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Juice S2 failed backspring - warranty?
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Juice S2 failed backspring - warranty?
Biker_Bob
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Biker_Bob
Sr. Member
Posts:
252
Juice S2 failed backspring - warranty?
on:
November 14, 2016, 08:39:12 PM
I've got a Juice S2 original pattern here. Opening it today one of the backsprings snapped, which means the large screwdriver blade now rotates freely
I don't have any original proof of purchase or box or other packaging, will Leatherman fix or swap it?
I'm in the UK - anybody know the best method of contacting Leatherman?
Padre
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Re: Juice S2 failed backspring - warranty?
Reply #1 on:
November 14, 2016, 09:23:59 PM
Its not 25 years old and doesnt seem abused. Contact your local dealer for sure.
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Poncho65
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Re: Juice S2 failed backspring - warranty?
Reply #2 on:
November 14, 2016, 10:35:39 PM
You shouldn't have any trouble getting that either fixed or repaired BB
I would email Whitby's (UK LM dealer still I think
) Just to see what they say about it
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PTRSAK
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Re: Juice S2 failed backspring - warranty?
Reply #3 on:
November 15, 2016, 03:35:05 AM
I had a CS4 with the same problem and and no receipt or proof of purchase, they replaced it no questions.
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pfrsantos
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Re: Juice S2 failed backspring - warranty?
Reply #4 on:
November 15, 2016, 12:22:10 PM
So far, all the problems I had with Leathermans were solved quickly and without any issues. I first mailed Leatherman USA, they put me in contact with their representative in Spain (the closest to me) and they sorted everything out.
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Biker_Bob
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Re: Juice S2 failed backspring - warranty?
Reply #5 on:
November 15, 2016, 07:25:06 PM
I've sent it in to Whitby's (UK Leatherman Importer) with a warranty form and we'll see what happens now. I guess I'll end up with a new Juice S2, which is OK, but I prefer the design of these older S2's and this red one is quite rare I think.
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