Multitool.org Forum
+-

Hello Lurker! Remove this ad and much more by logging in.


Replacement Repair (Warranty)?

cody6268 · 8 · 1085
« previous next »
Pages: 1   Go Down

us Offline cody6268

  • Absolutely No Life Club
  • *******
    • Posts: 6,230
Replacement Repair (Warranty)?
on: November 22, 2018, 01:56:13 AM
Sent three SAKs off for repair several days ago. Vic is now working on them. The three were: a SwissTool from the early '00s (banged cutters, tight tools from original owner, part of box cutter blade crammed between the tools on one side which was my fault when trying to self-fix it, as well as a bad chisel, also thanks to original owner), an OC Pioneer (bent blade, broken awl), and an Artisan/Craftsman/84mm Fieldmaster (broken scissor spring, original owner lost the scissor screw, and had squished what looked like brass wire as a "pin" to replace the screw).

The Pioneer and Swiss Tool are listed as "Replacement Repair" at present--what does that mean? New major parts? Complete replacement of tool and knife?

And here's the cool thing--the Artisan they were apparently able to fix, and is currently listed as In Repair. I was beginning to regret sending that rare bird off, as I was afraid it was going to be replaced. So apparently they still have parts for 84mms with scissors!
Merit Badges Participate in a Challenge thread, carry a Buck knife or tool, and post a photo every day for 30 consecutive days. Participate in a Challenge and post a photo of a Utility Knife for thirty (30) consecutive days. Start a new thread with photos of your chainsaws Participate in a Challenge thread and post a photo of a SAK-alike, aka multi-layered, knife-based pocket tools for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Participate in a Challenge thread and post a photo of a 'folding hunter' knife that isn't a Buck 110 for thirty (30) consecutive days. Participate and contribute in Challenge thread and post a photo of either an Axe, MT/Folding knife or Fixed blade (picked at the beginning of challenge) for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a Spyderco knife for thirty (30) consecutive days. Start a new thread with photos of your titanium gear with a multitool or sak Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Fieldmaster SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the Vic Huntsman for thirty (30) consecutive days. Start a new thread with photos of your zip ties in use

us Offline Poncho65

  • Global Moderator
  • *
  • Just Bananas
  • *
    • Posts: 88,457
Re: Replacement Repair (Warranty)?
Reply #1 on: November 22, 2018, 03:18:42 AM
Great news cody :tu: Glad they could fix the Artisan and hoping they sort you out with the other 2 :salute: it's Vic so they should do you right though :cheers: :like:
Merit Badges Find him! Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Must update or add a page on the Multitool.org Multitool Encyclopedia Participate in a Challenge thread, carry a ratcheting tool, and post a photo every day for 30 consecutive days. Participate in a Challenge thread, carry a Leatherman Bond, and post a photo every day for 30 consecutive days. Carry an orange item and post a picture of it everyday for 30 days. Start a thread with a photo of at least ten OPT's in your collection Participate in a challenge by carrying  a Leatherman Pulse or ST200 and post a photo of it  for thirty (30) consecutive days. Start a new thread and post a photo of the Leatherman MiniTool for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Using EDC items randomly selected with a poker hand, post a photo of your EDC or a component of the EDC that got used during the course of the day for 4 weeks (or 30 consecutive days) In the spirit of the Batman utility belt. A 30 day challenge were you have to have at least 2 things clipped to your belt (preferably more). Start a thread and post a picture of your clipped gear each day for 30 days. Participate  in a Challenge thread and post a photo of a Leatherman Skeletool for thirty (30) consecutive days. Only for the 14th year Anniversary Challenge. Post a photo of any gear for thirty (30) consecutive days during the MTo anniversary month. You have one of your pictures in the 2020 calendar or in top three of the calendar poll in any month of the given year. Participate  in a Challenge thread and post a photo of a LM Pocket Survival Tool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the LM Crunch  Multitool for fifteen (15) consecutive days. Start a new thread and post a photo of the keychain for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. You have one of your pictures in the 2017 calendar or in top three of the calendar poll in any month of the given year.

