Leatherman customer relation

jzmtl · **on:** July 01, 2008, 08:07:39 PM

Update:

Heard back from leatherman, apparently both my emails are lost, probably got sorted into junk mail for some reason (because of picture attachment?). My skeletool is likely an early production model, before all the bugs have been sorted out, and they have sent the info to design engineer to look at, so I'm happy with the outcome.

First time wrote to them, and I gotta say they are

Wrote an detailed email macro photos to them two months ago, about a problem my skeletool have and possible design problem, not a peep from them, not even an acknowledgement.

The problem I have is the fact they didn't use ball bearing for the detent on knife liner lock (my $7 gerber EAB has one, but $70 skeletool doesn't?). The sharp edge on 154cm blade is much harder than liner lock and in a matter of days has wore down the nub to half of its original height, and metal shaving is clearly visible on knife blade. I used a ceramic stone to smooth out all the edge on knife blade in detent's path, and it seems to be okay for now.

Attached are the photos I sent to leatherman, I think they are pretty clear in demonstrate the problem.

jzmtl · **Reply #1 on:** July 01, 2008, 08:07:59 PM

hawkchucker · **Reply #2 on:** July 01, 2008, 10:10:30 PM

I find it wierd they never responded. I actually got a responce from my tooltale that they posted on the site. Anyone else have this problem?

Spoonrobot · **Reply #3 on:** July 01, 2008, 10:51:03 PM

That is very odd. The locks on the Wave are the same way and I've never seen one degraded like that and some of the examples I have have seen a lot of use. My Charge, with it's 154CM blade hasn't had an issue like that either and it was a heavy user for 2-3 years.

Remember with email, they may not have gotten it, or they may not be allowed to open attachments. Give them a call if you can and ask them what's up.

DaveK · **Reply #4 on:** July 02, 2008, 12:39:17 AM

Just looking at mine, and whilst I can see the wear on the blade and the notch - it seems to have worn much more smoothly than yours jzmtl. It hasn't hampered performance at all on mine, and I certainly don't have those shavings you can see in your pics. I wonder if you got a dud?

Agree with spoonrobot though, it's worth checking that they've received your mail as it sounds unlikely based on others' comments that they would intentionally ignore it, I thought they were supposed to be very good.

Hope it works out anyway mate.

J-sews · **Reply #5 on:** July 02, 2008, 02:40:09 AM

My Skeletool CX was headed down the same path as jzmtl's before I rounded the edge of the hole with a dremel tool. From the factory, the edge of the hole in the knife blade was so sharp it was shaving metal off the detent bump at every open/close stroke.

As regards Leatherman customer service, I have never not gotten a reply to an email. I'd try contacting them again. $:-\$

Rodion · **Reply #6 on:** July 02, 2008, 04:11:21 AM

I had a similar experience with SOG.

jzmtl · **Reply #7 on:** July 02, 2008, 05:38:18 AM

I sent the email to two different address, so I'd imagine the chance of missing it is pretty small. I just want them to know the problem, so if they read this forum once in a while they'll find out.

Still annoys me to think that my $7 gerber has a ball detent but $70 leatherman doesn't.

Leatherman123 · **Reply #8 on:** July 02, 2008, 05:40:33 AM

I'd try to send it again.. LM has a great warranty service!

jzmtl · **Reply #9 on:** July 02, 2008, 06:05:28 AM

I caught and fixed it early enough so it's fine, and I spent buttload of time to re-profile the blade so I don't want a new one lol.

That's actually another complain I have about CX, the blade edge angle is too obtuse, it's good for 420HC but for 154CM is a big waste.

WhichDawg · **Reply #10 on:** July 02, 2008, 12:28:29 PM

wow I hope they make it right for you, and really good/detailed pictures!
keep us informed.

J-sews · **Reply #11 on:** July 03, 2008, 03:22:31 AM

Quote from: jzmtl on July 02, 2008, 06:05:28 AM

That's actually another complain I have about CX, the blade edge angle is too obtuse, it's good for 420HC but for 154CM is a big waste.

I agree with that statement 100%! I've had hatchets with a sharper edge angle than the Skeletool CX has.

jzmtl · **Reply #12 on:** July 15, 2008, 12:17:08 AM

Heard back from leatherman, apparently both my emails are lost, probably got sorted into junk mail for some reason (because of picture attachment?). My skeletool is likely an early production model, before all the bugs have been sorted out, and they have sent the info to design engineer to look at, so I'm happy with the outcome, and will definatley continue buying leatherman stuff.