle going on with your shirt.  Ironraven go sort that place out why dont you 

Shouldn't that be "Oregon Pride"

[Aloha]

Just got these in fresh from Oregon.  They fit great and look great. Sorry about all the hassle going on with your shirt.  Ironraven go sort that place out why dont you 

Shouldn't that be "Oregon Pride"

http://www.leatherman.com/216.html#start=6

[Etherealicer]

Just got these in fresh from Oregon.  They fit great and look great. Sorry about all the hassle going on with your shirt.  Ironraven go sort that place out why dont you 

Shouldn't that be "Oregon Pride"

http://www.leatherman.com/216.html#start=6

It was more a grammar question

[Freaver]

This went from good, to bad, to acceptable, to really bad.

I would be able to tolerate the fact that their clothes isn't all that good - after all, they make tools for a living, not clothes. But the way you've been treated by the customer service, makes me fear the day I might need their customer service; or lack thereof.

One can only hope that this is part of the reason why they're looking for a new customer service lead - so far it has seemed as though they needed a wake up call.

[captain spaulding]

Well I called back today and they said it actually was processed yesterday, but would not even show pending in my account for a few days. I guess that is correct. I'm still not impressed with the whole ordeal, but one thing I do know is Beth was the one who made things right and treated me well. I would say it's in Leathermans best interest to promote her to the customer service leader position they have open. 

[Aloha]

Just got these in fresh from Oregon.  They fit great and look great. Sorry about all the hassle going on with your shirt.  Ironraven go sort that place out why dont you 

Shouldn't that be "Oregon Pride"

http://www.leatherman.com/216.html#start=6

It was more a grammar question

AH haha I see. 

[Etherealicer]

Just got these in fresh from Oregon.  They fit great and look great. Sorry about all the hassle going on with your shirt.  Ironraven go sort that place out why dont you 

Shouldn't that be "Oregon Pride"

http://www.leatherman.com/216.html#start=6

It was more a grammar question

AH haha I see.

No, seriously "Oregon Proud" does sound strange to me, but then I'm not a native English speaker.

[captain spaulding]

Just got these in fresh from Oregon.  They fit great and look great. Sorry about all the hassle going on with your shirt.  Ironraven go sort that place out why dont you 

Shouldn't that be "Oregon Pride"

http://www.leatherman.com/216.html#start=6

It was more a grammar question

AH haha I see.

No, seriously "Oregon Proud" does sound strange to me, but then I'm not a native English speaker.

Oregon proud would be correct as well as Oregon pride.

[Subterranean]

Nowadays, almost everything is intentionally made not to last. 

I have only bad experiences with visual merchandise T-shirts of any kind. The shirts are either too thin or too thick. Too thin shirts gain the holes from the day one, the too thick ones are the recipe for the unforgettable sweating. And yes, the vertical length is almost always too big. It seems that the most of the companies don't give a damn about the quality of their promotional articles.

I might go to my Victorinox dealer and search for their T-shirts. I haven't seen one yet, but I hope the Swiss have remained the ambassadors of quality.

[Etherealicer]

Nowadays, almost everything is intentionally made not to last. 

I have only bad experiences with visual merchandise T-shirts of any kind. The shirts are either too thin or too thick. Too thin shirts gain the holes from the day one, the too thick ones are the recipe for the unforgettable sweating. And yes, the vertical length is almost always too big. It seems that the most of the companies don't give a damn about the quality of their promotional articles.

I might go to my Victorinox dealer and search for their T-shirts. I haven't seen one yet, but I hope the Swiss have remained the ambassadors of quality.

As far as I know Victorinox has promo baseball caps (got one with my last order), you can also buy them at the factory store for 2 USD / piece. They are of good quality.
Victorinox has of course a whole clothing line. Good quality too but very pricey.

[Subterranean]

Nowadays, almost everything is intentionally made not to last. 

I have only bad experiences with visual merchandise T-shirts of any kind. The shirts are either too thin or too thick. Too thin shirts gain the holes from the day one, the too thick ones are the recipe for the unforgettable sweating. And yes, the vertical length is almost always too big. It seems that the most of the companies don't give a damn about the quality of their promotional articles.

I might go to my Victorinox dealer and search for their T-shirts. I haven't seen one yet, but I hope the Swiss have remained the ambassadors of quality.

As far as I know Victorinox has promo baseball caps (got one with my last order), you can also buy them at the factory store for 2 USD / piece. They are of good quality.
Victorinox has of course a whole clothing line. Good quality too but very pricey.

Yes, I know about their whole clothing range. It is indeed too pricey for me currently. I plan to buy a simple T-shirt like this one: