yes, check your cookies, I changed something there... so perhaps log out, delete cookies, clear cache, then relog in with "forever" and see if that sorts it.I haven't had a chance to barely look at SwissArmyKnights with all the other stuff on my plate.
Still many of the attachments are missing.
Quote from: ICanFixThat on February 21, 2012, 12:17:28 AMStill many of the attachments are missing.example please...
um... no, they aren't, and it's not the last page...
It is my proud duty to inform you all that Serverloft is now officially done!I am also screwing them out of our last payment. Def
Dear Grant ,we have cancelled the contract loft4866 to the next possible date: 10-03-2012As part of our survey would be let us know the reason for the cancellation.We very much regret your decision to cancel your contract.You may still withdrawal your cancellation request, if you would like to do so, please contact us immediately and we'll gladly re-activate your account. Once your account is canceled, all data will be deleted.IMPORTANT: Please note that by canceling your server all domain names registered through us will also get canceled.In order to avoid a cancellation of your domains, please transfer your domains to another server or provider.Please do not hesitate to contact us if you have any further questions or problems. We are happy to assist you.Kind RegardsIngo Viggen--SERVERLOFTHosting Solutions International, Inc.210 North Tucker Blvd. - Suite 910St. Louis, MO 63101United States of Americawww.serverloft.comProvide us feedback and take an active role in our product development.Which products or features do you think are missing at serverloft?Use the feedback button in your panel and send us your opinion.==================== complete ticket ==============================22.02.2012 17:47 - Ingo ViggenDear Grant ,we have cancelled the contract loft4866 to the next possible date:10-03-2012As part of our survey would be let us know the reason for thecancellation.We very much regret your decision to cancel your contract.You may still withdrawal your cancellation request, if you would liketo do so, please contact us immediately and we'll gladly re-activateyour account. Once your account is canceled, all data will bedeleted.IMPORTANT: Please note that by canceling your server all domain namesregistered through us will also get canceled.In order to avoid a cancellation of your domains, please transferyour domains to another server or provider.Please do not hesitate to contact us if you have any furtherquestions or problems. We are happy to assist you.Kind RegardsIngo Viggen--SERVERLOFTHosting Solutions International, Inc.210 North Tucker Blvd. - Suite 910St. Louis, MO 63101United States of Americawww.serverloft.comProvide us feedback and take an active role in our productdevelopment.Which products or features do you think are missing at serverloft?Use the feedback button in your panel and send us your opinion.
Dear Serverloft Team, I am amazed that you feel the need to ask why I have cancelled my account with you- perhaps you are wondering which of the straws I’ve had is the one that broke the camel’s back? Here is a rundown of the issues I have had with your company, and why I am moving on. Please feel free to choose any individual ones as a reason for leaving, or take them as a whole.• On or about the 26th of August this year my server was shut down due to illegal activity. One of my sites was hacked, although I was unaware of any issues at the time. Rather than inform me so I could have my technical staff deal with said issue, Serverloft immediately shut down my server and waited almost 24 hours to tell me why. After several accusatory and insulting emails over a few days, the job that could have been done in about 5 minutes (in the words of Serverloft Support Team Member William Blaize, not ours) took almost three days to fix since you would not allow my technical staff access to the server, or identify the problem in a reasonable amount of time.• One week after the above incident my server was shut down again for the same reason as above, despite the issue having been resolved. After several more rude and accusatory emails over another day from your representatives, the problem was eventually determined to be that your staff is incapable of reading a date, as the reports they were responding to were from the previous week. And, for putting up with the idiocy of your staff, I was not even awarded any discount or compensation for lost time.• In each of the above instances every email was ended with the threat of shutting down my server and deleting all information contained on it. The sites on that server reflect several years’ worth of work for not only myself but a great many others, and much of the information you were wantonly going to delete is unavailable anywhere else. The callousness involved in respecting a client’s intellectual property was (and still is) extremely insulting, and I am a very difficult person to insult.• In another instance (and I apologize, I do not have a date for this one) shortly after I had contracted with your agency and was making arrangements to alter my finances to incorporate your billing cycle I was about two days late with my payment, and my server was summarily shut down.• Two recent incidents also make the list- the most recent being your changes to the Paypal payment system, and your subsequent inability to accept Paypal payments through your own Paypal account. Despite payment having been made on time in February I had gotten emails from your company claiming (as usual) that if payment wasn’t made immediately the server would be disconnected. Despite forwarding information from Paypal regarding the payment, I continued to get collection emails from you. At one point I even called Paypal customer service to request information on the pending payment and find out if there was anything I could do to expedite matters. The representative on the phone informed me yet again that the payment was in your account, and that all that was required was for someone with access and authority on the Serverloft Paypal account had to click a small icon marked “ACCEPT.” For this I endured several emails and threats of disconnection from your company, despite having sent your agents clear instructions from Paypal.