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Make sure your scissors and all the rest of the tools are all the way closed and the pliers as well
If that doesn't stop the jamming then what are the datecodes of the Charge
Also pics would help to show how it is jammed in there
Hope you can sort the problem becasue if it is an older model but new stock then it could be the plier stop on the inside of the handle is either bent or snap off
if that is the case then it is a warranty issue and it would have to be returned