us Offline Aloha

  • Global Moderator
  • *
  • Point Of No Return
  • *
    • Posts: 31,235
Re: Replacement Repair (Warranty)?
Reply #2 on: November 22, 2018, 03:42:43 AM
My guess would be the Swisstool sounds like a replacement will be sent.  The Pioneer very well could be fixed with parts.  Glad they were able to fix the 84mm.  I often worry about any damage to mine with scissors.  Can't wait to see what they do. 
Esse Quam Videri
Merit Badges Start a new thread and post a photo of the pen for thirty (30) consecutive days. Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. Must start a thread showing a photo of at least eight BO tools Start a new thread showing photos of your outdoor cooking Must have a review written in the proper format and posted on the Main Site Start a new thread with photos of camping, including those showing preferred camping equipment Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread and post a picture of fire making kit or fire with a multitool Start a new thread with photos of a Japanese made PST in your collection Start a thread with photos of at least 5 different Juice models in your collection Start a thread with a photo of at least ten OPT's in your collection

ca Offline armi101

  • Full Member
  • ***
    • Posts: 143
Re: Replacement Repair (Warranty)?
Reply #3 on: August 21, 2020, 02:10:22 AM
I know this is old. What was the result?

I picked up an old cross Alox with a broken blade recently. I was going to send to Vic for repair. But it's definately not a warranty item.

I would not want to send in a knife and take advantage. I am not the original owner.

Merit Badges Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

us Offline cody6268

  • Absolutely No Life Club
  • *******
    • Posts: 6,230
Re: Replacement Repair (Warranty)?
Reply #4 on: August 21, 2020, 02:34:54 AM
Quote from: armi101 on August 21, 2020, 02:10:22 AM
I know this is old. What was the result?

I picked up an old cross Alox with a broken blade recently. I was going to send to Vic for repair. But it's definately not a warranty item.

I would not want to send in a knife and take advantage. I am not the original owner.



A nominal fee (I had selected $10 as the amount I'd let them charge before contacting me, and that's what they charged for each knfie) was charged, so I don't really call it gaming the system, since technically, you are paying them for the work.

The OC Pioneer was returned with a new in the box knife. Blade on the OC Pioneer was lightly engraved with a an underlined "W".  Really, I wanted the OC Pioneer fixed, but I have been EDC'ing both quite a bit, broken OC as work knife, silver as EDC. I have a nearly new '70s OC Pioneer that was great-Granddad's, and that's a dress knife.

The SwissTool was returned with a new in the box modern SwissTool and sheath. Serrated blade (only one that could be opened up, thanks to that little incident with the box cutter blade on the other handle) was again lightly marked with an underlined "W"


The 84mm Craftsman was fully restored. New main blade (crossbow pile side stamp), new scissors, new scales, new scale tools, and I think new liners. Saw was sharpened, and all tools got a polish. I got the old scales, scissors, and scale tools back with the repaired knife.

If you mark sentimental value, they will repair it. I thought, like Gerber and LM, they'd keep the tool if they couldn't fix it, and I could always buy another OC Pioneer (in fact, I had a mint one anyway) or SwissTool, but it would have taken me ages to find another 84mm Craftsman; which is why I did it that way.  I have some more that need some work (SwissChamp with bent saw, '70s Craftsman that is a hot mess, and Wallker I bent the saw on), and I'm marking all three as sentimental and see what happens.
Merit Badges Participate in a Challenge thread, carry a Buck knife or tool, and post a photo every day for 30 consecutive days. Participate in a Challenge and post a photo of a Utility Knife for thirty (30) consecutive days. Start a new thread with photos of your chainsaws Participate in a Challenge thread and post a photo of a SAK-alike, aka multi-layered, knife-based pocket tools for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Participate in a Challenge thread and post a photo of a 'folding hunter' knife that isn't a Buck 110 for thirty (30) consecutive days. Participate and contribute in Challenge thread and post a photo of either an Axe, MT/Folding knife or Fixed blade (picked at the beginning of challenge) for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a Spyderco knife for thirty (30) consecutive days. Start a new thread with photos of your titanium gear with a multitool or sak Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Fieldmaster SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the Vic Huntsman for thirty (30) consecutive days. Start a new thread with photos of your zip ties in use

ca Offline armi101

  • Full Member
  • ***
    • Posts: 143
Re: Replacement Repair (Warranty)?
Reply #5 on: August 21, 2020, 02:42:14 AM
I'm a little unclear.
For the OC pioneer. They sent you a new pioneer and returned the OC with the broken blade?

