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Kershaw customer service - negativ feedback

CeHo · 8 · 1094
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de Offline CeHo

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Kershaw customer service - negativ feedback
on: October 02, 2018, 10:14:22 PM
I asked via email when two knives were produced (different stamps on the blades show different production periods). I sent them the stampcodes and asked them when the knives were produced.

I had another question about the A100.

Unfortunately, I only received general answers that didn't answer my question.

I expect more from a company with such a tradition...
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wales Offline Smashie

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Re: Kershaw customer service - negativ feedback
Reply #1 on: October 03, 2018, 12:23:15 AM
I'd give them time, I asked about the availability of a set of screws for the OD2, I never got a reply. I did however get the screws free of charge 4 weeks later.
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au Offline gregozedobe

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Re: Kershaw customer service - negativ feedback
Reply #2 on: October 03, 2018, 04:59:54 AM
It's just my opinion, but I think making a post titled Negative Feedback seems a bit harsh in these circumstances.   ???

It's not like they refused to fix a faulty knife or anything.  They genuinely may not know - lots of places don't have much "corporate memory" left due to staff cutbacks and turnover.
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es Offline ThePeacent

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Re: Kershaw customer service - negativ feedback
Reply #3 on: October 03, 2018, 02:54:14 PM
Quote from: gregozedobe on October 03, 2018, 04:59:54 AM
It's just my opinion, but I think making a post titled Negative Feedback seems a bit harsh in these circumstances.   ???

It's not like they refused to fix a faulty knife or anything.  They genuinely may not know - lots of places don't have much "corporate memory" left due to staff cutbacks and turnover.

 :iagree:
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de Offline CeHo

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Re: Kershaw customer service - negativ feedback
Reply #4 on: October 03, 2018, 03:57:09 PM
It seem like a standard answer from Kershaw to specialized questions...

I don’t need that...
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gb Offline Fuzzbucket

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Re: Kershaw customer service - negativ feedback
Reply #5 on: October 03, 2018, 05:12:28 PM
Quote from: CeHo on October 03, 2018, 03:57:09 PM
It seem like a standard answer from Kershaw to specialized questions...

I don’t need that...

With respect, I think you're being a teeny-weeny bit unfair CeHo. If it's a speSmurfpillsed question you asked, maybe the person/people most qualified to answer it was busy? Maybe they're all busy at the moment... trying to keep a company running? I'd give them another chance before righting them off... and don't get arsey (I'm not saying you are) in any future correspondence with them, that won't get you anywhere.
« Last Edit: October 03, 2018, 05:27:55 PM by Fuzzbucket »
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de Offline CeHo

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Re: Kershaw customer service - negativ feedback
Reply #6 on: October 03, 2018, 06:45:40 PM
Why don’t the answer?:
„Hey,
excuse me, the right contact person is on holiday/sick/working... we will get back to you as soon as possible and ask for your patience.
Thank you for your interest in our products and the history of our products.“

Maybe it's hard and relentless, but a negative experience it is definitely and I think I can say that here.
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gb Offline Fuzzbucket

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Re: Kershaw customer service - negativ feedback
Reply #7 on: October 03, 2018, 06:59:37 PM
Well... It's hard to tell without seeing the correspondence.
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