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I just sent my Charge TI in for service...

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dk Offline AHB

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I just sent my Charge TI in for service...
on: November 03, 2009, 08:07:54 PM
I bought another 2HO Charge TI in great condition recently, but I discovered that there was missing a little bit of metal on the wirecutter..
So I contacted Zippo Marketing here in Denmark and talked to a very nice guy, who said it would take 2 or 3 weeks before I get it back.
They got it today, so let the waiting begin...   :D  :D

Here's the "before" picture..:




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um Offline Mr. Whippy

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Re: I just sent my Charge TI in for service...
Reply #1 on: November 03, 2009, 08:50:09 PM
Let us know how the service is.  I hate hearing that international LM repairs are substandard, when I know how well LM service works here in the US.

au Offline MultiMat

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Re: I just sent my Charge TI in for service...
Reply #2 on: November 03, 2009, 11:47:12 PM
Allan nothing wrong with those wire-cutters look better than my carbide cutters on my Gerber  :P :P :P :P :D :D :D
Hope they get it sorted mate, was the Ti new or used  :think: :think:

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us Offline Poncho65

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Re: I just sent my Charge TI in for service...
Reply #3 on: November 03, 2009, 11:50:20 PM
Hopefully they just fix  it and somebody doesn't get there wires crossed and send u out a TTi :o :D Good luck ;) I hope the wait goes by fast 4 ya :tu:
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ca Offline Sean

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Re: I just sent my Charge TI in for service...
Reply #4 on: November 04, 2009, 12:00:01 AM
The warranty dept put a new head on my kick awhile back and it works great.  I know now that
hard wire cutters on multi's don't handle spring steel antenna wire all that well without leaving
damage.

dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #5 on: November 04, 2009, 07:09:18 PM
Quote from: MultiMat on November 03, 2009, 11:47:12 PM
Hope they get it sorted mate, was the Ti new or used  :think: :think:
I got it "second hand" but in near mint condition except the wirecutter..  :)
It's going on a last trip across the pond to US, when I get it back.. :D
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dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #6 on: November 27, 2009, 06:41:59 PM
Still waiting..... :wait: :wait:

(Three weeks a 3 days..)
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scotland Offline Nikos

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Re: I just sent my Charge TI in for service...
Reply #7 on: November 27, 2009, 07:07:25 PM
They're probably having a hard time filling those bloody wholes in the blades... ::) :D

dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #8 on: November 27, 2009, 07:42:27 PM
Quote from: Nikos on November 27, 2009, 07:07:25 PM
They're probably having a hard time filling those bloody wholes in the blades... ::) :D
  :P :D

I'm gonna call them monday...   :-X
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spam Offline John

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Re: I just sent my Charge TI in for service...
Reply #9 on: November 27, 2009, 08:05:32 PM
Quote from: AHB on November 27, 2009, 07:42:27 PM
Quote from: Nikos on November 27, 2009, 07:07:25 PM
They're probably having a hard time filling those bloody wholes in the blades... ::) :D
  :P :D

I'm gonna call them monday...   :-X

Wow how did it chip in the first place?  :think:

dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #10 on: November 27, 2009, 08:08:55 PM
Quote from: John on November 27, 2009, 08:05:32 PM
Quote from: AHB on November 27, 2009, 07:42:27 PM
Quote from: Nikos on November 27, 2009, 07:07:25 PM
They're probably having a hard time filling those bloody wholes in the blades... ::) :D
  :P :D

I'm gonna call them monday...   :-X

Wow how did it chip in the first place?  :think:
I bought it secondhand in great near mint condition, exept ________....   :)
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spam Offline John

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Re: I just sent my Charge TI in for service...
Reply #11 on: November 27, 2009, 08:16:37 PM
Quote from: AHB on November 27, 2009, 08:08:55 PM
Quote from: John on November 27, 2009, 08:05:32 PM
Quote from: AHB on November 27, 2009, 07:42:27 PM
Quote from: Nikos on November 27, 2009, 07:07:25 PM
They're probably having a hard time filling those bloody wholes in the blades... ::) :D
  :P :D

I'm gonna call them monday...   :-X

Wow how did it chip in the first place?  :think:
I bought it secondhand in great near mint condition, exept ________....   :)

Oh right, great near mint chipped cond  :-[ did you  :pok: the seller?

dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #12 on: November 27, 2009, 08:21:39 PM
Quote from: John on November 27, 2009, 08:16:37 PM
Oh right, great near mint chipped cond  :-[ did you  :pok: the seller?
No, there are no problem getting it fixed under the warranty.. :)
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spam Offline John