I'd really like to repaired. I was contemplating trying my hand a taking a blade off a new one and swaping. But I'm positive Vic would do it better.

Merit Badges Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

us Offline cody6268

  • Absolutely No Life Club
  • *******
    • Posts: 6,230
Re: Replacement Repair (Warranty)?
Reply #6 on: August 21, 2020, 02:44:42 AM
Quote from: armi101 on August 21, 2020, 02:42:14 AM
I'm a little unclear.
For the OC pioneer. They sent you a new pioneer and returned the OC with the broken blade?

I'd really like to repaired. I was contemplating trying my hand a taking a blade off a new one and swaping. But I'm positive Vic would do it better.



Yeah, they sent me both a new boxed knife and the old broken Pioneer.

Merit Badges Participate in a Challenge thread, carry a Buck knife or tool, and post a photo every day for 30 consecutive days. Participate in a Challenge and post a photo of a Utility Knife for thirty (30) consecutive days. Start a new thread with photos of your chainsaws Participate in a Challenge thread and post a photo of a SAK-alike, aka multi-layered, knife-based pocket tools for thirty (30) consecutive days. In this challenge,  carry one(1) Pliers-based or Non-pliers multitool that we always have prejudice against, hate or even fear and post a picture everyday for 30 days Participate in a Challenge thread and post a photo of a 'folding hunter' knife that isn't a Buck 110 for thirty (30) consecutive days. Participate and contribute in Challenge thread and post a photo of either an Axe, MT/Folding knife or Fixed blade (picked at the beginning of challenge) for thirty (30) consecutive days. Participate in a Challenge thread and post a photo of a Spyderco knife for thirty (30) consecutive days. Start a new thread with photos of your titanium gear with a multitool or sak Participate  in Challenge thread and post a photo of a SAK Soldier for thirty (30) consecutive days. Participate in a challenge thread and post a photo of a SAK Cybertool (any variant), Swisschamp, Champion or Toolchest for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Fieldmaster SAK for thirty (30) consecutive days. Participate  in Challenge thread and post a photo of a Buck 112 Ranger for thirty (30) consecutive days. Start a new thread and post a photo of the 110 knife for thirty (30) consecutive days. Start a new thread and post a photo of the leatherman (supertool, core, hacks) for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of the multitool for thirty (30) consecutive days. Start a new thread and post a photo of a flashlight as part of your EDC Start a new thread and post a photo of a traditional folder for thirty (30) consecutive days. Start a new thread and post a photo of the Vic Huntsman for thirty (30) consecutive days. Start a new thread with photos of your zip ties in use

ca Offline armi101

  • Full Member
  • ***
    • Posts: 143
Re: Replacement Repair (Warranty)?
Reply #7 on: August 21, 2020, 03:21:29 AM
Interesting.
I'd rather have the old one fixed and pay a higher fee. Thanks for the info. I'm fairly sure I'm going to send it in.
Merit Badges Must post a step by step pictorial of a knife or multitool modification (scale swap not included)

Pages: 1   Go Up
 

Donations
Operational Funds

Help us keep the Unworkable working!
Donate with PayPal!
April Goal: $300.00
Due Date: Apr 30
Total Receipts: $155.65
PayPal Fees: $9.15
Net Balance: $146.50
Below Goal: $153.50
Site Currency: USD
49% 
April Donations

Community Links
Multitool.org
Multitool Gallery
Multitool Encyclopedia
SAKWiki
Swiss Army Knights

Powered by EzPortal