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Partial Leatherman Warranty Update

Aberdrew13 · 7 · 754
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us Offline Aberdrew13

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Partial Leatherman Warranty Update
on: June 29, 2016, 09:00:27 PM
I just got a call from Leatherman and got told of a "new policy" they are trying to implement.  Apparently, they only want two tools to be listed on a warranty form.  You can still send multiple forms in one box, they just prefer to only have a couple tools on a form to make it easier to keep up with.

I "may" have sent them one package with 5 tools on one warranty form and 3 on another.   :whistle: :whistle:

I broke them up on two forms because the problem field has a 500 character limit.   :facepalm:

BTW, I'm not complaining, just getting the information out there for others.  :cheers:
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us Offline sLaughterMed

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Re: Partial Leatherman Warranty Update
Reply #1 on: June 30, 2016, 02:49:22 AM
Wow, 8 tools? Are you running a home for broken and wayward Leatherman's?
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us Offline Aberdrew13

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Re: Partial Leatherman Warranty Update
Reply #2 on: June 30, 2016, 05:11:47 AM
Some I had broken, some I had been given already broken, and I had a couple that I bought in lots that were more damaged than I had thought.  I hadn't been aware of the awesome customer service Leatherman offered until I read about it here, so I sent them in. 

I'm being more careful with my auction buying now, especially as most of what I'm hunting for now are retired tools.
If my text is in blue, read it with sarcasm.  That is how it's meant!
Merit Badges  Start a new thread and post a photo of the LM MUT multitool for thirty (30) consecutive days. Start a new thread and post a photo of the 111mm sak for thirty (30) consecutive days. Must start a thread showing a photo of at least three BO tools Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must put something in order and provide link to the post. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread with photos of a Japanese made PST in your collection Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

us Offline sLaughterMed

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Re: Partial Leatherman Warranty Update
Reply #3 on: June 30, 2016, 05:14:22 AM
Quote from: Aberdrew13 on June 30, 2016, 05:11:47 AM
Some I had broken, some I had been given already broken, and I had a couple that I bought in lots that were more damaged than I had thought.  I hadn't been aware of the awesome customer service Leatherman offered until I read about it here, so I sent them in. 

I'm being more careful with my auction buying now, especially as most of what I'm hunting for now are retired tools.
Yeah, gotta be careful on some of those used lots. Ive gotten burned on a couple of those myself.
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Merit Badges Start a thread with photos of at least 5 different MP600 models in your collection Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Must update or add a page on the Multitool.org Multitool Encyclopedia Must post a step by step pictorial of a knife or multitool modification (scale swap not included) Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Test,please ignore Must start a thread showing a photo of at least five BO tools Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on SAKWiki

es Offline alexTOOL

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Re: Partial Leatherman Warranty Update
Reply #4 on: June 30, 2016, 08:36:45 AM
Isn't that a little abuse of the Leatherman's warranty?  :think:

I mean: It seems perfect to me if I buy a new tool and I have a problem, but if I buy a used tool and I pretend to have a totally refurbished one....  :whistle:

scotland Offline Sea Monster

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Re: Partial Leatherman Warranty Update
Reply #5 on: June 30, 2016, 09:56:04 AM
I consider myself a bit of a warranty-bandit (for all things, not just Leatherman), and when I buy things new, I have not go the slightest qualm about making a supplier pay for it, but collecting broken tools to get LM to replace them seems like it might be pushing the friendship (and costing the rest of us more money when they factor the cost into their margins)

Ah well.

I hope these tools will get a full life as users and gifts once LM works their magic. It'd be a shame to bring them to life only to sit in a collection.


us Offline Aberdrew13

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Re: Partial Leatherman Warranty Update
Reply #6 on: June 30, 2016, 11:00:35 AM
Quote from: Sea Monster on June 30, 2016, 09:56:04 AM
I hope these tools will get a full life as users and gifts once LM works their magic. It'd be a shame to bring them to life only to sit in a collection.

I do pretty good cycling through everything I have and using it.
If my text is in blue, read it with sarcasm.  That is how it's meant!
Merit Badges  Start a new thread and post a photo of the LM MUT multitool for thirty (30) consecutive days. Start a new thread and post a photo of the 111mm sak for thirty (30) consecutive days. Must start a thread showing a photo of at least three BO tools Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Must put something in order and provide link to the post. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread with photos of a Japanese made PST in your collection Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

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