• The last issue I will offer you as a reason for leaving your company is perhaps the most damning of all. Regardless of whether or not this is intentional, I find it unacceptable. My contract calls for a server with 4 gigabytes of RAM. While interviewing a new potential server host it was discovered that my sites, my BUSINESS, was running with only 2 gigabytes of RAM. This could simply be a technical issue with faulty RAM, but as there has been no appreciable change in my server function for some time, I have to wonder how long I have not been getting what I am paying for from your company. When I approached your technicians with this information I was told that in order to heck this, the server had to be shut down. I’m not a technician myself, and I don’t understand many of the inner workings of a server, but I’m quite certain that if an independent agent working in another country can access a server in your care to check it’s specifications without shutting the server down, I’m not sure why your in house people cannot. Additionally, given how much downtime I experience on a regular basis with your service, I was not prepared to allow your technical staff to shut down my server yet again.These are just the major issues pulled from the top of my head. If you would like I am certain I can think of a few more if I put some effort into it, and I can provide copies of all communications I have had with your company and its agents in the past.While I am certain the person reading this has nothing to do with any of the above issues, I would suggest that he/she feel free to use very strong wording on my behalf when passing along the key points of this letter, particularly when referring to William Blaize, Oliver Busch, Barry Sasser, Ingo Petig and Ingo Viggen.In fact, I have been interviewing replacement agencies for some time, and the only reason I have been a Serverloft customer this long is largely due to a mixture of complacency and other distractions. Sadly, at no point has your company ever provided any positive experiences to change my overall opinion, and not only will I never conduct any business with your company again, I will discourage as many others as I can from doing so as well.Yours Sincerely,Grant LamontagneFormerly of Server4866
Now that's what I call a response! em!I just can't understand why they didn't give you the 4 GB of ram as promised? It's so cheap these days.
Quote from: Threeme2189 on February 23, 2012, 09:55:21 PMNow that's what I call a response! em!I just can't understand why they didn't give you the 4 GB of ram as promised? It's so cheap these days.There's a good possibility that there was 4G in the server and that a 2G stick burned out. I have no idea, and quite honestly, I don't give a rat's ass. The fact is, however it happened, we were paying for it and not getting it.Def
Dear Grant LamontagneThanks Grant LamontagneThanks for your requestThe server is already cancelled.Please do not hesitate to contact us if you have any further questions or problems. We are happy to assist you.Kind RegardsAlfredo Mendez Abad--SERVERLOFTHosting Solutions International, Inc.210 North Tucker Blvd. - Suite 910St. Louis, MO 63101United States of AmericaProvide us feedback and take an active role in our product development.Which products or features do you think are missing at serverloft?Use the feedback button in your panel and send us your opinion.
I suppose that letter was a bit difficult to respond to. Def
Sounds like you have done business with Serverloft in the past! Def
Dear Grant,My name is Thomas Strohe and I have founded serverloft more than 5 years ago. I am writing you today because you used to be a serverloft customer, but currently no longer use our services. I would like to change that.Lately, some interesting things happened at serverloft: We have completely revamped our products and now offer the best value for money in the world featuring the powerful HP Proliant 320e, the world's best-selling server series. Also, we have heavily invested in the quality of our free support. Recent surveys show that 97% of our customers are satisfied or very satisfied with our support's quality.I would really like you to get to know the new serverloft. That's why I am personally offering you a risk-free no-cost trial of our current products. Order any of the following offers not later than October 31, 2013 and I guarantee you: Immediate setup in less than 30 minutes Free setup – save up to $199 First month completely free – save up to $349 No minimum termSo you can test our servers completely without risk: If you cancel within the first month, there will be absolutely no charge – you won’t even receive an invoice from us.I have selected the following offers for you: PerfectServer L Xeon 4.0 - The world’s best-selling server HP DL320e Gen8, Intel Xeon E3-1230v2, Quad-Core 16 GB DDR3 RAM ECC 2x 2,000 GB SATA II HDD, 7,200 upm Traffic flat rate Price first month: $0 Price from second month: $99 Setup fee: $0 No minimum term PerfectServer XL Xeon 4.0 - Our price-perfomance hero HP DL320e Gen8, Intel Xeon E3-1230v2, Quad-Core 32 GB DDR3 RAM ECC 2x 2,000 GB SATA II HDD, 7,200 upm Traffic flat rate Price first month: $0 Price from second month: $149 Setup fee: $0 No minimum term PerfectServer XXL Opteron 4.0 - Maximum performance with 32 cores HP DL165 G7, 2x AMD Opteron 6272, 32 Cores (2x16) 64 GB DDR3 RAM ECC 2x 2,000 GB SATA II HDD, 7,200 upm Traffic flat rate Price first month: $0 Price from second month: $349 Setup fee: $0 No minimum termWant to know more? Click here: http://www.serverloft.com/dedicated-servers/personal-offer.phpPlease note that this exclusive offer is only valid for you personally and may not be transferred to other persons. I would be delighted if you took the chance to try our new servers completely free and without obligation.If you have any questions, my team and I will be happy to help. Just reply to this email and we will get back to you as soon as possible.Best regardsThomas StroheFounder serverloft
