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Question on sending tool to LM for warranty work

zrxoa1 · 21 · 1367
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us Offline zrxoa1

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Question on sending tool to LM for warranty work
on: November 10, 2016, 06:37:50 AM
It has been a long time since I have sent a tool back for repair.  Do they usually email you to let you know what's going on?

How long is turn around time normally?



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us Offline Alan K.

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Re: Question on sending tool to LM for warranty work
Reply #1 on: November 10, 2016, 08:24:39 AM
I sent in a wave late last February or early March and got it back in less than two weeks.
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us Offline Poncho65

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Re: Question on sending tool to LM for warranty work
Reply #2 on: November 10, 2016, 12:00:49 PM
Quote from: Alan K. on November 10, 2016, 08:24:39 AM
I sent in a wave late last February or early March and got it back in less than two weeks.

I have had similar turn around time but never any communication from them in any form :tu: In fact even when I email them I rarely get a response from them :shrug: I pretty much have given up from getting anything out of them but the Warranty department usually does a fine job :cheers:
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us Offline SteveC

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Re: Question on sending tool to LM for warranty work
Reply #3 on: November 10, 2016, 02:14:13 PM
Same as these guys. One to two week turnaround and no communications.
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us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #4 on: November 11, 2016, 02:04:59 PM
I emailed them and the gal responded that my OHT was being repaired and that I should have it back in 8 to 10 business days.

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us Offline SteveC

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Re: Question on sending tool to LM for warranty work
Reply #5 on: November 11, 2016, 04:03:59 PM
 :tu:
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us Offline Poncho65

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Re: Question on sending tool to LM for warranty work
Reply #6 on: November 11, 2016, 08:10:16 PM
Great news zrxoa1 :like: :like: :like:
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us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #7 on: November 17, 2016, 05:03:18 AM
Got an email tonight, tracking number from LTG to me.  I'm assuming that is Leatherman Tool Group...I'd love to have my OHT back before Thanksgiving!

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fi Offline Padre

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Re: Question on sending tool to LM for warranty work
Reply #8 on: November 17, 2016, 08:02:42 AM
Usually around week and no responses, but they have always done fantastic job.
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scotland Offline Sea Monster

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Re: Question on sending tool to LM for warranty work
Reply #9 on: November 17, 2016, 10:46:43 AM
Enjoy it folks!


My last one to the Aussie dealer took close to three months!


us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #10 on: November 19, 2016, 06:50:46 PM
Look what was waiting in my mailbox today!



...and inside....




A brand new Phillips driver!!!  Yeah!!!!




Feels good to have it back in my hands!!!



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us Offline SteveC

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Re: Question on sending tool to LM for warranty work
Reply #11 on: November 19, 2016, 08:22:53 PM
Nice  :like:
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us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #12 on: November 19, 2016, 09:20:38 PM
I have to admit, I'm surprised they didn't send a new tool.  They simply repaired my tool.  The PE blade was damaged by the previous owner, and had been worked on.  It's fine, but also obvious that it has been reshaped a bit by the previous owner.

Don't get me wrong, I am perfectly fine with them only repairing my tool, actually I am glad. It's broke in and a joy to use.  It's just that it seems they replace tools alot.





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« Last Edit: November 19, 2016, 09:23:14 PM by zrxoa1 »
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us Offline chrono

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Re: Question on sending tool to LM for warranty work
Reply #13 on: November 19, 2016, 09:26:32 PM
From wikipedia  https://en.wikipedia.org/wiki/Leatherman
Quote
Almost ten percent of the manufacturing facility area is concerned with the repairing and rebuilding of any tool that needs it, either domestically, or sent from distributors from around the world. Their system is to replace and return any tool sent in with an equivalent item, reducing the time the owner is without the tool, unless they request the same physical tool due to sentimental reasons.
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us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #14 on: November 19, 2016, 09:30:28 PM
Yeah, I did not mark it as sentimental. I didn't really care either way. New tool meant I got a new blade with factory edge, my tool back meant I got MY tool that was broken in and I was used to.

Again, NOT complaining!!!  Just kind of surprised.

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ca Offline Grant Lamontagne

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Re: Question on sending tool to LM for warranty work
Reply #15 on: November 19, 2016, 10:45:28 PM
I would have no doubt that somewhere in the repair department they have a chart of whether it is better to replace or repair a tool based on the level of damage and the costs associated with it.  For example, it may be worth replacing a part on the OHT because it's one screw and one piece, while it may not be on the Charge or Rebar because undoing one screw loosens many pieces that then have to be lined up again.