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Re: I just sent my Charge TI in for service...
Reply #13 on: November 27, 2009, 08:22:54 PM
Quote from: AHB on November 27, 2009, 08:21:39 PM
Quote from: John on November 27, 2009, 08:16:37 PM
Oh right, great near mint chipped cond  :-[ did you  :pok: the seller?
No, there are no problem getting it fixed under the warranty.. :)

cool  :tu:  :D

au Offline MultiMat

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Re: I just sent my Charge TI in for service...
Reply #14 on: November 28, 2009, 12:36:47 AM
Quote from: AHB on November 27, 2009, 08:21:39 PM
Quote from: John on November 27, 2009, 08:16:37 PM
Oh right, great near mint chipped cond  :-[ did you  :pok: the seller?
No, there are no problem getting it fixed under the warranty.. :)


Bet there will be a problem, if it takes them a year to fix it  :P :pok: :D

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Yeh Baby :P >:D >:D

us Offline ducktapehero

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Re: I just sent my Charge TI in for service...
Reply #15 on: November 28, 2009, 04:20:47 AM
I hope it gets there soon. Maybe Leatherman should build a 3-4 factories around the world for repairs. I don't think they'd have to be a huge deal. But I know nothing about the manufacturing aspect of MT's so basically I'm talking out of my ass to boost my post count.  :D :D

Seriously though, I hope you get it soon.  :tu:
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dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #16 on: December 05, 2009, 01:10:11 PM
Update...  :wait: :wait:
I wrote an email to the guy at LM, who's actually got my Charge back from repair thursday. So if all goes well, I'll recieve it at work monday...  :ahhh
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us Offline J-sews

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Re: I just sent my Charge TI in for service...
Reply #17 on: December 05, 2009, 01:33:03 PM
Quote from: AHB on November 03, 2009, 08:07:54 PM
I bought another 2HO Charge TI in great condition recently, but I discovered that there was missing a little bit of metal on the wirecutter..
So I contacted Zippo Marketing here in Denmark and talked to a very nice guy, who said it would take 2 or 3 weeks before I get it back.
They got it today, so let the waiting begin...   :D  :D

Here's the "before" picture..:
(Image removed from quote.)



Oop, sorry Allan, I missed this thread earlier. :-[ Hmmm, I've never seen a Leatherman chip out like that before. Usually the wire cutter is notched, because someone has tried to cut a wire that is harder than the plier material. (we've all seen that before right?) But in this case, the plier head must have been too hard and brittle, so the corner chipped off? Wow, the metal near the edge of the break isn't even "bulged" up in the slightest, meaning it didn't deform one bit before chipping.

It must have been especially brittle, perhaps due to an improper heat treat?
In order to be certain of having the right tool for every job.........one must first acquire a lot of tools

dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #18 on: December 05, 2009, 01:52:26 PM
Quote from: J-sews on December 05, 2009, 01:33:03 PM
Oop, sorry Allan, I missed this thread earlier. :-[ Hmmm, I've never seen a Leatherman chip out like that before. Usually the wire cutter is notched, because someone has tried to cut a wire that is harder than the plier material. (we've all seen that before right?) But in this case, the plier head must have been too hard and brittle, so the corner chipped off? Wow, the metal near the edge of the break isn't even "bulged" up in the slightest, meaning it didn't deform one bit before chipping.
It must have been especially brittle, perhaps due to an improper heat treat?
It doesn't look abused in any way, so it must have been a weak spot..
At least It'll be like new, when it leaves the country...  :)
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us Offline J-sews

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Re: I just sent my Charge TI in for service...
Reply #19 on: December 05, 2009, 01:58:40 PM
Quote from: AHB on December 05, 2009, 01:52:26 PM
Quote from: J-sews on December 05, 2009, 01:33:03 PM
Oop, sorry Allan, I missed this thread earlier. :-[ Hmmm, I've never seen a Leatherman chip out like that before. Usually the wire cutter is notched, because someone has tried to cut a wire that is harder than the plier material. (we've all seen that before right?) But in this case, the plier head must have been too hard and brittle, so the corner chipped off? Wow, the metal near the edge of the break isn't even "bulged" up in the slightest, meaning it didn't deform one bit before chipping.
It must have been especially brittle, perhaps due to an improper heat treat?
It doesn't look abused in any way, so it must have been a weak spot..
At least It'll be like new, when it leaves the country...  :)

