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New Skeletool-Bit Missing 2325

New User Posts: 1
New Skeletool-Bit Missing
« on: May 03, 2009, 11:27:13 PM »
My new Skeletool was delivered yesterday. Bought it from Amazon.com; really good deals on Leatherman. Anyway, love the tool. Very well made and a good size. Only problem was the spare slotted screwdriver bit that stores in the handle was not there? Tool was completely sealed in plastic carton so Leatherman did not include it. Will call them tomorrow. Any similar ommisions?


No Life Club Posts: 3,142
Re: New Skeletool-Bit Missing
« Reply #1 on: May 03, 2009, 11:30:33 PM »
My wave came with a bit. Call Leatherman I'm sure they will send 1 bit.

(
Head Turd Polisher Administrator He Who Has The Most Nuts, Wins! Posts: 60,186 Optimum instrumentum est inter aures
Re: New Skeletool-Bit Missing
« Reply #2 on: May 04, 2009, 12:51:53 AM »
Leatherman is usually pretty good about customer service- I am certain if you have a legitimate complaint (and it sounds like you do!) they will look after you.

I have heard problems with bits not being included before, but very rarely.  Leatherman is usually pretty meticulous about what gets out there!

Def

No Life Club Posts: 4,108 "Survival must be earned"-Klingon Proverb
Re: New Skeletool-Bit Missing
« Reply #3 on: May 04, 2009, 01:34:18 AM »
I agree with Grant :tu:

"Some rise by sin, and some by virtue fall;
 Some run from breaks of ice, and answer none:
 And some condemned for a fault alone." -William Shakespeare, King Lear (1608), Act IV, scene 6, line 169
Ambidangerous Mistress of Mod Admin Team Zombie Apprentice Posts: 15,073 I'm not all bad, I'm just drawn that way.
Re: New Skeletool-Bit Missing
« Reply #4 on: May 04, 2009, 01:37:28 AM »
That would irritate every OCD nerve in my body!

A dyslexic man walks in to a bra...

All my music for free: http://soundcloud.com/chrissyvandyke
Global Moderator Abandon All Hope Ye Who Enter Here... Posts: 46,843
Re: New Skeletool-Bit Missing
« Reply #5 on: May 04, 2009, 03:19:57 AM »
My new Skeletool was delivered yesterday. Bought it from Amazon.com; really good deals on Leatherman. Anyway, love the tool. Very well made and a good size. Only problem was the spare slotted screwdriver bit that stores in the handle was not there? Tool was completely sealed in plastic carton so Leatherman did not include it. Will call them tomorrow. Any similar ommisions?

Yep I bought a LM lockback a while back the kind that came with 3 double sided bits and 1 was missing :ahhh I emailed them and told them and they sent not 1 but all 3 :o just to make sure they sent the right one :tu: LM QC is usually top notch so I don't think you'll have a problem ;)

Owe and welcome to the forum :cheers:

Zombie Apprentice Posts: 13,385 Sing, Michael, sing. On the route of the 19 Bus!
Re: New Skeletool-Bit Missing
« Reply #6 on: May 04, 2009, 03:30:22 AM »
Lol - on the Skeletool, one missing bit almost halves it's utility!

I'm sure they'll send a new one out to you if you e-mail or phone them 28gauge. It's nice to here you like the tool too, it really seems to divide opinion amongst the guys here. Personally I really like it, and carried one today whilst walking, "travelling light".

I hope they sort you out quickly and painlessly :tu:


No Life Club Posts: 2,026
Re: New Skeletool-Bit Missing
« Reply #7 on: May 04, 2009, 06:28:13 AM »
Welcome to the forums 28gauge,let us know what leatherman does,but pretty sure they will send you one also. :cheers:& :salute:
Hero Member Posts: 806
Re: New Skeletool-Bit Missing
« Reply #8 on: May 04, 2009, 09:49:37 AM »
Some time ago we had that complaint too, and we had to check all the new Skeletools in their boxes.
What we found was that the cavity normally holding the bit was too wide on quite a number of Skeletools, so any bit placed in there could easily fall out.
Next to this there were also quite a few Skeletools that had their bitholderspring working it's way out from under the locking tab, so that couldn't hold a bit anymore also.


Waiting since 2011 for DaveK to send back my personal Leatherman maintenance tools....
New User Posts: 4
Re: New Skeletool-Bit Missing
« Reply #9 on: December 25, 2009, 07:02:05 AM »
I'm glad to hear I'm not the only one with this problem. I received a Skeletool CX today gift and for the most part  it looks and works great. Only problem is the Phillips head bit was missing, and the flat head bit was not catching in the driver. It was also bought from Amazon. I will be getting in touch with LM after the weekend.
Head Turd Polisher Administrator He Who Has The Most Nuts, Wins! Posts: 60,186 Optimum instrumentum est inter aures
Re: New Skeletool-Bit Missing
« Reply #10 on: December 25, 2009, 02:14:25 PM »
Let us know how you make out- you never know how much the next guy finding this thread will appreciate knowing what happens next!

Def

New User Posts: 4
Re: New Skeletool-Bit Missing
« Reply #11 on: December 30, 2009, 04:20:46 AM »
I will. I spoke to LM customer service yesterday and they said they would be sending me a new bit and a spring. Waiting Anxiously.
Global Moderator Abandon All Hope Ye Who Enter Here... Posts: 46,843
Re: New Skeletool-Bit Missing
« Reply #12 on: December 31, 2009, 05:10:18 AM »
I will. I spoke to LM customer service yesterday and they said they would be sending me a new bit and a spring. Waiting Anxiously.

 :tu:

New User Posts: 4
Re: New Skeletool-Bit Missing
« Reply #13 on: January 01, 2010, 12:42:24 AM »
So I just got the replacement bit and what look like some spring clips, but I'm having a devil of a time figuring out how the spring clips fit in there can anyone help me out?
Admin Team Zombie Apprentice Posts: 10,318 Aggressive in defence
Re: New Skeletool-Bit Missing
« Reply #14 on: January 01, 2010, 07:02:02 PM »
Can youpost a pic ?
New User Posts: 4
Re: New Skeletool-Bit Missing
« Reply #15 on: January 19, 2010, 03:33:14 PM »
So after much frustration trying to fix the Skeletool myself, I just wound up contacting the Warranty department at LM, they sent me a new one at no extra charge, and it works fine now.
Wielder of the Bow of Banishment. Admin Team Point Of No Return Posts: 30,584 El Presidente del Fan Club Micky D
Re: New Skeletool-Bit Missing
« Reply #16 on: January 19, 2010, 03:41:58 PM »
Good news. :tu:


 

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