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Warranty Disappointment

sticktodrum · 13 · 2604
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us Offline sticktodrum

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Warranty Disappointment
on: November 28, 2013, 01:44:18 AM
I just got the replacement Charge AL back from LM, and found that they gave me one with a blade that's been sharpened away to all hell. It's also been buffed to the point where it's now dull, and got some of the handle in the process.

A bit odd...as I've never had something like this from them. I got a replacement Wave at the beginning of the year, and it was totally kosher. This is...disappointing. What should I do? Call them, or just send it back again with a note?

I attached a picture, with my Wave blade for reference.

"If you put Bacardi in my glass again and try to tell me it's rum, I will burn this bar to the ground!"

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ca Offline Grant Lamontagne

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Re: Warranty Disappointment
Reply #1 on: November 28, 2013, 02:05:20 AM
I had a similar problem with a Juice model a while ago.  I'd suggest calling them and letting them know what happened and I'm sure they will go out of their way to make it right.

Def

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us Offline captain spaulding

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Re: Warranty Disappointment
Reply #2 on: November 28, 2013, 04:27:18 AM
Exactly what Def said.

Sorry to hear about your experience with there customer service. I would definately call and politely tell them what happen and how dissapointed you are. I would also request a shipping label so you dont have to eat the cost of sending it back again.
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us Offline genevabuck

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Re: Warranty Disappointment
Reply #3 on: November 28, 2013, 07:47:39 AM
How did you break your Charge?

au Offline TheDude

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Re: Warranty Disappointment
Reply #4 on: November 29, 2013, 04:44:30 PM
My replacement Wave had a few defects. I was happy to get it replaced after the amount of time I had the original though. I just assumed that perhaps they gave out factory 2nds for the warranty jobs.
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us Offline sticktodrum

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Re: Warranty Disappointment
Reply #5 on: December 02, 2013, 02:28:54 PM
I'll call them today, and ask about it.

I'm sure it'll be fine, just bummed about it since the blade was fine on it going in.
"If you put Bacardi in my glass again and try to tell me it's rum, I will burn this bar to the ground!"

-A paraphrase of something I read, to which I related strongly.

um Offline Mr. Whippy

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Re: Warranty Disappointment
Reply #6 on: December 02, 2013, 02:40:35 PM
I find it interesting how different the thumb hole looks too.  Very strange all the way around.

us Offline AdmSlc

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Re: Warranty Disappointment
Reply #7 on: December 02, 2013, 07:03:29 PM
What did Leatherman say??


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us Offline sticktodrum

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Re: Warranty Disappointment
Reply #8 on: January 09, 2014, 04:18:27 AM
I just wanted to add a finishing update on this.

After I had spoken to a warranty person at LM, she emailed me a shipping label and had me return the tool directly to her.

It took a fair bit of time, but I got it back today, and it's now resolved. They just put a new blade on it, which is all it needed anyway.

I'm happy to have my Charge AL back, and in good shape.
"If you put Bacardi in my glass again and try to tell me it's rum, I will burn this bar to the ground!"

-A paraphrase of something I read, to which I related strongly.

us Offline Breezy12

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Re: Warranty Disappointment
Reply #9 on: January 09, 2014, 04:32:13 AM
glad to hear that your story has a happy ending! :tu:
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us Offline AdmSlc

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Re: Warranty Disappointment
Reply #10 on: January 09, 2014, 04:37:45 AM
The happy ending to a wonderful Leatherman customer service experience I was expecting to hear! I'm glad they took care of you!


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hr Offline enki_ck

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Re: Warranty Disappointment
Reply #11 on: January 09, 2014, 07:35:59 PM
Glad they did right by you. :cheers:
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ca Offline derekmac

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Re: Warranty Disappointment
Reply #12 on: January 09, 2014, 07:41:50 PM
That's great news indeed!  I figured they'd make it right, as one thing LM seems to do well is warranty service and keeping customers happy.  :tu:
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