I can't imagine any company nowadays not having something set up telling them which action to take based on what is financially most beneficial.

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ca Offline Grant Lamontagne

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Re: Question on sending tool to LM for warranty work
Reply #16 on: November 19, 2016, 10:46:06 PM
Oh yeah, and either way I am glad to see you got your tool back and had a positive experience!

Def
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us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #17 on: November 19, 2016, 10:50:47 PM
Thanks! 

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Merit Badges Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a Spyderco knife for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Start a new thread with photos of at least 5 different 111mm models in your collection Must start a thread with a photo of your birth year SAK Start a new thread with a photo of custom or non standard SAK scales in your collection Start a new thread with photos of camping, including those showing preferred camping equipment Start a new thread with photos of your Buck knives in use Start a new thread with photos of your Mora knives in use Start a new thread and post a photo of the 111mm sak for thirty (30) consecutive days. Start a new thread with a photo of your custom ALOX with scissors Start a thread with photos of at least 1 MTO branded tool in your collection Must buy an item through the MTo Store Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Start a new thread with a photo of a modded knife or multitool with your EDC Must start a thread showing a photo of at least five BO tools

us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #18 on: November 19, 2016, 10:54:09 PM
After carrying the ST300 EOD the last few days, I am second guessing the OHT as my favorite.  I really like the one handed operation, but the tools, and knives, are just all so short.  Especially compared to the ST300...



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« Last Edit: November 19, 2016, 11:03:48 PM by zrxoa1 »
Merit Badges Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a Spyderco knife for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Start a new thread with photos of at least 5 different 111mm models in your collection Must start a thread with a photo of your birth year SAK Start a new thread with a photo of custom or non standard SAK scales in your collection Start a new thread with photos of camping, including those showing preferred camping equipment Start a new thread with photos of your Buck knives in use Start a new thread with photos of your Mora knives in use Start a new thread and post a photo of the 111mm sak for thirty (30) consecutive days. Start a new thread with a photo of your custom ALOX with scissors Start a thread with photos of at least 1 MTO branded tool in your collection Must buy an item through the MTo Store Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Start a new thread with a photo of a modded knife or multitool with your EDC Must start a thread showing a photo of at least five BO tools

ca Offline Grant Lamontagne

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Re: Question on sending tool to LM for warranty work
Reply #19 on: November 19, 2016, 11:14:03 PM
The can opener looks the same.... :D

Def
Listen to the Official Podcast of Multitool.org:

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Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. For those who posted like a boss. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread with a photo of custom or non standard SAK scales in your collection Start a thread with a photo of a repair you made with duct tape Start a new thread including a photo of shooting at least two (2) different airguns and at least one (1) photo of target (airguns) Start a thread with a photo of at least ten OPT's in your collection Must start a thread with a photo of at least five (5) of your watches Must start a thread showing a photo of at least eight BO tools Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread showing photos of your outdoor cooking Must have a review written in the proper format and posted on the Main Site Start a new thread with a photo of at least 5 different Charge models in your collection

us Offline zrxoa1

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Re: Question on sending tool to LM for warranty work
Reply #20 on: November 19, 2016, 11:28:12 PM
Quote from: Grant Lamontagne on November 19, 2016, 11:14:03 PM
The can opener looks the same.... :D

Def
Not really. LOL



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Merit Badges Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a Spyderco knife for thirty (30) consecutive days. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the discontinued sak/mt for thirty (30) consecutive days. Start a new thread with photos of at least 5 different 111mm models in your collection Must start a thread with a photo of your birth year SAK Start a new thread with a photo of custom or non standard SAK scales in your collection Start a new thread with photos of camping, including those showing preferred camping equipment Start a new thread with photos of your Buck knives in use Start a new thread with photos of your Mora knives in use Start a new thread and post a photo of the 111mm sak for thirty (30) consecutive days. Start a new thread with a photo of your custom ALOX with scissors Start a thread with photos of at least 1 MTO branded tool in your collection Must buy an item through the MTo Store Start a new thread and post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Join the brave and happy few, who choose a different path. Enter on the boulevard of broken dreams. Start a new thread with a photo of a modded knife or multitool with your EDC Must start a thread showing a photo of at least five BO tools

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