That is good news indeed! :D
In order to be certain of having the right tool for every job.........one must first acquire a lot of tools

dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #20 on: December 05, 2009, 02:02:02 PM
Quote from: J-sews on December 05, 2009, 01:58:40 PM
Quote from: AHB on December 05, 2009, 01:52:26 PM
Quote from: J-sews on December 05, 2009, 01:33:03 PM
Oop, sorry Allan, I missed this thread earlier. :-[ Hmmm, I've never seen a Leatherman chip out like that before. Usually the wire cutter is notched, because someone has tried to cut a wire that is harder than the plier material. (we've all seen that before right?) But in this case, the plier head must have been too hard and brittle, so the corner chipped off? Wow, the metal near the edge of the break isn't even "bulged" up in the slightest, meaning it didn't deform one bit before chipping.
It must have been especially brittle, perhaps due to an improper heat treat?
It doesn't look abused in any way, so it must have been a weak spot..
At least It'll be like new, when it leaves the country...  :)

That is good news indeed! :D




 ;)
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au Offline MultiMat

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Re: I just sent my Charge TI in for service...
Reply #21 on: December 05, 2009, 02:03:39 PM
Bob still no 2 handed Skeletool to lust after  :pok: :pok: :pok: :D :D :D

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dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #22 on: December 05, 2009, 02:08:24 PM
Quote from: MultiMat on December 05, 2009, 02:03:39 PM
Bob still no 2 handed Skeletool to lust after  :pok: :pok: :pok: :D :D :D
And there won't be...  :P
I contacted Leatherman and asked if/when the Skeletool would come in 2ho and got the answer, "We have no such plans."  :bnghd:  
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au Offline MultiMat

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Re: I just sent my Charge TI in for service...
Reply #23 on: December 05, 2009, 02:12:42 PM
I am sure Bob is starting a petition  :P :P :D :D

"Downunder Mod (that sounds dirty, doesn't it?)"
Yeh Baby :P >:D >:D

dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #24 on: December 05, 2009, 02:16:04 PM
Quote from: MultiMat on December 05, 2009, 02:12:42 PM
I am sure Bob is starting a petition  :P :P :D :D
I'm in..  :tu:
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us Offline J-sews

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Re: I just sent my Charge TI in for service...
Reply #25 on: December 05, 2009, 02:18:00 PM
Quote from: AHB on December 05, 2009, 02:08:24 PM
Quote from: MultiMat on December 05, 2009, 02:03:39 PM
Bob still no 2 handed Skeletool to lust after  :pok: :pok: :pok: :D :D :D
And there won't be...  :P
I contacted Leatherman and asked if/when the Skeletool would come in 2ho and got the answer, "We have no such plans."  :bnghd:  

WHAT?! >:( I may just have to boycott the Copenhagen global warming summit over this one! >:( >:( (hopefully that will be enough to bring them to their senses) :D
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england Offline Dunc

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Re: I just sent my Charge TI in for service...
Reply #26 on: December 05, 2009, 05:57:32 PM
Quote from: ducktapehero on November 28, 2009, 04:20:47 AM
Maybe Leatherman should build a 3-4 factories around the world for repairs.


But then ALP wouldnt buy any of their products  :P


Dunc
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us Offline Poncho65

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Re: I just sent my Charge TI in for service...
Reply #27 on: December 05, 2009, 06:29:38 PM
Quote from: Dunc on December 05, 2009, 05:57:32 PM
Quote from: ducktapehero on November 28, 2009, 04:20:47 AM
Maybe Leatherman should build a 3-4 factories around the world for repairs.


But then ALP wouldnt buy any of their products  :P


Dunc

 ::) :rofl:
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gb Offline nuphoria

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Re: I just sent my Charge TI in for service...
Reply #28 on: December 06, 2009, 01:07:11 AM
*biting tongue*  :angel:
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dk Offline AHB

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Re: I just sent my Charge TI in for service...
Reply #29 on: December 07, 2009, 09:08:22 PM
Touchdown... :D
But what's this..? :think:

A new CC Plierhead


S30V® Stainless Steel Clip Point Knife


420HC Serrated Knife with Cutting Hook

Then it's officially a CHARGE TTI.....  :ahhh :ahhh
And that's a keeper....   ;)

Thanks for the upgrade Leatherman.  :salute:

(And that's why I'll be sending you my gorgeous 2HO XTI, Bob) ;)
« Last Edit: December 07, 2009, 09:19:28 PM by AHB »
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