Hello Thomas,I have to say that I am somewhat amazed that you would have the audacity to contact me after the experiences I had with your company. I would say that there is likely not any amount of free "service" you could offer me that would convince me to ever do any business with Serverloft again. Of course, I understand that this is merely a form letter sent out to completed accounts, but hopefully this response will come to your attention and you can do me the honor of purging my contact information from your records. As you may not have been involved in the initial fiasco that lead me to sever ties with your organization, I went to the effort to look up my original termination notice for you. Perhaps you will take the time to review it and hopefully address these problems for future customers. Dear Serverloft Team, I am amazed that you feel the need to ask why I have cancelled my account with you- perhaps you are wondering which of the straws I’ve had is the one that broke the camel’s back? Here is a rundown of the issues I have had with your company, and why I am moving on. Please feel free to choose any individual ones as a reason for leaving, or take them as a whole. • On or about the 26th of August this year my server was shut down due to illegal activity. One of my sites was hacked, although I was unaware of any issues at the time. Rather than inform me so I could have my technical staff deal with said issue, Serverloft immediately shut down my server and waited almost 24 hours to tell me why. After several accusatory and insulting emails over a few days, the job that could have been done in about 5 minutes (in the words of Serverloft Support Team Member William Blaize, not ours) took almost three days to fix since you would not allow my technical staff access to the server, or identify the problem in a reasonable amount of time. • One week after the above incident my server was shut down again for the same reason as above, despite the issue having been resolved. After several more rude and accusatory emails over another day from your representatives, the problem was eventually determined to be that your staff is incapable of reading a date, as the reports they were responding to were from the previous week. And, for putting up with the idiocy of your staff, I was not even awarded any discount or compensation for lost time. • In each of the above instances every email was ended with the threat of shutting down my server and deleting all information contained on it. The sites on that server reflect several years’ worth of work for not only myself but a great many others, and much of the information you were wantonly going to delete is unavailable anywhere else. The callousness involved in respecting a client’s intellectual property was (and still is) extremely insulting, and I am a very difficult person to insult. • In another instance (and I apologize, I do not have a date for this one) shortly after I had contracted with your agency and was making arrangements to alter my finances to incorporate your billing cycle I was about two days late with my payment, and my server was summarily shut down. • Two recent incidents also make the list- the most recent being your changes to the Paypal payment system, and your subsequent inability to accept Paypal payments through your own Paypal account. Despite payment having been made on time in February I had gotten emails from your company claiming (as usual) that if payment wasn’t made immediately the server would be disconnected. Despite forwarding information from Paypal regarding the payment, I continued to get collection emails from you. At one point I even called Paypal customer service to request information on the pending payment and find out if there was anything I could do to expedite matters. The representative on the phone informed me yet again that the payment was in your account, and that all that was required was for someone with access and authority on the Serverloft Paypal account had to click a small icon marked “ACCEPT.” For this I endured several emails and threats of disconnection from your company, despite having sent your agents clear instructions from Paypal. • The last issue I will offer you as a reason for leaving your company is perhaps the most damning of all. Regardless of whether or not this is intentional, I find it unacceptable. My contract calls for a server with 4 gigabytes of RAM. While interviewing a new potential server host it was discovered that my sites, my BUSINESS, was running with only 2 gigabytes of RAM. This could simply be a technical issue with faulty RAM, but as there has been no appreciable change in my server function for some time, I have to wonder how long I have not been getting what I am paying for from your company. When I approached your technicians with this information I was told that in order to heck this, the server had to be shut down. I’m not a technician myself, and I don’t understand many of the inner workings of a server, but I’m quite certain that if an independent agent working in another country can access a server in your care to check it’s specifications without shutting the server down, I’m not sure why your in house people cannot. Additionally, given how much downtime I experience on a regular basis with your service, I was not prepared to allow your technical staff to shut down my server yet again. These are just the major issues pulled from the top of my head. If you would like I am certain I can think of a few more if I put some effort into it, and I can provide copies of all communications I have had with your company and its agents in the past. While I am certain the person reading this has nothing to do with any of the above issues, I would suggest that he/she feel free to use very strong wording on my behalf when passing along the key points of this letter, particularly when referring to William Blaize, Oliver Busch, Barry Sasser, Ingo Petig and Ingo Viggen. In fact, I have been interviewing replacement agencies for some time, and the only reason I have been a Serverloft customer this long is largely due to a mixture of complacency and other distractions. Sadly, at no point has your company ever provided any positive experiences to change my overall opinion, and not only will I never conduct any business with your company again, I will discourage as many others as I can from doing so as well. Yours Sincerely, Grant Lamontagne Formerly of Server4866I thank you very much for your interest in my business, and I wish you all the best in yours. I can guarantee you, the two will never meet again.Grant LamontagneFormerly of Server4866
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