Case repair

[NutSAK]

I received the 1970 Case small coke bottle I recently bought off ebay.  The knife is unused, and even prettier in person than in the seller's pictures.  However, the main blade has excessive lateral play, to the point that I would call it "slop".  I have contacted Case customer support through email to see if it would be possible for them to tighten the pivot, while ensuring that the knife is not replaced in the process.

I was just wondering if any of you have used Case CS, and could comment on your experience.

[2xTap]

NutSAK,

Of the couple hundred Case knives I own I've not yet had to use their CS for anything. That said, over the years on forums such as these I have read over many a experience others have had with Case's CS department and I can not recall any problems. Matter of fact, many that I remember seemed to be that case went above and beyond in some instances.

That said, if and when you do send it in to Case makes sure you are very clear about what you want done and what you don't. It seems some times on older knives they do a refurb on them, buff and polish, resharpen, things like this. If you want anything to stay the way it is make sure they know. Just to be on the safe side.

2xTap

[Ashley]

I personally have never used Case CS but I've never read anything bad about them. 

[NutSAK]

Thanks for the input 2xTap and Ashley. 

[NutSAK]

Here is the automated reply I received:

Dear Valued Case Customer,

 

All Case knives are covered by a LIMITED LIFETIME WARRANTY against defects in workmanship and materials for the life of the owner.  Our knives are not meant to be used as hammers, chisels, pry bars or screwdrivers. Our warranty does not cover normal wear, missing parts, accidents, altering, theft, loss, misuse, neglect, bent blades or broken blade tips. If you have a knife you wish to submit for evaluation, send it to:

 

CASE REPAIR CENTER

50 OWENS WAY

BRADFORD, PA 16701

 

Please include your name, address, phone number and specific repair instructions. If you are sending multiple knives, please indicate the number of knives in package. Let us know if the knife/s has sentimental or collectible value. If your knife/s meets our warranty guidelines and can not be repaired, we will offer to replace it with a currently manufactured knife that most closely matches the one you sent. If you accept the replacement, you will not get your old knife back. If your knife/s can not be repaired and does not meet our warranty guidelines, it will be return “as is”. Repairs are made with 2011 parts. We recommend that you insure your package during shipment. Please allow 6-8 weeks for service.

 

If your knife can be repaired and is not covered by our warranty, you will be contacted by mail with the non-warranty charges. Some non warranty fees: blades are $4.00 each, bone covers are $5.00 for each side, synthetic covers are $3.00 for each side, labor is $15.00 per knife and return S&H is $7.50.

           

All our knives are made in the USA.  If you have any questions, please call our repair center at 800-523-6350.                           

 

Case Repair Center

[2xTap]

NutSAK,

All fine and good but it doesn't really answer your question very well. I suggest getting a confirmation from an actual person. Have you tried calling them?

Due to the limited nature of their warranty and the age of your knife I don't know if blade play in your situation will be covered fully by the warranty......regardless of it's apparent unused condition. It would be something I would try to find out. Regardless, the cost would be minimal.

Either way though, if you send your knife in be sure to send along a note detailing specifically what you want done and what you don't.

2xTap

[NutSAK]

Well, since it states that I can refuse replacement, I'm just going to send it in and see what they'll do.  My hope is that they'll see that it's unused, realize that the blade slop is a defect in workmanship, and will fix it.  They mention blade replacement...  If they're willing to remove a pivot pin to replace a blade, surely they're willing to tighten one up. 

[2xTap]

Well, since it states that I can refuse replacement, I'm just going to send it in and see what they'll do.  My hope is that they'll see that it's unused, realize that the blade slop is a defect in workmanship, and will fix it.  They mention blade replacement...  If they're willing to remove a pivot pin to replace a blade, surely they're willing to tighten one up. 

Oh, most definitely. They will tighten it up no problem, easy fix actually. You could do that one yourself although you might get a raised pin that will need to be buffed down. Anyway, the thing will be whether or not they charge you for it.

I guess we will see.

2xTap

[NutSAK]

Well, since it states that I can refuse replacement, I'm just going to send it in and see what they'll do.  My hope is that they'll see that it's unused, realize that the blade slop is a defect in workmanship, and will fix it.  They mention blade replacement...  If they're willing to remove a pivot pin to replace a blade, surely they're willing to tighten one up. 

Oh, most definitely. They will tighten it up no problem, easy fix actually. You could do that one yourself although you might get a raised pin that will need to be buffed down. Anyway, the thing will be whether or not they charge you for it.

I guess we will see.

2xTap

I see--I misunderstood what you meant.  I'll bet they won't charge me for it.  If I do, I would still be ahead from accepting a current-production "replacement", I figure.

[2xTap]

NutSAK,

BTW, did you send that Coke Bottle off to Case yet?

2xTap

[NutSAK]

Nope.  I'm not in too big of a hurry to get it fixed.

[2xTap]

NutSAK,

Was just curious, interested to see what they do.

2xTap

[Ashley]

That automated reply shocks me.