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Customer Service

David Bowen · 6 · 3030
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us Offline David Bowen

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Customer Service
on: June 09, 2007, 01:36:30 AM
Just wanted to let everyone about another excellent CS story about SOG, I recieved a Switchplier not too long ago from a member here on the forum and it didn't come with a sheath (everything else though....a must for someone who collects). After a quick e-mail to them I recieved a sheath for my tool even though they knew the tool was not originally mine, I know...makes you do a double take? Sheaths are never under repair agreement, and this is a new one on me. That is customer service in a nutshell, how many companies would give you a replacement sheath rather than charging you? Not many, course as you notice, there is a shift in CS trends....they are backing up thier customers as much as thier products, makes you feel good.  :cheers:

David
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ca Offline Grant Lamontagne

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Re: Customer Service
Reply #1 on: June 09, 2007, 03:04:55 AM
Yup- they have to nowadays.  Looking after customers, or not, will make or break a company faster than their products will these days.  Good to hear that SOG is looking after others as well as they've looked after me!

Def
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us Offline J-sews

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Re: Customer Service
Reply #2 on: June 09, 2007, 05:37:56 AM
I like to hear those sort of stories about a company. I've never had any kind of warranty issues with SOG, but it gives me confidence to know they will be there for me if I ever need them.
In order to be certain of having the right tool for every job.........one must first acquire a lot of tools

ca Offline Grant Lamontagne

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Re: Customer Service
Reply #3 on: June 10, 2007, 04:55:51 AM
I also haven't had any warranty issues with them but I have had a few dealings there and I always come away from it pretty pleased.  Of course that might have something to do with me using my website to promote their products at no cost or obligation to them, but hey, I take what I can get!

Def
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Merit Badges Take part in the christmas pool or a rak type giveaway. Those wanting to say thank you for a rak may also nominate for the santa. For those who posted like a boss. Post your pocket dump photos then challenge two more members who must post their pocket dump photos within 24hrs for you to get the badge. Start a new thread with a photo of custom or non standard SAK scales in your collection Start a thread with a photo of a repair you made with duct tape Start a new thread including a photo of shooting at least two (2) different airguns and at least one (1) photo of target (airguns) Start a thread with a photo of at least ten OPT's in your collection Must start a thread with a photo of at least five (5) of your watches Must start a thread showing a photo of at least eight BO tools Start a thread with photos of at least 1 MTO branded tool in your collection Start a new thread showing photos of your outdoor cooking Must have a review written in the proper format and posted on the Main Site Start a new thread with a photo of at least 5 different Charge models in your collection

us Offline J-sews

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Re: Customer Service
Reply #4 on: June 10, 2007, 01:14:48 PM
Anybody else here ever have dealings with SOG's warranty department? Good or bad?
In order to be certain of having the right tool for every job.........one must first acquire a lot of tools

Offline AJ

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Re: Customer Service
Reply #5 on: June 20, 2007, 01:26:06 AM
I sure can not find much online about anyone having trouble with the SOG tool.
What little I can find seems to be all good stuff, like the sheath.

That's great to hear!
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