Sounds like the backspring is broken. Can't help you on warranty thou, although sometimes it's better to just call a company, some of them rarely respond to email.
Yeah that's a busted backspring alright I'd ring them too, if there not responding to emails
I'd plump for a replacement if you've no attachment to it
Quote from: Mike, Lord of the Spammers! on July 14, 2009, 10:54:38 PMI'd plump for a replacement if you've no attachment to it Same here.